News

Announcements

ACC Value Challenge Nominations Now Open!

Driving value in your department? Become an ACC Value Champion! Every year, ACC celebrates value leadership from legal departments of all sizes, from all around the world, regardless of staffing levels and legal spend. If you reduced spending, improved predictability, or achieved better outcomes for your organization, submit a nomination to be a 2019 ACC Value Champion by January 31, 2019. We want to shine a spotlight on your innovative tactics. Enable others to succeed, help improve the legal profession, and gain recognition! Celebrate your team’s accomplishments and share your management tactics so that others can follow your lead and drive value for clients. Please share your story and join previous Value Champions, such as Walmart, AARP, 7-Eleven, Verizon, Telstra & Royal Dutch Shell.

Legal Operations Maturity Model Toolkit & Webcast Series - Compliance - Mar 5 @ 2pm ET / 7pm GMT (NEW DATE)

ACC Legal Operations recently published the Maturity Model for the Operations of a Legal Department to help in-house counsel and business professionals evaluate and identify concrete steps to enhance legal operations in any of 14 areas. As part of a webcast series, this month we will focus on Compliance Management. A panel of in-house legal professionals, along with Navex Global, will provide tools to help you learn how to advance from the Early to Intermediate stage of maturity, explain how to put the compliance tools to use, and offer real-life experience.

Tapping Into the ACC Legal Operations Network

Vice Chair Tania Daniels makes the case that all legal ops professionals, regardless of experience level, can benefit from the ACC Legal Operations events and resources. [In-House Ops]

Download the Legal Operations Compensation Report - Part of the ACC 2018 Global Compensation Report - free of charge!

For companies seeking to stay competitive in the marketplace and lawyers considering career moves, access to detailed compensation data is absolutely essential. Based on responses from more than 5,000 lawyers in corporate legal departments from 65 countries and 39 different industry sectors, this first-ever ACC Compensation Survey is just the resource you need. It is the most in-depth self-reported compensation survey for in-house counsel and legal operations professionals available.

Legal Operations Maturity Model Toolkit & Webcast Series - Metrics & Analytics - May 24 @ 2pm ET

ACC Legal Operations published the Maturity Model for the Operations of a Legal Department to help in-house counsel and business professionals evaluate and identify concrete steps to enhance legal operations in any of 14 areas. As part of a webcast series, this month we will focus on Metrics & Data Analytics. A panel of seasoned legal operations professionals, along with valued partner HBR, will provide tools to help you advance from the Early to Intermediate stage of maturity, explain how to put the tools to use, and offer real-life experience.

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News

An Rx for Data Dizziness: Getting Started with Data Requires Smarter Strategy

Posted: 2018-Dec-11

How should legal departments get started with data? Here's a prescription, along with a real talk diagnostic. [Legal Evolution]   Full Story

There Is Nothing "Alternative" About New Model Providers--Especially the Big Four

Posted: 2018-Dec-04

Thomson Reuters will soon release its second biennial “Alternative Legal Service Study.” The inaugural study popularized the “alternative legal service provider” (ALSP) moniker to describe a new breed of “legal” providers with different economic models, structures, expertise, and DNA than traditional law firm partnerships. The study separates ALSP’s into different categories: captive and independent legal process outsourcers (LPO’s), managed legal services, staffing companies, and “accounting and audit firms.” [Forbes, Mark Cohen]   Full Story

Missing in Action: Data-Driven Approaches to Improve Diversity

Posted: 2018-Dec-03

As corporate legal departments seek to increase diversity in the legal profession, data now supports findings that diverse teams outperform homogenous teams and law firms with a higher percentage of diverse attorneys are significantly more profitable. [Legal Evolution]   Full Story

Enterprise Legal Management

INSIGHT: Amazon’s HQ2—Double the Fun for Legal Communities in Metro DC and NYC

Posted: 2018-Nov-26

Susan Hackett, CEO of Legal Executive Leadership LLC discusses how Amazon’s decision to select Northern Virginia and Long Island City for new headquarters will impact the legal communities there. Will Amazon staff robust legal teams in the new locations? Hackett predicts yes, and the point is to consider "how all companies that expand face new issues that will impact existing and future legal operations and relationships." [Bloomberg BNA - prompts for log-in but article is available without credentials]   Full Story

New Business Models- Not Technology- Will Transform the Legal Industry

Posted: 2018-Nov-15

New business models are the key to innovation, not new technology. That’s the conclusion of a recent Wall Street Journal CIO article that draws from business guru Mark Johnson’s new book “Reinvent Your Business Model.” Johnson offers several cogent observations on business transformation. [Legal Mosaic blog, Mark Cohen]   Full Story

What the Elevate/LexPredict Deal Means + Interview with Dan Katz

Posted: 2018-Nov-15

Last night Artificial Lawyer published the news that the well-known law company*, Elevate, had acquired the 20-strong US-based legal AI company LexPredict. It’s a major move that will add new urgency to the rest of the market to improve how they handle process work and increase the competition between LPOs and ALSPs. [Artificial Lawyer blog]   Full Story

Long Road Ahead for Using Data to Drive Diversity at Law Firms

Posted: 2018-Nov-09

Law firm diversity data is available, but corporate clients aren’t using it fully to determine which ones need to improve in order to maintain or win their business. [Bloomberg]   Full Story

Two types of legal innovation: Type 0 substantive law, Type 1 service delivery

Posted: 2018-Nov-09

Innovation hype is alienating too many practicing lawyers. This is because we forgot that lawyers innovate in the realm of substantive law. It’s time to fix that. [Legal Evolution blog]   Full Story

Legal Departments Are Insourcing More Litigation Work Than Ever Before

Posted: 2018-Nov-09

Relying on streamlined processes and legal technology, legal departments are insourcing more work than ever before, according to Exterro’s “2018 In-House Legal Benchmarking Report,” a survey of over 110 in-house legal or legal operations staff. Almost one-third, 29 percent, of survey respondents said they conducted at least 75 percent of their litigation and e-discovery work in-house, compared to 17 percent in 2017. What’s more, 20 percent conducted all such work internally.   Full Story

WEBINAR: How to Promote Your Personal Brand Using LinkedIn (Nov 15 @ 12:00 p.m. (ET))

Posted: 2018-Nov-01

With over 500 million users and growing, LinkedIn is the leading career networking platform. When used effectively, LinkedIn is a valuable tool to build your professional network, advance your career, and promote your personal brand. Join ACC for a webcast and Q&A with an expert panel of business leaders on mastering LinkedIn. Topics will include: - Creating a strong digital presence to boost your career - Using LinkedIn basics, such as sharing content, commenting, tagging users, and joining the right groups for you - Tips on how to polish your profile for success Best practices for becoming an industry thought leader, including promoting yourself and your work, fostering connections, and finding your dream job   Full Story

Demystifying AI For Lawyers: Supervised Machine Learning

Posted: 2018-Oct-28

For many, artificial intelligence (AI) conjures images of robots taking over the world; a ‘Jetsons-like’ or ‘Terminator-like’ world where robots rule every corner of our lives. The reality is that the adoption of AI is much more subtle. [Artificial Lawyer]   Full Story

Can Microsoft hit “refresh” on client-law firm relations?

Posted: 2018-Oct-28

Microsoft’s legal department has the talent, resources and vision. With enough time, a “Microsoft system” could evolve that will be as influential as the original Cravath system. [Bill Henderson, Legal Evolution]   Full Story

Huge, If True: How Microsoft’s Big Ideas Could Transform Legal Buy

Posted: 2018-Oct-28

Microsoft is pushing legal buy and provider engagement to the next level and asking their primary firms to come along. Here’s why it matters: they’re thinking bigger, committed for the long haul, and bringing a STEM mindset to legal innovation. [Jae Um, Legal Evolution]   Full Story

Enterprise Legal Management

Lean Thinking and the Legal Industry: Where We Are Today

Posted: 2018-Oct-26

The legal industry is facing historic challenges. Technology has reached the point where it is making an impact on legal services delivery. Outside the industry, people are experiencing rapid change in every aspect of their lives. New questions and issues arise that demand fresh ways of looking at how to do things. Yet, through all of this, the legal industry hangs on to high cost, lower quality, and slow service practices that fail to yield what clients want. This paradox raises a fundamental question: Is there a way, short of going through an expensive and complex technological revolution, to deliver affordable, high quality, and timely legal services? [Ken Grady in lawless.tech]   Full Story

WEBINAR: The Strategic Planning Cycle; From Analyzing Corporate Strategy to Planning in Legal and Monitoring Execution (Nov 16 @ Noon (ET))

Posted: 2018-Oct-19

Ensuring that strategic planning and execution of strategic initiatives become part of the fabric of your organization involves developing a seasonal pattern to maintain focus and follow-through. We hope that by now you have watched to ACC Maturity Model webcast & toolkit on Strategic Planning to obtain a foundational framework on which to build. In this webcast, the chairs of the ACC Legal Operations Strategic Planning Interest Group will lead a discussion on evolving to more advanced, organizationally-integrated strategic planning and execution, including: - The phases: 1) brainstorming/dreaming; 2) scoping, costing, proposing and pitching; 3) working out the final blueprint; 4) planning for execution - Success factors, including key stakeholder engagement, creating tangible plan outputs, ensuring you can measure the results, pacing and sequencing - Frameworks to consider for strategic initiatives (e.g. talent, technology, quality, efficiency, etc.) - Their own journeys to mature strategic planning and lessons learned along the way - Your journey – you are invited to join the conversation, share your approaches, and suggest topics for future sessions on strategic planning Presenters: Bob Taylor, Senior Corporate Counsel - Commercial Insurance at Liberty Mutual Brad Rogers, Chief Operating Officer and Chief of Staff at TIAA   Full Story

When Working From Home Can Work For In-House Counsel

Posted: 2018-Oct-12

Remote working in the legal industry in general increased from 41 percent to 43 percent between 2012 and 2016, according to Gallup’s most recent State of the American Workplace report. But experts say the creation of a flexible policy can depend on the industry and specific attorney roles. [Law360]   Full Story

Legal Operations Maturity Model Toolkit & Webcast Series - External Resource Management - Nov 6 @ 2:00 p.m. (ET)

Posted: 2018-Oct-12

Presented and Sponsored by Consilio ACC Legal Operations recently published the Maturity Model for the Operations of a Legal Department to help in-house counsel and business professionals evaluate and identify concrete steps enhance legal operations in any of 14 areas. As part of a webcast series, this month we will focus on External Resources. A panel of seasoned legal operations professionals and a leading service provider will provide tools to help you advance from the Early to Intermediate stage of maturity, explain how to put the tools to use, and offer real-life experience. Legal department leaders are encouraged to use it as a tool to benchmark maturity in any given area(s), bearing in mind that priorities and opportunities will vary based on department size, staffing, and budgets.    Full Story

A Tricky Relationship: General Counsel + Legal Technology

Posted: 2018-Oct-12

A new report by LexisNexis has found what most of the market has known for some time: the relationship between General Counsel (GC) and legal technology is not always a comfortable or easy one. The report is based on a survey which found plenty of interesting nuggets of info. A few of Artificial Lawyer’s favourites are below.   Full Story

How Will Legal Education and Training Keep Pace with Change?

Posted: 2018-Oct-01

Ferris Bueller famously quipped, “Life moves pretty fast.” Imagine what he would say now …The pace of change is accelerating at warp-speed, buoyed by technological advances, communication, and globalism. Dell Technologies authored a report by 20 tech, business and academic experts projecting 85% of jobs that will exist in 2030 have yet to be invented. Dell issued a statement that “The pace of change will be so rapid that people will learn ‘in the moment’ using new technologies such as augmented reality and virtual reality. The ability to gain new knowledge will be more valuable than the knowledge itself.” Many lawyers might think this does not apply to them, but think again. [Mark Cohen]   Full Story

How the GC of Mastercard Improves His Law Firm Relationships

Posted: 2018-Oct-01

The company had doubts about holding law firm summits, but the results have demonstrated their significant value. [ALM]   Full Story

ALSPs: Already Here & Looking Upmarket

Posted: 2018-Sep-28

Shifting more complicated workstreams to alternative legal service providers (ALSPs) may be the next tectonic shift in the legal market. [ALM]   Full Story

Why Are So Many In-House Professionals Joining AI Contract Startups?

Posted: 2018-Sep-25

Flush with investment cash, artificial intelligence (AI) contract technology providers like Seal Software and LawGeex have started staffing their ranks with former corporate counsel, legal operations professionals and in-house technologists from some of the biggest technology companies around, including Microsoft, Google and Hewlett-Packard. So what’s behind this recent migration to the legal AI startup scene? For many former corporate professionals, it’s all about the desire to have a hand in shaping the future of legal operations and to work in more creative and fast-paced environment. [Corporate Counsel]   Full Story

Enterprise Legal Management

$how Me the Money!

