ACC Upgrades Search Capabilities for In-house Counsel Using ACC Value Index
Client Satisfaction Tool Offers Enhanced Benchmarks and Search Options in Law Firm Database
Posted: May 26, 2010
Washington, D.C. (May 26, 2010) – In a move signaling its continued focus on strengthening client-law firm relations, the Association of Corporate Counsel (ACC) is rolling out an upgraded version of its client satisfaction measurement tool, the ACC Value Index 2010 (AVI). The AVI enhancements will enable ACC members to access the relevant practice areas, benchmarking data and firm profiles more efficiently when searching reviews of the 700+ law firms evaluated within the AVI database. ACC members will also be able to receive automatic updates from the AVI on new reviews focusing on firms, matters or locations of their choosing.
“The AVI data has gotten more robust since its launch last October, and our latest iteration, AVI 2010, offers more dynamic search functionality, yielding richer information on law firm services, ” explained ACC Senior Vice President and General Counsel Susan Hackett. “These new functions make the AVI an even more powerful tool for the in-house counsel community to use for finding and benchmarking law firms. Our members can delve further into the specifics they need to make informed decisions regarding both the selection and performance of their outside counsel that provide the best value.”
Enhancements to AVI 2010 will enable members to:
· Quickly benchmark evaluated firms: With enhanced benchmarking, in-house counsel can easily view comparative data by criteria, location and matter on every firm that has been evaluated;
· Filter search results by matter type: ACC members can drill down to see just the scores and reviews on firms for the matter types and locations they need;
· Receive automatic updates: Members can now sign up to receive e-mail updates about new reviews on the specific firms, matters or locations of interest to them.
“We designed the AVI to be a shared source for in-house counsel to input and compare their level of client satisfaction with firms, and these enhancements are the next logical step in the evolution of the ACC Value Index,” said ACC President Frederick J. Krebs. “As the data input mounts, the search options naturally needed to be enhanced to provide in-house counsel with an even more valuable law department management resource.”
About the ACC Value Challenge and Value Index:Launched in October 2009 at ACC’s Annual Meeting as part of the larger ACC Value Challenge, an initiative to reconnect value and cost for legal services, the AVI evaluations are based on key criteria in the client-law firm relationship -- budgeting skills, communication, efficiency, legal expertise, understanding objectives and results. In February 2010, law firms were given access to client satisfaction information within the AVI that ACC members entered about their firm. The ACC Value Challenge will soon launch its executive education program, the ACC Value Challenge master class (“Legal Service Management 3.0,”) in July 2010. (About the second generation ACC Value Index 2010: Slideshow of the ACC Value Index 2010)
About ACC: The Association of Corporate Counsel (ACC) is the world’s largest organization serving the professional and business interests of attorneys who practice in the legal departments of corporations, associations and other private-sector organizations around the globe. With more than 25,000 members in over 70 countries, employed by over 10,000 organizations, ACC's community connects its members to the people and resources necessary for both personal and professional growth. By in-house counsel, for in-house counsel.®
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