Posted: 2018-Sep-21

‘Tis the season when top in-house legal officers get a taste of what outside counsel go through every year when the Am Law 100 is published. There it is for all the world to see: “What’s in your wallet?” That’s because summer is the season when ALM, publisher of The American Lawyer, and the Association of Corporate Counsel drop their annual compensation reports on inside and outside counsel. [In-House Ops]   Full Story

Enterprise Legal Management

The automation imperative

Posted: 2018-Sep-17

As many organizations move to build their automation capabilities, recent survey results suggest that certain best practices will differentiate successful efforts from others. [McKinsey]   Full Story

Summer Re-Post: ‘Legal AI + The Industrialisation of Cognition’

Posted: 2018-Sep-17

After the financial crisis of 2008/9, the term ‘the New Normal’ was used to describe how corporate legal teams were suddenly pushing back on bills and demanding transparency, efficiency and project planning. After years of clients rarely saying no, with few really doubting the external firms’ ‘means of production’, something finally happened. ‘This is not good value,’ the inhouse lawyers dared to utter. What had changed? They had been pushed internally by the C-suite, whose job it is to do the best for customers and shareholders. They had been asked to justify their legal spend. And, in truth, they couldn’t. This simple, yet seismic change, paved the way for the eventual entrance of legal AI. As revolutionary leaders will tell you, having a plan to topple the old regime is all fine and good, but you still need ‘the right conditions’ for real change to take place. [Artificial Lawyer]   Full Story

Spend Management

The Expanding Impact of Legal Procurement

Posted: 2018-Sep-12

Six years ago, I wrote an article for Law.com called “Procurement Process Embraces Legal Services” and concluded that “procurement professionals have become much more active and influential within their corporate legal departments because the general counsel is under tremendous pressure to reduce costs in the economic downturn.” While chief legal officers still bear that weight, the conversation around law department management is a much richer one, as evidenced by the themes of innovation, value, client service, and transparency, which the Buying Legal Council’s 2018 Legal Procurement Conference showcased on September 5 and 6. [ALM]   Full Story

Enterprise Legal Management

Do More [for Value]

Posted: 2018-Sep-11

Blog from former member/leader Peter Krakaur. and former head of legal ops for SolarCity - proposing that rather than trying to do "more with less," legal leaders should do "more for value" with design, talent, technology and data. Chock full of references to resources. [Lopsider]   Full Story

Barclays Looks to Shake Up Law Firm Panel Model in Coming Years

Posted: 2018-Sep-10

One of the world’s most prominent banks has a plan to move away from traditional law firm panel processes. The goal? Create a more dynamic panel structure that builds deeper relationships and allows the bank to “flex” firms’ coverage. London-based Barclays Bank announced earlier this year that beginning in 2021, when its current panel of firms expires, it will stop RFPs and take a new approach to panel management. This revamp could inspire other legal departments to rethink their panel practices as well. [ALM]   Full Story

Law Firm Innovation Takes More than Talk

Posted: 2018-Sep-07

The legal market remains abuzz with innovation talk and articles. Absent from that discussion, however, is assessing the impact of innovation. I explain here the innovation buzz and assess its current state and impact. Assessing it turns out to be hard, so I include a case study of Ogletree Deakins to illustrate one innovation approach...Recipes vary but I believe all require three key ingredients:1) Voice of the client; 2) Management support; Resources to try out ideas. [Ron Friedman in ALM]   Full Story

Legal Innovation Woes, Part III: Skill Shortage, Emotional Labor & Arrested Development

Posted: 2018-Sep-04

Great things don’t just happen. People make them happen. So who is actually working on legal innovation (and why haven’t they fixed everything already)? [Jae Um in Legal Evolution blog]   Full Story

Spend Management

Lawyers and Innovation: Let’s Talk About the Elephant In the Room

Posted: 2018-Aug-23

Today’s morning keynote at ILTA was a topic near and dear to the heart of most legal industry observers and pundits: the so called Dramatic Shifts in Legal Services...After the panel discussion went on for a while, John Fernandez, who is not known for shyness or reticence, became visibly frustrated and said: “let’s talk about the elephant in the room. The elephant in the room is that we have a business model that rewards inefficiencies and discourages any innovation that is inconsistent with that model.”...[ends with...] Until the model begins to stop being so lucrative, we will continue, as Jeffery Schwartz put it, “to only nibble around the edges” of innovation in most law firms. Change? We don’t need, we don’t want it and clients aren’t making us. [TechLaw Crossroads blog]   Full Story

How Knowledge Management Helped an Insurance Company Cut E-Discovery Costs

Posted: 2018-Aug-23

The Massachusetts Mutual Life Insurance Co. looked to cut the average cost of handling a matter by 30 percent. But first it had to address an onerous e-discovery process. [ALM]   Full Story

Governance Risk Compliance

Hacking Law Firms Can Be Just Child's Play

Posted: 2018-Aug-22

A 15-year-old demonstrated just how easy it can be to hack law firm partners, associates and staff at the International Legal Technology Association’s annual educational conference in National Harbor, Maryland, on Tuesday, providing onlookers with a lesson on the methods that online interlopers might use to cull sensitive information. [Law360]   Full Story

Time for the legal industry to speak out for the rule of law

Posted: 2018-Aug-20

The rule of law is under siege and it's incoming on all sides. The judiciary, the Department of Justice, the intelligence community, and the State Department have all been rebuked repeatedly, undermining their legal and moral authorities. Our electoral process has been compromised and efforts to investigate the culprits, circumstances, and motives of the perpetrators have been resisted even as the intelligence community is in unanimous agreement that all signs point to Russian interference. [Mark Cohen, ABA Journal]   Full Story

Artificial Intelligence and In-House Lawyers (Video Interview)

Posted: 2018-Aug-19

Interview with Richard Tromans, author of Artificial Lawyer blog, on why GCs should make a change and go with AI, what questions to ask and steps to get up-to-speed, what technology can be used by in-house counsel and what should be left to the law firms, what technology can help in-house lawyers quantify their value to the business, what can go wrong on an AI project, and advice to explore before going shopping. [Crafty Counsel]   Full Story

EY Acquires Riverview Law: A Different Perspective

Posted: 2018-Aug-16

Big Four goliath Ernst & Young (EY) announced it will be acquiring Riverview, a UK-based alternative legal service provider (ALSP). The deal has drawn considerable media coverage. “Big deal or big yawn?” industry pundits are asking. My take: This is another indication of an evolving, competitive, global legal industry. Not only are the Big Four’s footsteps becoming more rapid and loud, but they are burnishing their “legal” credentials by acquiring a Riverview, an ALSP that has long punched above its weight in part due to its charismatic CEO, Karl Chapman. [Mark Cohen]   Full Story

What the EY/Riverview Deal Means – The Bigger Picture

Posted: 2018-Aug-13

As pretty much the entire planet has now noted, Big Four firm EY has acquired the UK-based LPO/ALSP Riverview Law, giving it a significant boost in terms of its ability to offer a far stronger managed legal services capability to corporate clients. It’s also a move that will exploit some form of AI/automation tech, given that Riverview has a longstanding software relationship with tech company Kim. And in fact, Kim has just put out a statement confirming it has signed a new 10-year deal with ‘EY Riverview Law’. It’s well-known that the legal arms of the Big Four are expanding and they make it very clear they do indeed want to eat some of the traditional law firms’ lunch. But, the market was not expecting such a bold move as to take over one of the better known process-focused legal services businesses. So, that is what has happened in a nutshell, but what does it all mean? Where does this all fit in terms of the bigger picture of market change? [Artificial Lawyer]   Full Story

AL 100 Legal Tech Directory Launches on Artificial Lawyer

Posted: 2018-Aug-13

Today, Artificial Lawyer is launching the AL 100 legal tech directory, to bring you useful data on some of the world’s most pioneering legal tech companies. For two years this site has been plotting the course of what one could call ‘progressive legal tech’ , i.e. those companies that are working toward automating certain legal tasks through technology, often using NLP and machine learning techniques, as well as those legal tech businesses that link with such companies to support this endeavour.    Full Story

GCs Are Flirting With the Big Four— But They Remain Wary

Posted: 2018-Aug-10

Within the past couple of months, Adobe Systems Inc. has taken a less traditional path in handling some of its corporate legal work overseas. The company has shifted some matters away from traditional international and regional law firms and hired one of the Big Four accounting firms to take on this work instead. What prompted the switch? According to Lisa Konie, senior director of legal operations for Adobe, it was primarily a predictable alternative fee arrangement. [ALM]   Full Story

ACC Legal Operations – New Leadership Looks to the Future

Posted: 2018-Aug-10

Recently appointed chair Sam Ranganathan shares his hopes and goals for the future of the group. [In-House Ops]   Full Story

The Big Four’s Recent Acquisition in the Legal Market is a Big Deal

Posted: 2018-Aug-09

There has been much talk in the past year that the Big Four were sniffing around the alternative legal services (ALSP) market looking for an acquisition. Many legal market watchers, including your (humble) analyst, publicly stated that they expected at least one Big Four-led acquisition into the ALSP space in 2018. That wait is now over. EY announced on August 7th that they will acquire Riverview Law, a UK based provider of both managed legal services and technology. Legal market watchers could be forgiven for thinking the attention that this deal has received is much ado about nothing. [ALM]   Full Story

Riverview Law and EY Law: A View from the Technology Side

Posted: 2018-Aug-09

EY’s strategy for the past several years has included building and expanding capabilities through acquisition and its vendor ecosystem. It wasn’t too long ago that consulting clients would not consider EY for anything technology-related. Now the company, several years and over 20 acquisitions later, is fairly well-cemented as a consulting services provider in IT, digital and cybersecurity; and has a portfolio of services that span strategy, implementation and managed services. What does Riverview Law give EY? Riverview provides EY Law with a nicely packaged legal managed services offering from which it can grow and expand upon building a bigger name in both the legal managed services and the broader legal industry. [ALM]   Full Story

DLA Piper Sells Share of ALSP to Big Four's Ernst & Young

Posted: 2018-Aug-08

The Big Four’s march into Big Law territory continues as accounting giant Ernst & Young has taken over Riverview Law, an alternative legal services provider backed financially by DLA Piper. EY’s acquisition of Riverview Law means DLA Piper has offloaded its stake in the ALSP, which focuses on fixed-fee, process-driven work through managed services, legal operations and technology offerings. [ALM]   Full Story

Governance Risk Compliance

5 Details to Remember When Implementing IG in a Corporate Legal Department

Posted: 2018-Aug-08

Sound information governance practices within corporate legal departments (CLDs) offer strategic advantages from many standpoints, including corporate compliance, cybersecurity, litigation-readiness and departmental efficiency. For these reasons, many information governance solutions being used in law firms are finding their way to corporate servers or rather, cloud instances of corporate legal repositories. [ALM]   Full Story

How Law Departments Can Avoid Common Misconceptions When Centralizing Data

Posted: 2018-Aug-08

There may be a few common misconceptions law departments often have about the process, but centralization can revolutionize your department if done correctly. [ALM]   Full Story

Law Firms Need Artificial Intelligence to Stay in the Game

Posted: 2018-Aug-03

The legal department is savvier and has more options in the form of ASPs and legal technology - It’s time for law firms to embrace change. Artificial Intelligence is a key ingredient in doing so. [ALM Intelligence]   Full Story

Spend Management

Legal Operations Helps Firms Measure Effectiveness

Posted: 2018-Jul-30

The field of legal operations has experienced “enormous growth” over the past decade, but figuring out how to measure success remains a challenge, according to Reese Arrowsmith, vice president and head of legal operations for Campbell Soup Co. [Video - Bloomberg Law]   Full Story

Enterprise Legal Management

AIG’s Chandrasekhar on In-House Counsel Project Management

Posted: 2018-Jul-30

Implementing a project management function in an in-house counsel’s office requires adjustments on both sides, said Anu Chandrasekhar, director of PMO for legal operations at American International Group. Chandrasekhar did project management work at several large financial institutions before entering the legal operations space a decade ago when JPMorgan’s chief privacy officer asked her to help implement privacy practices. [Video - Bloomberg Law]   Full Story

The Wave of the Future': Law Firm Panels Are Creating a New In-Crowd

Posted: 2018-Jul-30

Some of the world’s largest law firms are clamoring to sit on clients’ preferred provider lists, trading stigma for the cost of entry to handle high-end work. [ALM]   Full Story

Governance Risk Compliance

Data Governance for Legal Ops: Adding Value Through Contract Intelligence and IG

Posted: 2018-Jul-30

To understand how legal value can be ascertained, it is important to first examine why business “buys law.” Typically, legal departments are invested in to achieve two outcomes: 1) to ensure that money comes in, through securing the right to operate, realization of contract value, protecting IP and brand rights and pursuing claims; and 2) to ensure that excess money does not go out by avoiding restrictions, sanctions and penalties, maintaining obligations and defending against claims. Within these expectations, legal departments are beginning to address the growing pressure to measure and boost value in numerous strategic and innovative ways. [ALM]   Full Story

Hope vs. experience in California

Posted: 2018-Jul-30

What we know: The State Bar of California is creating a task force that will examine whether to modify ethics rules requiring that only lawyers may own equity in law firms. The Task Force’s commission followed the acceptance by the Bar’s Board of Trustees of a “Legal Market Landscape Report” commissioned by the Bar from Prof. William Henderson of the University of Indiana Maurer School of Law. That excellent report, extensively researched and detailed, argues that requiring lawyers to be the sole equity owners of law firms stunts the development of more productive, one-to-many legal services delivery and contributes to a system-wide legal access crisis. [Jordan Furlong blog]   Full Story

ACC Legal Ops Observer - July Issue - Conference Take-Aways

Posted: 2018-Jul-29

Key take-aways from many of the sessions at ACC Legal Operations conference last month. Plus, we call for programs and suggest you save the date for next year's conference, offer news highlights and some suggestions of ways to get involved.    Full Story

Legal Services Landscape Report

Posted: 2018-Jul-29

Throughout the United States, legal regulators face a challenging environment in which the cost of traditional legal services is going up, access to legal services is going down, the growth rate of law firms is flat, and lawyers serving ordinary people are struggling to earn a living. [Bill Henderson blog]   Full Story

Enterprise Legal Management

Doing More with (Paper)Less

Posted: 2018-Jul-18

Many companies talk about going paperless, making the change sound as easy as clicking a button. But Char Dalton knows better. For example, Dalton had a look at five providers before choosing the cloud-based system she has now. If going paperless could be summarized in one concept, Dalton says, it would be due diligence. [Modern Counsel]   Full Story

Contract Management

Ten Things: Creating a Good Contract Playbook

Posted: 2018-Jul-18

Contracts are the grease on the skids of most businesses, i.e., it is how they make money. Consequently, unless you work in a very unusual legal department, one of the most important tasks you deal with as an in-house lawyer is the drafting and negotiation of contracts. Most of us sat through a contracts class the first semester of our first year of law school, where concepts like “consideration,” “statute of frauds,” “offer and acceptance,” and “direct vs. consequential damages” were drilled into our heads. [Sterling Miller blog]   Full Story

A Deep Dive Into the Tech Upgrades in Thomson Reuters' Westlaw Edge

Posted: 2018-Jul-18

The new technology offering from Thomson Reuters features a retooled warning system for questionable law, an expanded litigation analytics offering, and more. [ALM]   Full Story

LexisNexis Launches Lexis Analytics, Leveraging Collective Power of Recent Acquisitions

Posted: 2018-Jul-18

With the launch of the Lexis Analytics Suite, LexisNexis is hoping to define the future of legal analytics with new litigation, regulatory, and transactional analytics offerings. [ALM]   Full Story

Enterprise Legal Management

Call for Programs - 2019 ACC Xchange - the New Legal Ops Conference

Posted: 2018-Jul-17

ACC Xchange 2019 | April 28-30 | Hilton Minneapolis - ACC's mid-year meeting for advancing legal executives. ACC Xchange 2019 is designed for current and rising law department executives & will feature advanced-level programming and interactive, collaborative sessions focused on sophisticated legal services management and professional development. ACC is seeking program proposals designed to help participants advance their legal operations function with regard to strategic planning, optimizing sourcing and staffing, leveraging cutting-edge technology and processes, and employing effective change management techniques. And more, including Litigation Management, Next Gen Contracting. Submission Deadline: July 31, 2018 - Speakers will receive complimentary registration.    Full Story

Liberty Mutual’s Marple on Blockchain’s Opportunities

Posted: 2018-Jul-17

Selling lawyers on the value of a new technology, blockchain, can be a challenge anywhere, especially at an insurance company whose very business is measuring risk.“Lawyers by their very nature need to raise concern about just about everything,” Jeff Marple, the director of innovation for corporate legal at the Liberty Mutual told Bloomberg Law at the ACC Legal Operations conference in Chicago. [Bloomberg]   Full Story

Enterprise Legal Management

Legal Operations Maturity Model Toolkit & Webcast Series - Leveraging Technology - July 25th 2pm ET

Posted: 2018-Jul-16

ACC Legal Operations published the Maturity Model for the Operations of a Legal Department to help in-house counsel and business professionals evaluate and identify concrete steps to enhance legal operations in any of 14 areas. As part of a webcast series, this month we will focus on Leveraging Technology. A panel of seasoned legal operations professionals, along with valued partner UnitedLex, will provide tools to help you advance from the Early to Intermediate stage of maturity, explain how to put the tools to use, and offer real-life experience.   Full Story

Knowledge Management

Legal Operations Maturity Model Toolkit & Webcast Series - Knowledge Management - August 1st 3pm ET

Posted: 2018-Jul-15

The ACC Legal Operations Maturity Model for the Operations of a Legal Department helps in-house counsel and business professionals evaluate and identify concrete steps enhance legal operations in any of 14 areas. As part of a webcast series, this month we will focus on Knowledge Management. A panel of seasoned legal operations professionals, along with content partner Bloomberg Law, will provide tools to help you advance from the Early to Intermediate stage of maturity, explain how to put the tools to use, and offer real-life experience.    Full Story

Legal Tech Cos. On The Rise As GCs Embrace Automation

Posted: 2018-Jul-06

Legal technology companies are reaping big benefits as corporate law departments look to free up attorneys to devote more time to complex tasks, and as the role of custom technology and automated processes gain momentum in the legal profession. Service providers are expanding their products by developments or acquisitions to assist attorneys, and new vendors are emerging in the market. [Law360]   Full Story

Enterprise Legal Management

Ten Years Burning Down The Road

Posted: 2018-Jul-03

This year, we celebrate the 10th anniversary of the Annual Law Department Operations Survey, which we publish in cooperation with Consilio...When David Cambria (who some call “the Godfather of Legal Operations”) and I conceptualized the Annual Law Department Operations survey in 2008, there were only a few people even in the role. [ATL]   Full Story

Women of Legal Tech: Lucy Bassli and Her ‘New Norm’ of Legal Services Delivery

Posted: 2018-Jul-03

The former Microsoft AGC [and head of legal ops] talks about why she went out on her own with InnoLegal Services, her first seat at the table, and why young women should 'be heard.' [ALM]   Full Story

The Godfather just lateraled to a law firm

Posted: 2018-Jul-03

Last Friday, David Cambria, the Godfather of legal operations, left his secure post at ADM (#46 on the Fortune 500) to become Global Director of Legal Operations at Baker McKenzie. To be clear, Cambria’s title is not another name for “Chief Operating Officer,” an established role in law firms that focuses on internal cost and efficiency. This is an outward-facing role designed to attract and cement client relationships. [Bill Henderson]   Full Story

Too Many Legal Awards-- Too Little Customer Satisfaction

Posted: 2018-Jul-03

Law is staging its own version of “every kid gets a trophy.” Its award season is longer than baseball’s, and the list of award categories rivals the Oscars. Every week, all over the globe, the legal industry throws gala dinners to celebrate its “innovators,” “visionaries,” and “pioneers.” These gatherings afford attendees a chance to dress up, schmooze with peers, feel important, and convince themselves that their industry is performing splendidly. Legal providers are hearing “Celebration” while for buyers it’s “I can’t get no satisfaction.” [Mark Cohen]   Full Story

Operationally Speaking: A Conversation With AbbVie and ACC's Sam Ranganathan

Posted: 2018-Jul-03

Last month, Sowmyan “Sam” Ranganathan took over as chair of the Association of Corporate Counsel’s legal operations group, a key position at the global in-house bar association. Ranganathan certainly has the ops background for such a role. He started his career in 1994 as a senior process development engineer at Motorola Mobility. After 15 years he became the company’s director of business operations and later, the director of legal operations. Now, Ranganathan works as the senior director of information governance and legal ops for Chicago-based AbbVie, a publicly traded biopharmaceutical company. In a recent interview with Corporate Counsel, Ranganathan shared his aspirations to bring the ACC’s ops unit to the next level or to “Legal Operations 3.0,” as he calls it. [ALM]   Full Story

Governance Risk Compliance

The GDPR Means Changes to E-Discovery Vendor Agreements

Posted: 2018-Jul-02

Typically, a client obtaining e-discovery services enters into an agreement with an e-discovery vendor. But recently, parties are adding a separate set of provisions: obligations arising from the European Union’s General Data Protection Regulation.[ALM]    Full Story

Spend Management

Law Firm Panels, Part I: Are They Designed to Fail?

Posted: 2018-Jul-01

It's really not panels that are the problem, but how they are executed and managed, according to the latest finding in AdvanceLaw's GC Thought Leaders Experiment. [ALM]   Full Story

Two Technologies That Will Change New Lawyers’ Lives Forever

Posted: 2018-Jul-01

Traditions are a hallmark of the legal profession; early adoption of technology is not one of the traditions. But competitive pressure is forcing a change and legal teams are turning to AI and smart contracts to drive value. Young legal guns are being drawn into this whirlwind, changing their lives and career paths. I think most legal professionals, whether in private practice, in-house or in the public sector would agree that the impact on technology in their professional lives has been nowhere as significant as in their private lives. As a profession, the law has been fairly resolute in avoiding early adoption of technology. In the terms of the technology adoption lifecycle as defined by Geoffrey Moore in ‘Crossing the Chasm’ one might say, the law has been a ‘late adopter’ to date. However, that is changing – and changing fast – and there are two developments in computing that are starting to have a significant impact on the lawyer of the future: artificial intelligence (AI) and smart contracting. [Artificial Lawyer]   Full Story

Across the Globe, 3M Lawyers Take Pride in Pro Bono Projects

Posted: 2018-Jul-01

The pro bono program at 3M is highly active and very international. “Pro bono work exposes legal professionals to new areas of law, and sharpens their legal analysis and client communication skills,” GC Ivan Fong told Corporate Counsel. [ALM]    Full Story

Why This GC of a $25B Company Has Migrated Work Away From the Largest, Most Elite Firms

Posted: 2018-Jul-01

DXC Technology general counsel Bill Deckelman reacts to the GC Thought Leaders Experiment findings on performance of the largest, most pedigreed firms and what he has found from moving work away from those firms. [ALM]   Full Story

Navigating the Fear and Promise of Artificial Intelligence

Posted: 2018-Jul-01

With the corpus of law data becoming ever-more complex and nuanced, the use of machine-assisted research and analysis is becoming more of a requirement, rather than an option, in the legal profession. [ALM]   Full Story

Enterprise Legal Management

Ocwen Financial Used Collaboration to Automate Mortgage Document Review, Win ACC Ops Award

Posted: 2018-Jul-01

Ocwen Financial's lawyers had to review 15,000 agreements with hundreds of data points in only two months. To meet their deadline, they had to get creative.   Full Story

Enterprise Legal Management

Operationally Speaking: A Chat With Tania Daniels of the Walt Disney Company and ACC Operations

Posted: 2018-Jun-27

Tania Daniels, already head of global legal operations at The Walt Disney Co., recently landed another important gig, as vice chair of the Association of Corporate Counsel’s membership section for legal operations executives. There she will work alongside the group’s new chair, Sowmyan “Sam” Ranganathan of AbbVie Inc., to support her fellow ACC ops professionals in several ways, including by developing best practices and helping members navigate the quickly evolving field of legal ops. [ALM]   Full Story

Big Law partners aren’t dumb: they’re just not in the room

Posted: 2018-Jun-25

Conference season is in full swing, and legal professionals of varying titles are convening in cities all over the world. Some conferences coalesce around themes, but most events target functional roles both new and old. As more and different roles proliferate around the practice and business of law, some spheres collide or merge (law librarians + competitive intelligence, pricing + LPM, etc.) These days, everyone – managing partners, the law firm C-suite, the general counsel, legal ops, pricing professionals, legal technologists, marketing, marketing technologists – has a conference dedicated to showing them how to navigate the future. Everyone is meeting, learning, networking, and engaging in dialogue in gatherings of every size, shape and flavor. Everyone, except the working partner. [Legal Evolution blog, Jae Um]   Full Story

Legal Delivery at The Speed of Business -- And Why It Matters

Posted: 2018-Jun-25

How have lawyers preserved a culture and tempo so asynchronous to the clients—and society—they covenant to represent zealously, competently, and within the boundaries of the law? The legal profession seeded and assiduously cultivated an ethos of “lawyers and ’non-lawyers’” that became the cornerstone of lawyer exceptionalism. Law is provincial by design; each jurisdiction has its own practice rules designed to keep out ‘interlopers.’ [Forbes; Mark Cohen]   Full Story

Spend Management

Thomson Reuters Declares Billable Hour Dead; Joins Cost Prediction Battle

Posted: 2018-Jun-20

Global professional information and software company, Thomson Reuters, has declared that the billable hour – that revered emblem of the legal world – is now dead, at least as far as clients are concerned. It has also joined the battle to gain market share for legal matter cost prediction tech, following a wave of startups offering similar products in this area, by launching its own new service as part of its 3E platform. [Artificial Lawyer]   Full Story

Enterprise Legal Management

Live Conversation From The 2018 ACC Legal Operations Conference

Posted: 2018-Jun-15

Starting today, in-house attorneys, legal operations professionals, law firm attorneys, and tech companies from around the world have descended on Chicago to share knowledge and best practices about how to create a cutting-edge legal department. There's a focus on practical topics like "what can I do right now to improve my law department."   Full Story

Enterprise Legal Management

4 GCs, 4 Different Strategies for Reducing Cost Through Legal Operations

Posted: 2018-Jun-15

The list of curse words in a legal department is perhaps slightly different from the general public. For many companies large and small, the “B” word for legal is simple: budgeting. Especially in an age where operational efficiencies are a mandate rather than something that’s nice to have, having at least some semblance of a legal operations function is becoming increasingly worthwhile. For small legal departments, this could even be just a single person, but the ultimate effect on the business’s bottom line could be massive. How exactly does legal operations drive value? It’s a simple question, but there could be a number of different answers. The four general counsel at the opening keynote of the Association of Corporate Counsel’s (ACC) Legal Operations Conference in Chicago all took different roads, but ultimately arrived at place: finding more efficiencies for their legal departments. [ALM]   Full Story

UnitedLex and LeClairRyan Announce Innovative New Law Venture

Posted: 2018-Jun-15

LeClairRyan has become the first law firm to sign on to what UnitedLex Corp. hopes will be a pioneering alliance between Big Law and New Law. The company's CEO expects that law firms could see their profits per partner rise up to 15 percent a year if they join the newly formed ULX Partners. [ALM]   Full Story

Governance Risk Compliance

The Journey of Law Firm Security Assessments, From Genesis to Review

Posted: 2018-Jun-15

Back in early 2015, when Walgreens began implementing its outside security audits in earnest, the idea of ensuring third-party cybersecurity was still a nascent one. Oh, how much things can change in just three years. These days, not only has the popular recognition and acceptance of cybersecurity as a worthwhile pursuit changed, but so too has the strategy necessary for corporate legal departments to review their outside law firms’ security structure. At the Association of Corporate Counsel Legal Operations Conference on Wednesday, in-house operations professionals from Walgreen Co. and Walt Disney Co., as well as an expert from Consilio, who has built many of these reviews for companies, captured the changing paradigm and some of the roadblocks they encountered in building these programs. [ALM]    Full Story

Milbank and Weil Make Headlines; UnitedLex, Dentons, and Deloitte Make Waves

Posted: 2018-Jun-15

Milbank Tweed created an industry-wide stir when it announced recently a bump in first-year associate salary to $190K per year. The firm will also award $10K-$15K raises to incumbent associates. This comes at a time when many clients are openly revolting against the use of high-priced, inexperienced associates. Mark Smolik, the general counsel of DHL Supply Chain Americas, for example, announced publicly he would no longer subsidize on-the-job-training of law firm associates. Many other GC’s are less outspoken but are redirecting work once shipped to green associates at white shoe firms. [Mark Cohen, Legal Mosaic]   Full Story

No More Stigma of the ‘Non’: Where Non-Lawyers Fit in the Legal Ops Ecosystem

Posted: 2018-Jun-15

What does it mean to be a non-lawyer in the legal industry? It means… well, it could mean a lot. There are process engineers, and project managers, and technologists, and business designers, and accountants, and a whole lot more. It could even mean having a JD in a business role: “There’s a lot of overlap. Sometimes lawyers aren’t just lawyers; they’re engineers as well,” noted Brian Burlew, vice president of legal knowledge management at Prudential Financial. Still, the stigma of the “non” remains for many, so much so that an entire panel at the Association of Corporate Counsel’s (ACC) Legal Operations Conference was titled “The Rise of the ‘Non-Lawyer:’ A Panel Debate.” [ALM]   Full Story

Will LeClairRyan's UnitedLex Deal Be the Accelerant Big Law Innovation Needs?

Posted: 2018-Jun-15

A New Law initiative could face some of the same old obstacles to change in the high-end legal services industry. [ALM]   Full Story

Enterprise Legal Management

Now in Aisle 3: A More Efficient Legal Department

Posted: 2018-Jun-15

Walmart’s Alan Bryan, recipient of the ACC Legal Operations Professional of the Year Award, discusses the evolution of his company’s legal operations and procurement functions. [In-House Ops]    Full Story

ACC Legal Operations Names 2018-2019 Leadership

Posted: 2018-Jun-15

The Association of Corporate Counsel (ACC), a global legal association representing more than 43,000 members in 85 countries, named new leadership for ACC Legal Operations, its membership section for legal operations executives. Sowmyan ("Sam") Ranganathan, senior director, legal operations, AbbVie, will serve as chair, ACC Legal Operations; and Tania Daniels, head of global legal operations, The Walt Disney Company, will serve as vice chair, ACC Legal Operations. [ACC Press Release]   Full Story

Enterprise Legal Management

How to Improve In-House Effectiveness

Posted: 2018-Jun-15

Legal departments have invested heavily in improving operations. Almost half of legal departments have a head of legal operations, 26 percent have a designated IT counsel, and 20 percent have a data analytics professional. Further, departments have purchased or built matter management, e-billing, or contract management systems. Legal departments have professionalized in an effort to keep pace with their rapidly changing businesses. [Gartner, via ALM]   Full Story

Largest, Most Pedigreed Firms Underperform on Service Quality Compared to Other Firms

Posted: 2018-Jun-15

We write today with what may become the most controversial finding from the GC Thought Leaders Experiment. Based on in-house evaluations of over 1,400 legal matters, the largest and most established law firms lag the rest of the Am Law 200 in delivering high quality client service. There are exceptions, but this overall finding holds, and it is statistically significant. [ALM]   Full Story

Spend Management

The Law Firm Disrupted: Finding Meaningful Metrics to Measure Client Success

Posted: 2018-Jun-10

There are a typical set of metrics that many in-house counsel point to when they discuss how they have redesigned their legal departments. A convergence program may winnow a list of outside advisors to 20 from 200. Outsourcing a portion of your legal department may lower spending by 30 percent. Flat fees might provide some savings, too, just in case you feel underwhelmed by mere “price certainty.” But truly re-engineering how legal work is handled should be done with other metrics in mind, too. Metrics that show the ultimate client, the business, is getting better results; not just a cheaper product. Cutting costs, after all, could simply be a down payment on the longer term costs associated with accepting more risk. [ALM]   Full Story

Contract Management

The Future and the Promise of Smart Contracts

Posted: 2018-Jun-10

Smart contracts are the tech topic du jour, considered by many to be one of the most promising applications of blockchain. Smart contracts are being considered for use in various industries, and the legal services industry is no exception. So what are smart contracts? And how can they be used in the legal sector? Although there are numerous possible applications of smart contracts, this article focuses on their applicability and challenges for being used as technology tools in helping execute and perform legal agreements (aka “smart legal contracts”). [ALM]   Full Story

Deloitte Will Acquire Part of US Law Firm in New Legal Venture

Posted: 2018-Jun-10

The British arm of Deloitte is announcing a “first of its kind” alliance with U.S. immigration law firm Berry Appleman & Leiden, as the Big Four accounting firms continue their push into legal services. In addition to the alliance, which gives BAL access to Deloitte’s scale and expertise outside of the U.S., Deloitte UK will acquire the law firm’s non-U.S. business, which extends across eight different countries. [ALM]   Full Story

In-House Counsel Rethinking Their E-Discovery Approaches, Survey Says

Posted: 2018-Jun-10

E-discovery is a $9 billion industry and is expected to more than double in size by 2022 to over $18 billion, according to a report by Exterro Inc. published on Tuesday. So how are in-house counsel navigating this quickly expanding sector that is so often essential to their success in protecting their companies from litigation threats? The report said that legal departments are making shifts in their approach to e-discovery, which can include in-sourcing these processes to help save money. [ALM]   Full Story

The Golden Age of The Legal Entrepreneur—Why Now and Why It Matters

Posted: 2018-Jun-10

Law is seldom associated with entrepreneurs. Lawyers are a cautious bunch focused on precedent, risk containment, and tend to be reactive—not innovative. Entrepreneurs are a different breed. They create new business models in response to market voids, deploying risk capital to achieve customer satisfaction and scale. Entrepreneurs require passion, knowledge, vision, process, resources, expertise, execution, results, performance metrics, constant improvement, collaboration, transparency, scalability, and access to capital. A raft of entrepreneurs is entering the legal space. They are tapping into latent demand for access to legal services as well as expertise-differentiated, efficient, cost-effective, predictive, digitized, and scalable legal products and services for corporate legal buyers. Entrepreneurs are melding legal, technological, and process expertise—and capital—to reengineer legal delivery and provide easy, affordable access. A law license is not required, but industry knowledge and capital are. [Mark Cohen, Legal Mosaic]   Full Story

Enterprise Legal Management

Legal Operations Maturity Model Toolkit & Webcast Series - Internal Resource Management - June 21 @ 2pm ET

Posted: 2018-Jun-10

As part of a webcast series, this month we will focus on Internal Resources Management. A panel of seasoned legal operations professionals and a leading service provider will provide tools to help you advance from the Early to Intermediate stage of maturity, explain how to put the tools to use, and offer real-life experience. Legal department leaders are encouraged to use it as a tool to benchmark maturity in any given area(s), bearing in mind that priorities and opportunities will vary based on department size, staffing, and budgets.    Full Story

Ten Things: Buying And Implementing Legal Tech

Posted: 2018-May-31

Last week the good folks at LawGeex released their free 2018 Legal Tech Buyer’s Guide. Jammed full of valuable information, it’s essential to any in-house department looking to purchase legal tech. If you haven’t downloaded it yet, do it now. On June 11, 2018, I’ll be speaking at the ACC Legal Operations Conference in Chicago about practical uses of Artificial Intelligence in legal departments...All of this got me thinking about the fact that I have been around for – and helped buy and implement – a lot of legal tech over the years...This edition of “Ten Things” walks through some of the lessons I have learned about buying and implementing legal tech. [Sterling Miller]   Full Story

GC Diversity Mandates Had a Soft Launch—Now They're Serious

Posted: 2018-May-30

General counsel's push for diversity hasn't moved the needle yet, but it may soon kick into high gear. Last year, general counsel of major U.S. corporations issued a strong mandate to their outside counsel. Give us diverse teams of attorneys, they said, or else. While such strategies had been implemented before by clients, this time the request took a much more serious tone that threatened to affect firms’ bottom lines. [ALM]   Full Story

Governance Risk Compliance

6 Things to Do if You’re Still Not Ready for GDPR

Posted: 2018-May-30

A fter two years of legal and IT departments scrambling to get ready, GDPR has finally been implemented. Companies that aren’t prepared — and there’s a startling number that aren’t — run the risk of massive fines. Two notable examples are Facebook and Google, which could pay more than US$9 billion for not complying with the new regulations. To learn how to avoid these fines (or at least reduce their severity), we spoke with ACC Chief Legal Officer Amar Sarwal about how legal counsel can harmonize their compliance programs with GDPR. {ACC Docket]   Full Story

Spend Management

General Counsel Need to Seek Flat Fees More, Research Finds

Posted: 2018-May-25

In the first key finding of its GC Thought Leaders Experiment, AdvanceLaw assesses whether flat fees generate better or worse law firm performance on legal matters than do hourly fees. [ALM]   Full Story

Contract Management

Smart Contracts In The Wild: Applying Blockchain-Fueled Contracts Across Industries

Posted: 2018-May-25

If you’ve been following this series on blockchain, you now know blockchain’s disruption beyond bitcoin, how that disruption is affecting different industries, and how to get yourself ready for that cross-industry disruption. In the most recent article, you learned about smart contracts. Sm1art contracts, while interesting in theory, are even more fascinating in the context of their many real-world business applications. [Olga Mack in ALM]   Full Story

Governance Risk Compliance

Thomson Reuters Sees AI + Blockchain Creating New Risks for Financial Services

Posted: 2018-May-25

A report commissioned by Thomson Reuters on ‘Governance, Risk and Compliance (GRC)’ in large financial institutions found that risk officers are becoming increasingly focused both on AI tech and the impending (…?) roll out of blockchain tech into the mainstream commercial world. This included a survey conducted by Celent and published in the report ‘Achieving Integrated GRC in an Interconnected Digital Age’, which gathered feedback from 30 Tier 1 financial groups around the world. The main conclusion is this: ‘[At] a fundamental level, the report indicates that risk operations are having difficulty developing agile capabilities and continue to be hampered by inflexible technology.‘ [Artificial Lawyer]   Full Story

Governance Risk Compliance

85 Percent of Companies Not Fully Ready for the GDPR, Survey Says

Posted: 2018-May-25

The Capgemini report added that 63 percent of U.S. respondents stated they will be largely or completely compliant, with 'a mixed picture across Europe. [ALM]   Full Story

Governance Risk Compliance

Are U.S. Records Retention Requirements on a Collision Course with the GDPR’s ‘Right to Erasure?’

Posted: 2018-May-25

U.S. laws require companies to retain records for years, and sometimes forever, and violating U.S. records retention laws can result in domestic fines and penalties. But this could be an issue with the upcoming GDPR. [ALM]   Full Story

Contract Management

The Security Challenges with Bringing Blockchain In-House

Posted: 2018-May-24

The promise of blockchain is spurring companies across the economy to experiment with leveraging the technology in their products and internal processes. But given its novelty, bringing blockchain in-house can come with its unique set of security challenges. [ALM]   Full Story

Contract Management

Integra Blockchain Co. Unveils ‘Smart Leases’ for Real Estate Lawyers

Posted: 2018-May-24

Integra Ledger, the legal blockchain developer, is to unveil ‘smart lease’ technology which will allow real estate lawyers to add blockchain functionality to property contracts using existing document software platforms such as Microsoft Word. The company has said that the first two transactions slated to use this Integra technology represent more than $100 million in real estate value each. [artificial Lawyer]   Full Story

Spend Management

Budgeting for E-discovery: It Doesn’t Have to Be a Myth

Posted: 2018-May-24

While e-discovery once seemed like the new frontier of technology, today it has become a routine part of practicing law. What’s not routine, however, is e-discovery pricing. Despite the fact that the practice has been around for several years at this point, budgeting for e-discovery and predicting your needs throughout the life cycle of a matter haven’t gotten much easier. From per-user fees to per-gigabyte rates, creating an accurate e-discovery budget can seem like an impossible task. The good news, though, is that by understanding the various charges and all the steps of the process, you’ll be well on your way toward predicting costs that previously seemed unpredictable. (Legaltech News]   Full Story

Enterprise Legal Management

Monsanto and Husch Blackwell's Case Assessment Mastery Made Them ACC Value Champions

Posted: 2018-May-24

For legal departments, a close look at history can be the key to understanding how to better manage the present—particularly when it comes to a company’s litigation docket. Monsanto has proven the value of evaluating future litigation threats using data from the past when it comes to asbestos cases. The endeavor recently earned the agriculture company and Husch Blackwell, one of the company’s main outside firms for asbestos litigation, an award for excellence in legal operations from the Association of Corporate Counsel. [Corporate Counsel]   Full Story

Siri, Esq.—The AI Robots are (not) Coming

Posted: 2018-May-20

Artificial Intelligence (AI) is everywhere these days—recognizing the words we speak, answering the questions we ask, translating the languages we can’t read, finding the danger spots in our x-rays, driving autonomous vehicles, improving results when we search, and, yes, slipping advertisements into our daily data stream with ever-greater precision. These are amazing tools and they are improving rapidly. In speech recognition, for example, software is now more accurate than human listeners. Digital assistants like Alexa and Siri do sometimes answer in idiotic and entertaining ways, but the trend for all of these tools is upward—thanks to the towering trio of bigger data, faster computers in giant clouds, and smarter algorithms. Let’s take a look at what AI is (and is not), how it’s being used in law today, and what its implications are for the profession. [Michael Mills in Law Practice Today]    Full Story

Enterprise Legal Management

Legal Operations is Hot. But Legal Culture is Lukewarm Toward It

Posted: 2018-May-17

While its visibility has increased dramatically during the past few years, legal ops confronts strong headwinds from traditional legal culture. There are several reasons: (1) law’s conservatism and aversion to change; (2) lawyer reluctance to distinguish legal practice and delivery; (3) the “lawyer-‘non-lawyer’” ethos; (4) economic and structural changes; (5) law is now more than legal expertise—it is melded with technological and business (process) acumen;... [Mark Cohen in Law.com]   Full Story

Enterprise Legal Management

ACC Names 12 Companies as 2018 ACC Value Champions

Posted: 2018-May-16

Corporate Law Departments Embrace Technology, Data-Driven Solutions to Law Department Management, Achieving Time and Cost Savings   Full Story

Enterprise Legal Management

Association of Corporate Counsel Names 2018 Value Champions

Posted: 2018-May-16

The Association of Corporate Counsel on Tuesday named 12 “Value Champions” for 2018 as part of the association’s Value Challenge. The winners’ list included both individual legal departments and collaborations matching departments with outside law firms and legal service providers. These winners were chosen for their creative and strategic legal ops work. This year, big names such as the AARP, 7-Eleven and Walmart were among the “champions.” [ALM]   Full Story

Greater Productivity Main Driver for Legal AI Adoption: Survey

Posted: 2018-May-15

A recent survey of lawyers focused on legal AI and automation technology has shown a range of positive and realistic views from the sector, suggesting that firsthand experience of the technology is growing and an optimistic, but practical and business-focused outlook about AI is now emerging. In fact, one could say that far from being stuck in the Gartner Hype Cycle’s ‘Trough of Disillusionment’ following the end of the peak hype stage last year, we are now well and truly climbing up the ‘Slope of Enlightenment’, i.e. the path all new technologies take toward real and substantive market adoption. [Artificial Lawyer]   Full Story

Governance Risk Compliance

The Emergence of Blockchain and Its Impact on E-discovery

Posted: 2018-May-15

New technology is always exciting to watch unfold as it percolates through various phases and industry adaptations. While the disruptive nature to existing paradigms and processes is what get all the attention, we would be remiss if we don’t evaluate risks and liabilities associated with implementing any new technology.   Full Story

Reed Smith Rolls Out ‘Innovation Hours’ Towards Billable Targets

Posted: 2018-May-15

Global law firm Reed Smith has rolled out an interesting new development in lawyer remuneration across its offices, rewarding lawyers for the time they put into innovation projects. We have already seen other law firms provide junior lawyers with the chance to train with innovation teams, but this initiative is aimed at fee earners of different levels across the firm, including partners. [Artificial Lawyer]   Full Story

Enterprise Legal Management

Legal operations professionals: focus on efficiency

Posted: 2018-May-15

Legal operations professionals (LOPs) are on the rise. They are charged with optimising the performance of the legal department and driving operational excellence. To achieve this they must constantly appraise the department’s working practices and the resources it uses. Day-to-day they help determine the legal department’s structure and strategy, oversee financial management, staffing, professional development, data and records management, e-discovery service solutions and communications. They also arrange and monitor external support, provide benchmarking for department and company efficiency reviews, and oversee the use of technology, including workflow automation technology. [IBA]   Full Story

Governance Risk Compliance

Legal Departments Have Important Role in Information Governance

Posted: 2018-May-15

Pressures associated with information management are increasing, and as a result, organizations are beginning to view information governance – which refers to storing the right data, for the right reasons, for the right amount of time – as a critical asset. As information governance touches on legal obligations, operational requirements and risks, in-house legal departments are likely to become involved in the effort to translate information governance concepts in to usable strategies. It is essential for in-house teams to understand the business impact and legal implications of information governance in order to implement best practices. [Bloomberg]   Full Story

Enterprise Legal Management

Ushering Legal Operations Into the Future: A Q&A With Reese Arrowsmith - Chair of ACC Legal Operations

Posted: 2018-May-09

As head of ops at a major legal department and chair of the Association of Corporate Counsel’s Legal Operations Group, Reese Arrowsmith has a pretty unique vantage point on how law departments are evolving to grow more efficient and spend conscious. Arrowsmith, who has been vice president and head of legal operations at Campbell Soup Co. since 2016 and was formerly ops director at Lincoln Financial Group, believes the relatively young legal ops field still has plenty of room to grow. He says those in legal ops have to learn from their past successes and mistakes to usher the function into the future. [ALM]   Full Story

Governance Risk Compliance

New Report Shows GDPR Compliance Is 'More Like a Marathon Than a 100-Yard Dash'

Posted: 2018-May-09

A new survey sponsored by McDermott Will & Emery and conducted by the Ponemon Institute found that 40 percent of nearly 1,000 U.S. and European companies polled do not expect to meet General Data Protection Regulation (GDPR) compliance requirements by May 25. Companies have struggled over the last few years to figure out even what GDPR compliance is. Forty-seven percent of those polled said they did not know where to begin their path to compliance. [ALM]   Full Story

New Law Firm/LPO Partnership Aims To Cut Corporate Legal Spend By Half

Posted: 2018-May-07

For corporate legal departments, legal ethics rules leave them stuck between a rock and a hard place. If they are ever to achieve meaningful reductions in legal spend, the services of their outside counsel would need to be tightly integrated with cutting-edge technology and legal process management. But rules that prohibit non-lawyers from investing in law firms inhibit such integration. The founders of the new law firm ElevateNext believe they have the solution to free legal departments from this bind and deliver the full range of services and technology they need. [ATL]   Full Story

Confusing conversations about clients

Posted: 2018-May-06

When lawyers come together to discuss the future — in law firms, law schools, bar associations, etc — the conversation inevitably turns to clients. Although this is a wonderful and redeeming impulse, it almost always results in confusing and unsatisfying dialogue that goes nowhere. Why does this happen? Because lawyers focus on their detailed knowledge of trees and lack awareness and humility regarding the full breadth of the forest. The tool pictured above is a 2×2 matrix of the US legal market. Its purpose is to decode lawyer over-generalizations about clients. [Bill Henderson blog]   Full Story

Global Compensation Survey - Participation Wanted!

Posted: 2018-May-06

Please take 10 minutes to participate in the 2018 ACC Global Compensation Survey — a groundbreaking study of in-house legal department compensation. This survey will provide you with essential information on salaries, total compensation, and benefits. A personalized survey link was sent to every active ACC member. Check for an email from ACC Research. If you did not receive it, email research@acc.com   Full Story

Enterprise Legal Management

Finding True North: How Corporate Legal Departments are Leading the Legal Industry Forward

Posted: 2018-May-04

For over 25 years internationally renowned legal futurist Richard Susskind has been researching and opining on alternative ways law firms might work best with their clients. In his book Tomorrow’s Lawyers Susskind writes, “Law firms in the coming decades will be driven relentlessly by their clients to reduce costs.” All of his books, lectures and keynote addresses have intimated for decades that law firms must change from the traditional billable hour and become more focused on service delivery based on client preferences, creating better efficiencies, using more technologies and offering predictability. [JD Supra]   Full Story

Enterprise Legal Management

Legal Departments See Cost-Controlling Value in Technology

Posted: 2018-May-02

As legal departments move to build out their internal operations, many recognize the value of legal technology tools and processes in helping them control their spend, according to the 2nd Annual Study of Legal Spend Management, a survey of 51 in-house legal professionals conducted by The Blickstein Group and Exterro. The survey found that, this year, almost the same number of legal departments are increasing their outside legal spend as decreasing it. More legal departments, however, are increasing their inside legal spend, rather than decreasing it or keeping such spend steady. [ALM]   Full Story

Casetext Announces AI Search Integration into Revamped Research Tool

Posted: 2018-May-02

Legal research technology provider Casetext has announced a major update of its platform that expands the functionality of its Case Analysis Research Assistant (CARA) and updates the product’s user-interface and processing speed. Up until recently, the AI-powered CARA had been mainly deployed as a tool attorneys could “drag and drop” their brief into. CARA would then analyze the brief to find potential missing arguments or case law. But now, “we are integrating our legal research engine with CARA,” said Jake Heller, CEO of Casetext. [ALM]   Full Story

Spend Management

Procurement and The New Legal Buy/Sell Dynamic

Posted: 2018-May-01

Procurement is changing the legal industry. It is driving another nail into the legal guild’s coffin by altering the long-standing practice of lawyers selling corporate legal services to lawyers. This is not simply a change in the corporate legal buy/sell dynamic; it is compelling evidence that law is not solely about lawyers anymore. The myth of lawyer exceptionalism has been debunked. Lawyers no longer determine what’s a “legal” matter–that only they can handle, nor do they dictate fees (“for services rendered”), control supply and buy sides of their labor-intensive business model, or insulate themselves from “outside” competition by self-regulation. [Law.com]   Full Story

Contract Management

Bringing Legal Design and Legal Tech to Contracts

Posted: 2018-Apr-30

How come a designer is interested in contracts? The simple and candid answer would be: in 2010 I met proactive law and contract pioneer Helena Haapio, and her passion to make contracts better and simpler was just contagious. The longer answer would be: as an information designer, my job is to solve complex communication problems. Contracts seemed to be a genre of documents in dire need of a user-centric makeover. We can pick any contract, and, at a glance, they just look and feel and read the same. This, from a design point of view makes no sense: why so much sameness in different documents for different users with different needs and skills, produced by different organizations to regulate different transactions with different goals? [Blog: Stefania Pasera]   Full Story

Governance Risk Compliance

6 Insights About GDPR Compliance

Posted: 2018-Apr-30

Although GDPR compliance can’t be reduced to a checklist, here are seven key takeaways from the panel discussion. 1. GDPR is not a “one and done” exercise. And the first insight is on GDPR compliance is… sorry, there’s no checklist. Peter Lefkowitz said, “I’ve lost track of how often I’ve been asked, ‘When will we get our certificate of GDPR compliance?” — and his comment was met with knowing laughter from the audience. It would be like asking, “When will we get our certificate of law compliance?” [ATL]   Full Story

Enterprise Legal Management

The Time Is Now for Corporate Legal Department Digital Transformation

Posted: 2018-Apr-30

By combining the right technology platform with smart change management practices, corporate legal departments, like finance, human resources and many other business departments, can use new digital technologies to dramatically transform how their departments operate. In doing so, such digital transformation strategies enable corporate legal departments to reduce operating costs, increase productivity and deliver enhanced and new services to their company. [ALM]   Full Story

Contract Management

The Problems With Blockchain's Smart Contracts

Posted: 2018-Apr-30

Konstantinos Karagiannis is what you would call a hands on CTO. One of his responsibilities at BT Americas is to try to hack financial applications and lately that has included the smart contracts — that is, an automated contract that is pre-programmed — that are the heart of a blockchain application. His opinion on the subject, smart contracts are not ready for prime time yet, but eventually will be. [CMSWire]   Full Story

Law Is a Profession and an Industry—It Should Be Regulated That Way

Posted: 2018-Apr-30

Law is a profession and an industry. Lawyers in the U.S., the world’s largest legal market, regulate both. Regulation of the practice of law and the business of law should be bifurcated. Let lawyers regulate practice and independent business professionals oversee the industry. Conflation of the two is detrimental to the profession, the industry, and society. [Blog: Mark Cohen]   Full Story

Get Creative To Solve Your eDiscovery Puzzle

Posted: 2018-Apr-30

Talk to colleagues about different strategies. Stay on top of new developments in technology.[ATL]   Full Story

My long history with law firm scorecards

Posted: 2018-Apr-29

The legal industry wants more innovation. The missing ingredient is strong leadership. [Blog: Bill Henderson]   Full Story

Enterprise Legal Management

Avis Budget Shares Secrets for Legal Ops Success

Posted: 2018-Apr-27

In 2015, Vivek Hatti had an “ah ha” moment. A former law firm lawyer, Hatti had spent the last decade working with global corporations and law firms from the legal services perspective. He was ready to take that expertise in-house...As Avis executive vice president, general counsel, and chief compliance officer, Tucker collaborated with Hatti and with their colleagues, Linda Rush, Bryon Koepke, and Gail Jones, to launch a year-long legal transformation effort in 2015. They received an ACC Value Champion Award in 2017 for their innovative and impactful work. In fact, when giving guidance to those considering an ops role, Hatti’s first question is: “Who are you reporting to?” [Docket]   Full Story

Spend Management

Benchmarking Spurs Creative Thinking on Fees

Posted: 2018-Apr-27

LexisNexis’ Kris Satkunas looks at data-driven insights into legal departments’ billing and law firm consolidation activities. [In-House Ops]   Full Story

Spend Management

With Help From New Law, This Legal Department is Firing its Outside Counsel

Posted: 2018-Apr-25

On Monday, Univar announced what could be considered the next step in its quest to reduce its legal spend by 50 percent—what Carr calls the “Univar Moonshot.” Univar is partnering in this effort with alternative legal services provider Elevate Services Inc. and a new law firm, ElevateNext, created by the founders of the Valorem Law Group, a firm that already asks its clients to pay by value. [ALM]   Full Story

ACC Legal Ops Observer - April Issue - Advice on Setting Up LO for Success, Benchmarking & Preview of Upcoming Conference

Posted: 2018-Apr-23

The CLO and CLOO of Avis, ACC Value Champions, offer advice on reporting structure and authority paradigm to maximize the potential inherent in the head of legal ops role. Plus, some great opportunities to get in on and maximize the value of your membership in ACC Legal Ops, including a preview of the programming at the June conference to help you advance in your role.    Full Story

WEBINAR: Matter Coding Standardization – A New Proposal (May 3rd @ Noon (ET)

Posted: 2018-Apr-16

The recently launched Standards Advancement for the Legal Industry (SALI) Alliance has been hard at work developing a modern common language to define the services lawyers provide. They plan to offer an open standard to describe and categorize legal work that is neutral to law firms and clients alike, extensible to meet the specific needs of each organization, while fitting into a common industry framework, digital and accessible through programming APIs, and designed to support the evolving industry innovation needs around legal service delivery, transparency and free market pricing. In this webinar you will learn about the proposed taxonomy for matter coding and have the opportunity to pose questions and offer suggestion. Presenter: Adam Stock, CIO of Allen Matkins   Full Story

Spend Management

Legal Procurement Survey Findings

Posted: 2018-Apr-11

The Survey examined the purchasing behavior of 153 legal procurement professionals, focusing on purchasing decisions, cost control, analyses, and trends. We found that with procurement’s involvement, companies save 14.6 percent of legal spend. When procurement is well aligned and works in partnership with the in-house law department, companies save 21 percent on average. For a large company incurring legal fees at 1 percent of revenues, this savings translates into millions of dollars of incremental earnings. [Buying Legal Council]   Full Story

Enterprise Legal Management

Legal Operations Maturity Model Toolkit & Webcast Series - Project & Process Management (April 26 @ 2pm (ET)   

Posted: 2018-Apr-09

ACC Legal Operations published the Maturity Model for the Operations of a Legal Department to help in-house counsel and business professionals evaluate and identify concrete steps enhance legal operations in any of 14 areas. As part of a webcast series, this month we will focus on Project and Process Management. A panel of seasoned legal operations professionals, along with valued partner Thompson Hine, will provide tools to help you advance from the Early to Intermediate stage of maturity, explain how to put the tools to use, and offer real-life experience.    Full Story

Consilio and Advanced Discovery Combine to Form Global E-Discovery Giant

Posted: 2018-Mar-30

As the e-discovery industry continues to consolidate, two major players are combining forces to better tackle e-discovery and risk management problems globally. On March 21, Consilio and Advanced Discovery announced that the two companies have combined forces, creating a global company that will have 2,500 employees, 14 data centers and 23 document review facilities in 11 countries. [ALM]   Full Story

Enterprise Legal Management

UnitedLex-GE Deal: Barbarians at Big Law's Gate (or ... Meh)?

Posted: 2018-Mar-29

UnitedLex Corp.’s agreement with General Electric Co. has the industry buzzing (see here, here, and here). As is my style, my take on this development is fashionably late. Nevertheless, it is still served scorching hot. Is the arrangement another sign that Big Law’s days are numbered? Probably not. Is it still a big deal? Sort of, and here’s why. [Law.com]   Full Story

Contract Management

Here's the lowdown on contract analytics software

Posted: 2018-Mar-24

It's time for another post focusing on a specific type of software, explaining how it will solve a problem for your law firm, and discussing the options available. In this column I’ll cover contract analytics software, a new breed of legal software grounded in machine learning that assists lawyers in analyzing contracts more effectively and efficiently. This software will likely appeal to all lawyers who work with contracts, since reviewing and drafting contracts is legal work that is performed by lawyers from firms of all sizes. [ALM]   Full Story

Spend Management

GE Inks Legal Outsourcing Deal With UnitedLex, Eying Big Savings

Posted: 2018-Mar-24

UnitedLex says the agreement will help GE shave 30 percent off its legal spend in areas ranging from e-discovery and document review to litigation and operations. [ALM]   Full Story

Enterprise Legal Management

A Look at What's in Store for GE's In-House Counsel After UnitedLex Deal

Posted: 2018-Mar-24

William Deckelman, general counsel of DXC Technology, drew on his own recent experiences with UnitedLex to tell Corporate Counsel what GE's legal department might be in for after inking the agreement. [ALM}   Full Story

Governance Risk Compliance

The Six Data Privacy Principles of the GDPR

Posted: 2018-Mar-24

Data privacy and personal data breaches have been in the news a lot recently. Over the past few years, companies have been collecting and processing ever-increasing amounts of data about their customers, employees, and users. As personal data becomes more valuable, governments around the world have begun the debate surrounding whether this data collection should be limited in favor of individuals’ fundamental right to privacy. The Global Data Protection Regulation (GDPR) is the European Union’s answer to these debates. This new regulation strives to take the decisions regarding some uses of personal data out of the hands of companies and return control to the individuals that the data refer to—the data subjects. {ALM]   Full Story

Enterprise Legal Management

Corporate Counsel Taking Lead Role in Employing Technology

Posted: 2018-Mar-24

As technology continues to act as a change agent in the legal industry, the nation’s leading corporate legal departments are showing no hesitance in embracing innovations and legal technology solutions that stand to help them capitalize on opportunities to be more efficient, enhance the value they bring to the boardroom and improve the legal competency of their operations. [ALM]   Full Story

What BigLaw Can Learn From The Big 4

Posted: 2018-Mar-19

The Big Four accounting firms have assembled massive operations spanning the globe, generating a cumulative $134 billion in revenue last year, successes some say large law firms can emulate as they look to thrive in a competitive marketplace. Law firms, once the chief provider of legal services to large corporations, have begun facing a barrage of new sources of competition over the past decade, from alternative legal service providers and technology companies to growing in-house legal departments and the Big Four accounting firms. There's now a heightened need to compete, and some say one way law firms can do that is by looking to the accounting giants for inspiration when it comes to new ways of operating and delivering services to clients. [Law360]   Full Story

“When I grow I up, I wanna be a Chief Legal Strategist” - Lucy Bassli

Posted: 2018-Mar-19

Well, that is not exactly what I used to say when I was a kid. But had I known such a thing existed, that would have been my saying. The truth is, I wanted to be a lawyer as far back as I can remember. Yet, I never knew how much I’d love it until I became one. Then, as the years progressed, it morphed into something even better. In January of this year, after more than 13 years at Microsoft, including my last role as Assistant GC of Legal Operations and Contracting, I embarked upon a new chapter in my professional life. Much to my delight, I have received countless congratulatory wishes and kind words of praise. [Legal Evolution blog from Bill Henderson]   Full Story

Contract Management

Blockchain: Can Smart Contracts Replace Lawyers?

Posted: 2018-Mar-19

So far in our discussion on blockchain, we’ve touched on a number of topics including exactly what makes blockchain transactions immutable and how blockchain technology can provide trust between parties involved in a financial transaction. What we have yet to cover is if, and how, blockchain technology could disintermediate attorneys in transactions. This is where the concept of “smart contracts” comes in. [ATL]   Full Story

Technology: Law's Collaborative Catalyst

Posted: 2018-Mar-19

Technology dominates the legal tabloids. Investment in legal tech, blockchain and AI’s emergence as potential game changers, technology’s impact on legal jobs, the rise of law companies and legal operations, and technology’s role in legal education and training are common topics. With all the legal tech frenzy, there is rarely mention of technology’s role promoting collaboration and helping to create an emerging global legal culture dedicated to democratization of access to legal resources and improvement of legal services. This might be technology’s most enduring contribution to realigning the legal industry with the needs of consumers and society. It’s worth taking a closer look how this is playing out. [Legal Mosaic blog, Mark Cohen]   Full Story

As Law Firms Stall, Who Will Overtake Them in the Innovation Race?

Posted: 2018-Mar-18

This month, a legal arm of one of the Big Four accounting firms hired a top executive from Axiom Global Inc. At the end of last year, that same business unit began selling automated contracts directly to clients. And in the future, the accounting firm wants to sign deals to take over the entire in-house legal function for clients. [ALM]   Full Story

Law Firms Get Low Marks On Innovation From In-House Attys

Posted: 2018-Mar-16

In the age of technology and artificial intelligence, a majority of United States corporate legal departments say they’ve seen no innovation from their law firms and legal service providers in the past year, the research firm Acritas said Thursday. The United Kingdom-based firm surveyed more than 2,000 senior in-house counsel and found that 69 percent cited a lack of innovation by law firms and legal service providers. The findings are part of the firm’s annual Sharplegal study. [Law360]   Full Story

Governance Risk Compliance

How Legal Departments Can Prepare For The Upcoming GDPR

Posted: 2018-Mar-15

Some multinational companies and their legal departments have been taking steps toward complying with the European Union’s upcoming data protection regime, while others have only just begun or aren’t even considering action before the regulation goes into effect in less than 75 days. Starting on May 25, the implementation of the General Data Protection Regulation will force organizations or firms in any country that offer products or services to EU residents, or that store and collect data on those individuals, to gain explicit consent to keep personal data, and allow consumers to have their details deleted, a reality that may be troubling to many in-house counsel. [Law360]   Full Story

Spend Management

Why Everyone Needs a Legal Spend Assessment: Actionable Insights Driven by Data Analysis

Posted: 2018-Mar-15

Y ou can't manage what you can't measure. So, how do we demonstrate the value that our legal department returns to the company through improved outside counsel management? This common question is posed frequently by legal operations professionals and there are often multiple answers. When Starbucks and Elevate considered how the legal operations team could effectively communicate the value of enhanced outside counsel management, we started by asking ourselves, “what data are available and how might we best leverage those data as the basis for decision making?” [ACC Docket]   Full Story

Blockchain For Lawyers – The Big Questions

Posted: 2018-Mar-13

What is a blockchain and why is it useful? I’ll start by stating that there is no single agreed definition of what a blockchain is. In fact, it’s very interesting to see regulators around the world incorporating their own definitions as they draft rules and legislation. In a globally connected world, having differing definitions across jurisdictions could lead to some interesting legal challenges in the future. [By Gary Nuttall, Managing Director of distributed ledger advisory firm, Distlytics, in Artificial Lawyer]   Full Story

Enterprise Legal Management

The Rise (and Fall?) of In-House Counsel

Posted: 2018-Mar-12

DXC Technology’s deal to outsource the bulk of its legal department to UnitedLex got us thinking. Is the buildup of in-house lawyers turning? Do companies no longer look at in-house lawyers as a way to save money on outside counsel but instead look at the legal department as a cost to be minimized through outsourcing? [ALM]   Full Story

Enterprise Legal Management

Corporate Law Departments, Expected To Be More Like Other Units, Face a Sea Change

Posted: 2018-Mar-12

Jonah Paransky of Wolters Kluwer’s ELM Solutions explains how law department will deliver value with operational rigor. His remarks have been edited for length and style. [In-House Ops]   Full Story

Contract Management

What Really Is Blockchain and Why Does It Matter to Lawyers?

Posted: 2018-Mar-06

Blockchain. It seems that in a blink of an eye the entire technology world is tilting on its axis with talk of distributed ledgers, cryptocurrencies, ICOs (initial coin offerings), and smart contracts. But what is blockchain, and why might it matter to the legal industry? [Guest Post in Artificial Lawyer by David Fisher, the founder of legal blockchain company, Integra Ledger, and a co-founder of the Global Legal Blockchain Consortium]   Full Story

Enterprise Legal Management

Collaborative Disruption? The GC Thought Leaders Experiment in 2018

Posted: 2018-Mar-05

A sneak peek at early findings from AdvanceLaw's GC Thought Leaders Experiment and the plan to work with law firm leaders in 2018 to identify what approaches work best to providing clients value. [ALM]   Full Story

Enterprise Legal Management

Why ACC Value Champs Depend on Legal Ops to Succeed

Posted: 2018-Mar-05

W hether leading innovative initiatives or implementing creative solutions to address pain points, legal operations executives are increasingly the key power players to transform corporate legal departments. The importance of operations took center stage when ACC Value Champions past and present gathered at the ACC Annual Meeting in Washington, DC this past fall to celebrate their many accomplishments and share some of their challenges of the past year. Avis Budget Group Inc. General Counsel Michael Tucker kicked off the discussion by gesturing to Vivek Hatti, director legal operations, at his side, introducing him as his “right-hand man” within the legal department. [ACC Docket]   Full Story

Governance Risk Compliance

Cyber Insecurity: The Need for Adaptable and Dynamic Processes for Security

Posted: 2018-Mar-02

Several years ago, cybersecurity was not even on the radar of most companies and their boards. Over the past several years after countless fiascos and crises impacting companies of every size and scope, cybersecurity has steadily risen as a priority and emerged as an integral aspect of a board of director’s duty of care and oversight to the company it oversees....To better understand what this means, we can look to industry standards, one of the best being the Cybersecurity Framework (CSF) of the National Institute of Standards and Technology (NIST). [ALM]   Full Story

Cryptocurrency & Blockchain: It’s Not Just A Biglaw Practice Area

Posted: 2018-Mar-02

Cryptocurrency and blockchain aren’t the exclusive province of Biglaw or boutique practices with Fintech or startup expertise. Instead, cryptocurrency issues are cropping up in traditional solo and small law consumer-oriented work. And many document management platforms traditionally used by solos and smalls are introducing block-chain based products. [ATL]   Full Story

Enterprise Legal Management

Outside Counsel Selection, Contracts & Outcome Analysis: Analytics’ Homes Beyond Discovery

Posted: 2018-Mar-01

Analytics has frequently been touted as among the next big technologies in legal technology, and a recent report indicates that the technology is taking hold. The Coalition of Technology Resources for Lawyers’ (CTRL) third annual Analytics Report, which took accounts from a survey of attorneys and legal department professionals, found that analytics is likely to “be considered indispensable” and “will be widespread” among the legal profession over the next 10 years,   Full Story

Spend Management

The Billable Hour: Can Lawyers Learn from Consultants?

Posted: 2018-Mar-01

Buyers of professional services and products are seeking more clarity, control and predictability in their relationship with providers. This pressure is present across all professional service sectors, opening the door for innovative firms to grab market share from those that are slow or resistant to change. In the legal sector, a prime example of the need to keep up with evolving client expectations is the billable hour.    Full Story

Spend Management

Best Practices in Developing Alternative Fee Arrangements

Posted: 2018-Feb-28

Increasingly corporate in-house legal departments are asking their law firm providers to embrace alternative fee arrangements (AFAs) in lieu of the traditional hourly billing model. The rationale for such change can be attributed to a variety of factors, including economic considerations to seeking a deeper level of engagement between law firms and clients to achieving greater predictability of anticipated legal fees to obtaining increased value for legal services. [Bloomberg]   Full Story

Spend Management

Barclays to law firms: no more panel reviews

Posted: 2018-Feb-28

Barclays is set to begin its last-ever conventional panel review, as it aims to move away from “resetting the clock every two years” with a new system that will see external advisers assessed on an ongoing basis.[LegalWeek]   Full Story

Governance Risk Compliance

GDPR Still a Top Concern, but Some Global Legal Departments Play the Waiting Game

Posted: 2018-Feb-28

The GDPR has caused no shortage of uncertainty, and some legal departments are playing it out by waiting it out, according to a new survey. [ALM]   Full Story

Contract Management

AI Is Besting Human Lawyers at Parsing Contracts. What Do Lawyers Think?

Posted: 2018-Feb-28

Legal tech companies have long preached that the machine learning tools they offer are accurate and efficient. But the lingering question has always been: Is the software as accurate as a human attorney? Now, the company LawGeex is aiming to settle any qualms attorneys might have about embracing AI with a study that concludes its algorithms not only more correctly identified key language in a set of contracts, but were exponentially faster than humans in doing so. [ALM]   Full Story

Contract Management

Making AI a Reality: The Promise of the AI Process

Posted: 2018-Feb-28

Intimidated by the task of sorting and organizing their pile of contractual data, many companies are tempted by the lure of software tools that purport to intake raw documents at one end, apply AI, and spit out organized contract documents at the other end, fully enriched with metadata. This is a fantastic promise that, at first, seems plausible. In fact, contract documents are just unstructured text in a user-created file. Identifying key terms in contract documents based on certain characteristics or surrounding terms that typically exist around target terms seems like a plebeian technical challenge. However, what comes in the way of this seemingly utopian approach is contract management itself. [ACC Docket]   Full Story

Contract Management

Blockchain + Frictionless Legal Contracting

Posted: 2018-Feb-28

In this piece, Wright and Roon, explain how OpenLaw has built its own contract negotiation and management tools that rely on blockchain technology. They also explain that ‘by leveraging blockchain technology, OpenLaw is eliminating the pain of entering into commercial transactions and streamlining contract execution’. [Artificial Lawyer blog]   Full Story

Spend Management

From 700 Law Firms to 7: Avis' Changed Approach to Legal Work Has 'Saved Millions'

Posted: 2018-Feb-28

Just a few years ago, Avis Budget Group Inc. had hired approximately 700 different law firms to do its legal work around the globe. By 2017, the international vehicle rental company cut that number drastically—down to only seven. According to Avis general counsel Michael Tucker, the number will stay right where it is for the foreseeable future. Spurred by a companywide zero-based budget revamp, Tucker and other members of the Avis in-house team have executed a redesign of the entire department to boost efficiency and save millions while maintaining strong relationships with outside counsel. [ALM]   Full Story

Enterprise Legal Management

Big Data, Big Business: Leveraging Analytics to Strengthen Your Legal Department

Posted: 2018-Feb-28

The purpose of this article is to challenge in-house counsel to explore unconventional ways to capture and analyze data to improve services to clients and enhance day-to-day decision making processes - in particular, as it relates to selection of outside counsel, handling of internal risk and litigation, and management of commercial agreements. A sample business case outlines the return on investment legal departments can anticipate, as well as solutions for maximizing data on a tight budget. [ACC Docket]   Full Story

Enterprise Legal Management

Applying Efficient Business Strategies to the Legal Department

Posted: 2018-Feb-28

Love it or hate it, we are all part of a relentless drive to make our businesses as lean as possible in order to help increase profits. The pressure is coming from inside and outside our organizations: from shareholders, boards of directors, and management teams. It accelerated dramatically in the wake of the financial crisis, as companies around the world cut back and climbed out of the deepest downturn since the Great Depression. [ACC Docket]   Full Story

Enterprise Legal Management

The Digital Transformation of Enterprise Legal Services Delivery

Posted: 2018-Feb-27

The “digital transformation” of legal services involves the application of technology-enabled efficiencies, process optimization and appropriate resource mix to the delivery of legal services to maximize client value, both in terms of costs and business impact.   Full Story

Enterprise Legal Management

WEBCAST: Benchmarking On Managing International Legal Operations - Findings and Next Steps (March 22 @12:30 ET)

Posted: 2018-Feb-26

In December, ACC hosted our first conversation among legal operations leaders in multinational companies for benchmarking on organizational structure and tactics to manage legal staff, processes and technology outside the HQ country. Initiated by Abbott, this benchmarking effort is an evolving process and one we would like to continue discussing via quarterly calls, starting with a presentation by Ravi Kiran Mamidanna of Abbott on the findings from the initial project.    Full Story

Sorry Clients: Higher Law Firm Billing Rates Really Do Pay Off

Posted: 2018-Feb-26

Law firms do better when they raise their published billing rates at a faster clip, even if those increases result in a widening gap between published and realized rates, according to a recent analysis by Citi Private Bank’s Law Firm Group. [ALM]   Full Story

WEBCAST: Legal Operations Maturity Model Toolkit & Webcast Series - eDiscovery & Litigation Management (March 22 @ 2pm (ET)

Posted: 2018-Feb-23

The ACC Maturity Model for the Operations of a Legal Department helps in-house counsel and business professionals evaluate and identify concrete steps enhance legal operations in any of 14 areas. As part of a webcast series, this month we will focus on eDiscovery & Litigation Support. A panel of seasoned legal operations professionals and a leading service provider, QuisLex, will provide tools to help you advance from the Early to Intermediate stage of maturity, explain how to put the tools to use, and offer real-life experience.    Full Story

More Than a 'Magical Automation Answer': Former Microsoft AGC on Her Move to LawGeex

Posted: 2018-Feb-21

Lucy Bassli wants the legal industry to understand that innovation doesn’t just happen with the click of a button. And she’s joining a contract review provider to get this message across. [ALM]   Full Story

Governance Risk Compliance

Virtual Roundtable - Protection Of Confidential Information & Trade Secrets Belonging To Other Parties - 6 March 12n EST

Posted: 2018-Feb-21

Let's identify best practices in a world-class protection program. This initiative is timely and prudent considering implications of the Federal Defend Trade Secrets Act enacted in 2016 (DTSA). We will discuss governance, types of confidential info, on-boarding, storage, protection, disposal, enabling technologies, auditing and training. Email LawDepartmentOps@acc.com or RSVP on Events page if you would like to participate on March 6, 11am-12:30 CST.    Full Story

Enterprise Legal Management

Making AI a Reality: Intelligence Isn’t Fabricated

Posted: 2018-Feb-19

T he term artificial Intelligence (AI) is often thrown around loosely, whether referring to technological applications that drive consumption choices or instill fear into the hearts of lawyers who dread being replaced by soulless machines. In the latter sense, it is a term that conjures up incredible efficiency; technologies so powerful that they will inevitably replace humans entirely. AI certainly represents a major leap forward in helping legal departments become more effective. That need is only growing as legal resources get increasingly squeezed while demands increase. Yet AI is often misunderstood. It is most effective when it is used to augment human input, not replace it. Moreover, AI can only work effectively when the data it is applied to work with is organized in a rational manner and processes are optimized. The contract management space is a good example of these points. [ACC Docket]   Full Story

The Institute for the Future of Law Practice

Posted: 2018-Feb-14

I am pleased to introduce readers to the Institute for the Future of Law Practice (IFLP), a new nonprofit collaboration between law schools, law firms, corporate legal departments, NewLaw service providers, and legal technology companies. Details of this new venture can be found online at www.futurelawpractice.org.[Bill Henderson blog]   Full Story

Enterprise Legal Management

Corporate Law Still Not Ready for AI, Survey Says

Posted: 2018-Feb-13

A survey by HBR Consulting highlights the ongoing difficulties legal departments have with finding a place for artificial intelligence in-house. [ALM]   Full Story

Enterprise Legal Management

Law Department Artificial Intelligence Survey Report

Posted: 2018-Feb-08

Conducted annually for the past five years, the HBR Law Department Survey Roundtables include a supplemental onsite survey that focuses on a key topic or trend of interest to law department leaders. In years past, onsite surveys have covered topics like legal operations issues, e- Discovery trends, information governance best practices and contract management challenges. This fall, the survey topic was artificial intelligence (AI)....As law departments face unprecedented pressures to operate as an effective business function, common optimization themes, such as proper resource allocation and exploring innovative technology as a force- multiplier, have emerged. With AI, the ability to analyze, benchmark and predict far surpasses any traditional methods of metrics and reporting.   Full Story

Enterprise Legal Management

A Third of CLOs Fired Outside Counsel in 2017, and That Number's Set to Rise

Posted: 2018-Feb-08

A survey from the Association of Corporate Counsel also forecast a growth in legal budgets and a growth in the number of legal department operations professionals. [ALM]   Full Story

What I'm Learning About AI and the Law From #Legalweek18

Posted: 2018-Feb-01

It's the defining buzzword of this year's conference, but the legal profession is still parsing what it means and how it will affect what lawyers do. Here are three takeaways. [ALM]   Full Story

The end of the beginning

Posted: 2018-Feb-01

According to the Thomson Reuters 2017 Alternative Legal Service Study, alternative legal services provision (“non-law-firms,” basically) is an $8.4 billion industry worldwide — and that figure doesn’t include companies that make legal technology to carry out legal tasks, which is probably at least another couple billion and change. So we’re talking about a sector that has generated many tens of billions of dollars over the last couple of decades, at least 1% of global legal spend annually, from a standing start the year Titanic was released.   Full Story

DMS Co. NetDocuments Ventures into Blockchain World

Posted: 2018-Feb-01

US-based DMS company NetDocuments has just announced that it has completed a ‘proof of concept’ (POC) of an integration of its cloud platform with a blockchain system. The company said this POC enables ‘firms to validate document existence, details, status, and metadata via a verified and distributed digital ledger’. It’s not clear yet which specific blockchain system they used. [artificial Lawyer]   Full Story

Why Diverse Legal Teams Perform Better

Posted: 2018-Feb-01

A recent study found that mixed-gender legal teams perform better for clients than those made up of only one gender, a result some say likely stems from the diversity of thought needed to deliver top-notch legal results. [Law360]   Full Story

Legal AI Roundup: Feat. iManage/RAVN, Axiom, ROSS vs CaseText

Posted: 2018-Feb-01

Monday was heavy with big news stories about legal AI applications. Tuesday also saw some announcements, which Artificial Lawyer has briefly outlined below. First up, iManage/RAVN. [Artificial Lawyer]   Full Story

Blockchain: Building Trust In Transactions

Posted: 2018-Feb-01

Immutability is one of the unique properties about blockchain technology. How can it positively impact the practice of law? [ATL]   Full Story

ACC Legal Ops Observer - January Issue - Legal Ops as Value Champions, Maturity Model Toolkit, Roundup of Activities

Posted: 2018-Jan-25

Read about how your legal ops peers are driving initiatives garnering top accolades, check out the ACC Legal Ops Maturity Model Toolkit & Webinar Series and get looped in on happening around the ACC Legal Ops community.    Full Story

Contract Management

WEBCAST: Legal Operations Maturity Model Toolkit & Webcast Series - Contract Management (February 22 @ 2pm (ET)

Posted: 2018-Jan-25

ACC Legal Operations recently published the Maturity Model for the Operations of a Legal Department to help in-house counsel and business professionals evaluate and identify concrete steps enhance legal operations in any of 14 areas. As part of a webcast series, this month we will focus on Contract Management. A panel of seasoned legal operations professionals and a leading service provider, Integreon, will provide tools to help you advance from the Early to Intermediate stage of maturity, explain how to put the tools to use, and offer real-life experience. Legal department leaders are encouraged to use it as a tool to benchmark maturity in any given area(s), bearing in mind that priorities and opportunities will vary based on department size, staffing, and budgets.    Full Story

Enterprise Legal Management

Innovating with Legal Technology: Advice from Vendor CEOs

Posted: 2018-Jan-25

W ith burgeoning new legal technologies, and continuing pressure to reduce legal costs, corporate legal executives have both the opportunity and the challenge to select among innovative vendors to keep their department up to speed — but need to decide which services and how. In my role as associate vice president of legal management services of ACC, I convene legal department executives to engage in collaborative analysis of the full range of management challenges. Lately, I’ve noticed that companies are shifting from neutral into gear, sometimes full throttle, on leveraging technology to improve legal operations. {ACC Docket]   Full Story

AdamSmithEsq.com: Reflections on the 2018 Report on the State of the Legal Market

Posted: 2018-Jan-25

In reading this year’s latest 2018 Report on the State of the Legal Market produced by Thomson Reuters Peer Monitor and the Georgetown Law Center for the Study of the Legal Profession — always a trenchant and engaging contribution to the turn-of-the-calendar retrospectives — we were struck by the chorus of familiar phrases describing law firms’ reactions to the post-Great Recession market landscape, which is increasingly unforgiving, abrupt, volatile, hyper-competitive and flat out perilous. [LEI]   Full Story

Enterprise Legal Management

How To Set Up A Legal Ops Function

Posted: 2018-Jan-24

A legal operations function is a significant behavioral change for a law department, and although there isn't a required rubric to follow when establishing one, getting buy-in from executives and the general counsel is crucial from the start. Otherwise, experts say, the head of the operation won't gain the level of authority and support needed to make significant decisions and ultimately drive change. "Moving into an ops mindset requires you to decide that you're going to stop thinking like lawyers in how you assess how the work should be done and start thinking like business people," Susan Hackett, a law department operations consultant, told Law360. "The behavior change won't happen unless there's that kind of pitchfork behind you and inspirational leader in front of you, and it's got to be the general counsel in both cases." [Law360]    Full Story

Enterprise Legal Management

Lead and Sustain Change by Demonstrating Performance: 8 Tips

Posted: 2018-Jan-23

This third of my three-part series gives leaders practical tips to demonstrate performance as you lead lasting productive change. Parts 1 focused on Communications, part 2 on Strategy. In setting your strategy and communicating it clearly, you gain the support not only of your team but also of the stakeholders that approve and fund your efforts. Once you get started, it’s critical to let people know how it’s going. Tip 1: Sit in on a progress update for one of your businesses in transformation. Focus on how the story is told and progress shared. [ALM Corporate Counsel]   Full Story

2018 Report on the State of the Legal Market: Transformation of Legal Services Market is Accelerating — Are Law Firms Ready?

Posted: 2018-Jan-23

“The market for law firm services is being transformed — by clients, by law firms that ‘get it,’ and by alternative service providers — and that pace of change in this transformative process is accelerating.” This statement sets the premise found in the 2018 Report on the State of the Legal Market just issued by The Center for the Study of the Legal Profession at Georgetown University Law Center and Thomson Reuters Legal Executive Institute. But the report suggests that few law firms may be ready for the change.   Full Story

What Makes a Law Firm Innovative? For GCs, It’s About Size

Posted: 2018-Jan-23

The “Global Trends in Hiring Outside Counsel” report found that legal departments regard small law firms as more innovative than their larger counterparts, and are more satisfied with their service. [ALM]   Full Story

Spend Management

Skin in the Game – How to Reach Appropriate Fee Agreements

Posted: 2018-Jan-23

No one enjoys being taken for a ride, with the possible exceptions of playing with our children or one from our transportation provider of choice. That said, it’s no surprise corporate counsel faced with the demand to reduce spend need to understand how to properly manage their 2018 legal service providers in terms of cost predictability, service quality incentivization, and performance transparency. Tax law changes notwithstanding, corporate counsel waiting for a corporate blank check on spend may be holding their breath for some time. [ALM]   Full Story

Governance Risk Compliance

It’s a Discovery Exercise: Rethinking Subject Access Requests Under the GDPR

Posted: 2018-Jan-23

From early case assessment to legal hold notifications, there are numerous aspects of the e-discovery toolkit which can be repackaged and repurposed for compliance to the EU’s General Data Protection Regulation (GDPR). However, answering the subject access requests (SAR) that stem from Article 15 of the GDPR may be the requirement best approached by applying a bit of e-discovery problem solving and best practices. Rethinking the SAR as essentially an e-discovery exercise can reduce GDPR headaches, streamline SAR response protocols, and save time and money. [ALM]   Full Story

3 Risks Every Lawyer Should Know About Blockchain Technology

Posted: 2018-Jan-22

By know, most of you have probably heard about blockchain technology. At its essence, it is a distributed ledger technology (“DLT”) that leverages a decentralized computer system to create secure, verifiable and permanent records of transactions. Each block contains data not only about the transaction, but other data that “links” it to the previous block in the chain. Think of a log of transactions (blocks) linked together (chain) in an encrypted ledger without a centralized administrator, replicated and authenticated across a computer network and synchronized so that they all reflect the information as it is updated. [ATL]   Full Story

Enterprise Legal Management

Deloitte Legal is entering the Global Market with Legal Management Consulting

Posted: 2018-Jan-22

Deloitte Legal today announced the launch of Legal Management Consulting (LMC), a global multidisciplinary offering designed to help General Counsel and their in-house legal department teams navigate rapid legal industry transformation. [LBW]   Full Story

Spend Management

2018 In-House Salary Guide - Robert Half Legal

Posted: 2018-Jan-16

Robert Half Legal has released its latest report which contains data on projected inhouse counsel salaries for 2018. The report uses percentage tiers this year as a way to present in-house counsel salary data. For example, a number in the 25th percentile might be for a candidate who has “less experience than usual”, “[whose] skills require development and “[whose] role may be in an industry with low competition for talent or in a smaller, less complex organization or department”. In contrast, a number in the 95th percentile might be for a candidate who has “significant, highly relevant experience”, “high level of expertise, including specialized certifications”, and “[whose] role may be highly complex and more strategic in nature than usual; may be in a highly competitive industry for talent”.   Full Story

Governance Risk Compliance

Four Lessons Companies Can (and Should) Learn From 2017’s Data Breaches

Posted: 2018-Jan-16

Cybersecurity took center stage this year following a slew of cyber breaches on major companies, including those in highly regulated industries. As the likelihood of cyberattacks increases, attorneys and counsel are likely to see more, not less, of this problem in the next year. “It is clear that not only are cyberattacks of the utmost importance to the success and reputation of companies, but also that boards and management are now reliant on the legal industry to help their organizations manage and respond to cyber threats,” wrote ALM Intelligence senior analyst Daniella Isaacson earlier this month. [ALM Legaltech News]   Full Story

In 2018, What Are Top IP Concerns for In-House Counsel?

Posted: 2018-Jan-16

With at least one landscape-shifting case to watch, budgets to keep in mind and IP protection still a high priority, 2018 promises to be a busy year for in-house counsel and IP. As for what IP issues will be top of mind for legal departments in the new year, it seems to be all of the above and then some. [ALM]   Full Story

Artificially Intelligent Blockchain of Things: Examining Legal Tech’s Biggest Buzzwords

Posted: 2018-Jan-16

Legal technology has no shortage of buzzwords—think of “TAR” and many others. The latest slew to take the industry by storm were the topic conversation in a Dec. 5 panel at ALM’s CyberSecure event in New York. Titled “What You Need to Know about IoT, AI and the Blockchain: Buzz Words Demystified,” panelists discussed how these technologies are changing legal and other industries, as well as the implications of their increasing use. [ALM]   Full Story

Governance Risk Compliance

GDPR: Practical guide on privacy within companies

Posted: 2018-Jan-16

Marga Caproni (Counsel) and Stéphanie De Smedt (Sr Associate), both team leaders of the Loyens & Loeff Benelux-wide Privacy & Data Protection Team in Belgium, have published the practical guide ‘Privacy within companies’ with Kluwer. With the entry into force of the General Data Processing Regulation or GDPR, privacy and data protection can no longer be ignored from the day-to-day activities of both large and small companies in any sector. However, privacy and data protection are so much more than the GDPR alone (think of camera surveillance, privacy in an HR context, security of data, etc.). Many practical and pressing questions already existed before the GDPR and are not necessarily resolved by it. In their practice as lawyers in a business office Marga and Stéphanie are confronted with these questions on a daily basis. With this book they want to offer companies an answer that goes beyond the law, and with which they can get to work as practical as possible. [Briefing via The Lawyer requires registration]    Full Story

Governance Risk Compliance

The Top Cybersecurity Concerns for In-House Counsel in 2018

Posted: 2018-Jan-16

Last year brought with it a number of high-profile breaches that garnered attention not just because of the number of consumers impacted or the type of information taken, but also because of the missteps that followed certain cybersecurity incidents. In addition to public perception issues, companies also face changing regulations around data security and litigation that may shift the way cybersecurity suits are handled. With in-house counsel shouldering more responsibility when it comes to breaches, and even taking the fall in some cases, one certainty is that cybersecurity will be top of mind for companies and their in-house counsel in 2018. [ALM]   Full Story

Start-up NKOR Uses Blockchain to Revolutionise IP Ownership

Posted: 2018-Jan-16

Ever put something you’ve created on your own site, or social media, such as YouTube, and then find someone else has taken it, or part of it, for their own, perhaps even gaining revenue from this? For professional artists, writers, designers, musicians, photographers as well as product designers, this can be a real threat to their business. But, as IP-tech start-up, NKOR, says, it can be very hard to do anything about loss of digital data rights. Sites such as YouTube have so much content and so many users it can seem almost impossible for an IP owner to prove they created the ‘OC’, or original content, or prove who copied what and when. To solve the problem, NKOR is seeking to use the Ethereum blockchain and unique identifiers to allow IP owners to prove ownership. They call this ‘anchoring’. [Artificial Lawyer]   Full Story

Tension in the Ecosystem: Will the practice of law ever be the same?

Posted: 2018-Jan-15

There is an undisputable tension in the legal ecosystem. How do you explain it? Is it a natural tension that flares up every other decade? Is this the last industry to finally embrace technology? Is it a perfectly normal cycle that occurs from a macroeconomic perspective when innovation forces change? Or a combination of them all? There is obvious change evident in the pace of legal technology advancements, but that is only one part of the broader ecosystem. Here’s where that evolution is happening. [Lucy Bassli of Microsoft in LBM In-House Ops]   Full Story

How AI is Enabling Law Firms to Adapt to Value-Based Pricing

Posted: 2018-Jan-15

Artificial intelligence allows for the legal industry to adapt to an increasingly competitive marketplace in ways that benefit both law firms and corporate legal departments. [ALM]   Full Story

Insurers Face Monumental Cybersecurity Challenges: Hackers enticed by troves of highly sensitive personal info

Posted: 2018-Jan-15

Alice Kane, senior counsel at Clifford Chance in New York, advises property and casualty, life, and health insurance clients. She sat down with our editors to discuss cybersecurity in the insurance and financial services industry, including the NYDFS Cybersecurity Requirements for Financial Services Companies regulation, which went into effect on March 1 of this year, and the NAIC Insurance Data Security Model Law. She talks about how to develop the right approach to cybersecurity and what steps companies can take to ensure compliance with the new laws and regulations. Her remarks have been edited for length and style. [MCc In-House Ops]   Full Story

Ten Things: Early Case Assessments – What In-House Lawyers Need To Know

Posted: 2018-Jan-15

I am a little saddened to see that in many eyes, Early Case Assessment has become an exercise in e-Discovery. There’s nothing wrong with that other than I think it makes the scope of an ECA much too narrow. Some e-Discovery review should be part of the assessment but it is not the focus. I think of ECA a bit more “old school” in scope and something that’s going to take a lot of elbow grease, detective work, and creative thinking – just what lawyers do best. This edition of “Ten Things” discusses what you need to do to put together a top-notch Early Case Assessment. [Sterling Miller, GC of Marketo]   Full Story

Blockchain: The Unchangeable Game Changer; When applied to the right use cases, this technology holds a lot of promise for the practice of law.

Posted: 2018-Jan-15

As we usher in 2018, you’ve no doubt heard an incredible amount about blockchain. Blockchain has been pitched as the end of lawyers (at least in certain scenarios), a solution to any security problem, and I’m sure, in certain circles, as the cure for cancer...To continue that conversation, I think it’s helpful to delve into exactly what blockchain is (and what it is not). Blockchain is the technology that makes Bitcoin work. Bitcoin in turn is a mechanism for making digital cash payments between people that essentially don’t know or don’t trust each other. Blockchain was specifically developed to build the level of trust required for the Bitcoin currency to work.   Full Story

Have People Figured Out eDiscovery Yet? Because 2017 Suggests They Haven’t

Posted: 2018-Jan-15

A list of the top 10 eDiscovery cases of 2017 reveals some parties have a long way to go in understanding their obligations. {Above the Law]   Full Story

Enterprise Legal Management

How Outside Companies Are Taking Over In-House Legal

Posted: 2018-Jan-12

A major technology company recently inked a deal that places the reins of its entire in-house legal department largely in the hands of an alternative legal services provider, an arrangement many say may be the wave of the future. When DXC Technology was formed in April 2017 through the merger of Computer Sciences Corp. and the enterprise services business of Hewlett-Packard Enterprise, it picked law service provider UnitedLex to help shape and operate its corporate legal department. . The idea that an outside provider would take over a portion of a corporation’s in-house legal function isn’t new, but to do it in such a comprehensive way is, said Amar Sarwal, senior vice president of advocacy and legal services at the Association of Corporate Counsel. [Law360]   Full Story

Me Being Wrong (More BS)

Posted: 2018-Jan-09

The Sirens' call of confirmation bias is a constant source of danger in my world. I'm not immune to bullshit, especially my own. In trying to maintain perspective, I vacillate between rank cynicism and unbridled optimism. The optimism almost always wins. I need no convincing that the legal ecosystem is evolving. I've bet my legal career that being an agent of change will keep me gainfully employed. [Casey Flaherty in 3 Geeks & a Law Blog on the pace of evolution of "New Law"]    Full Story

Contract Management

Smart Contract Group Accord Project In Landmark Global ID Standards Deal

Posted: 2018-Jan-09

Smart contract consortium, the Accord Project, which includes a number of leading law firms, has partnered with global online identity organisation, the Open Identity Exchange (OIX), to create standards for self-executing contracts. [Artificial Lawyer]   Full Story

AI is Transforming Corporate Law Departments: Technology coupled with specialized professional skills drive quality and consistency

Posted: 2018-Jan-09

Interview with Andrew Shimek, President and COO of Neota Logic [MCC]   Full Story

Enterprise Legal Management

Three Pitfalls to Enterprise Risk Management in 2018

Posted: 2018-Jan-09

From meeting new cyber regulations to managing new types of personal data, it’s all hands on deck for enterprise risk management programs. [ALM]   Full Story

Spend Management

Five Cost Saving Measures for E-Discovery

Posted: 2018-Jan-09

No one wants to pay more for anything than they have to, especially e-discovery. Here are some cost saving tips to consider. [ALM]   Full Story

Enterprise Legal Management

4 Reasons To Hire Out Your Legal Ops

Posted: 2018-Jan-04

Hiring a legal operations professional to optimize services and boost efficiency in a law department can shift and distribute certain tasks away from general counsels and other lawyers, who increasingly are under pressure to deliver more with fewer resources and spend less each year. [Law360]   Full Story

Spend Management

Five Questions Every Client Should Ask Before Accepting an AFA

Posted: 2018-Jan-02

In-house attorneys routinely receive, review and compare Alternative Fee Arrangement (AFA) proposals and nearly all law firms regularly submit them, but the parties often do not follow a disciplined approach in developing a realistic budget. In this series of articles, we provide guidance to ensure that AFA proposals are meaningful and realistic to both the client and outside counsel. [LegalBizDev blog]   Full Story

Enterprise Legal Management

The 'Next Generation of Legal Services': A Q&A With UnitedLex’s New Legal Business Solutions VP

Posted: 2018-Jan-02

Peter Krakaur joins UnitedLex with experience in both major law firms and corporate legal operations. The new legal department, he says, needs data scientists and others that can drive overall company value. [ALM]   Full Story

Enterprise Legal Management

“The Lawyer Theory of Value” by Casey Flaherty

Posted: 2017-Dec-29

In a recent post at 3 Geeks and a Law Blog, Casey Flaherty puts his finger on a big problem. The opening paragraphs are too funny not to quote in their entirety:...Casey’s post contains a level of humility and candor that is rare among people, let alone lawyers. Here is my own paraphrase of Casey’s thesis: “After 10+ years of relevant work experience and countless hours of reflection, I’ve concluded that successful innovation among lawyers is less complicated but more difficult than I thought.” {Bill Henderson blog]   Full Story

5 Events That Rocked The Legal Industry In 2017

Posted: 2017-Dec-29

From increasing stratification among law firms to the growing threat of cyberattacks, here are some of the major events that shaped the legal industry in 2017. [Law360]   Full Story

Law’s Emerging Global Community and What It Means

Posted: 2017-Dec-29

There is an emerging global legal community that is reshaping the culture, face, contours, composition participants, skillsets, and priorities of the legal industry. It is forging a culture that is transparent, collaborative, diverse, cross-border, data-driven, problem solving, tech and process centric, diverse, inter-disciplinary, merit-centric, flat, pedigree-agnostic, and innovative. It will ultimately replace the incumbent culture that is parochial, fragmented, labor-intensive, lawyer-centric, risk and change averse, and designed, regulated, and dominated by lawyers for their own benefit. Why is this change occurring, what are its manifestations, and how is it impacting the global legal industry? [Mark Cohen blog]   Full Story

What’s Next for the Law and Blockchain in 2018

Posted: 2017-Dec-29

Experts reveal six ways the legal industry’s interaction with blockchain technology and the cryptocurrency industry could change moving forward. [ALM]   Full Story

Law Firms Are Finally Making Moves to Standardize and Streamline Billing Processes

Posted: 2017-Dec-29

For years, law firms have experienced pushback from clients on their billing processes. And while firms are working to redefine the billable hour and implement new solutions like e-billing technology and data analytics platforms, there’s still a lot of work to be done. To gain better insight into law firms’ billing practices and the steps they’re taking to improve them, HBR Consulting surveyed 25 top law firms and found that clients are becoming more dependent on performance metrics. [ALM]   Full Story

Enterprise Legal Management

Ten Things: Making Legal The Department Of Yes

Posted: 2017-Dec-28

As in-house lawyers, we have two goals: value creation (“Yes”) and limiting value destruction (“No”). The hard part is balancing these two goals, especially when it comes to things the business really wants to do or contracts they want to sign. A good friend of mine once told me that the hardest negotiation you will have as an in-house lawyer is usually internal. Over time, however, I have developed some guidelines that help me get to “Yes” far more than I get to “No.” This edition of “Ten Things” will share my list of things you can do to make Legal the Department of Yes. [Sterling Miller blog]   Full Story

Enterprise Legal Management

Regulatory Uncertainty, Tight Resources Pose Operational Challenges for In-House Leaders

Posted: 2017-Dec-28

When change is the norm and business is operating on a global scale, everything can seem like a priority. The results of ALM Intelligence and Morrison & Foerster's GC Up-at-Night survey provide insight into how in-house leaders are coping.    Full Story

Governance Risk Compliance

5 Smart Steps to Prepare for GDPR Data Subject Rights

Posted: 2017-Dec-22

Many corporations around the globe are preparing for May 2018, when Europe’s General Data Protection Regulation (GDPR) enforcement kicks in. The regulation encompasses a wide range of nuanced privacy requirements that can be challenging to operationalize. In particular, requirements around the rights of European data subjects—which include the right to be forgotten and rights to access, rectification and objection to processing—will be some of the most difficult to address. [ALM]   Full Story

Legal Technology In 2017: Trends And Implications (Expert Analysis)

Posted: 2017-Dec-21

The past year has seemed to be a year of critical mass for legal tech, and a transformative year for the legal industry as a whole. On the legal tech side, there now appears to be “enough companies, money and incumbent attention to start showing more impact,” as observed by Dan Jansen (then CEO of NextLaw Labs). Technology and artificial intelligence (AI) are definitely gaining momentum in the legal profession. Over the past year, changes within the legal sector have accelerated as established, traditional players of the industry, large law firms, regulators and government institutions, have increasingly begun contributing to changing the industry. [Law360]   Full Story

The Legal AI Year in Review + 2018 Predictions

Posted: 2017-Dec-21

Artificial Lawyer asked an array of experts to name what was the biggest development for legal AI and the New Wave of legal technology this year, and what they expected to see happen in 2018. They were invited to respond with text or images to illustrate their views, and if they were up for it, a haiku or longer poem. Naturally, we couldn’t fit everyone in – the legal tech world is just so massive now – but hopefully you’ll find this collective wisdom both inspiring and thought-provoking – and fun – I know Artificial Lawyer did. Please enjoy!   Full Story

Law Departments and the Foundation of Law Firm Marketing Bullshit

Posted: 2017-Dec-21

There are few discernible differences between the modal in-house lawyer and the modal law-firm lawyer. They are the same people. Ultimately, they value the same thing: lawyering. The lawyer theory of value states that the key to value is having smart lawyers. Lawyer time is the primary resource and the primary unit of measure even in law departments that have no compensable time sheets. {Casey Flaherty in 3 Gooks blog]   Full Story

2017: The Year Legal Tech Grew Up

Posted: 2017-Dec-21

From AI and automation to analytics and law firm M&As, Casetext CEO Jake Heller wraps up the year’s most important legal tech trends. [ALM]   Full Story

Governance Risk Compliance

Same Threats, New Opportunities: The Current State of Corporate Cybersecurity

Posted: 2017-Dec-21

After a year of high profile data breaches, in-house counsel are bracing for another year of cybersecurity frustrations and scrutiny. [ALM]   Full Story

Contract Management

Smart Contracts Are Still Way Too Dumb

Posted: 2017-Dec-15

Smart contracts were supposed to revolutionize finance. So far, however, they have proven adept mainly at helping people lose their money. The digital contracts make use of blockchain technology to get around trusted intermediaries like banks. Let's say you want to send your landlord $2,000 every month. You can go to your bank, set up a recurring payment and rely on the inherently flawed humans at the bank to follow through. Or you can publish a bit of software on the internet that instructs a global network of computers to make the transfer automatically, according to whatever conditions you stipulate. In principle, you can do the same with all kinds of agreements, from insurance to derivatives. [Bloomberg View]   Full Story

Governance Risk Compliance

The State of Cybersecurity in the Legal Industry: Are Things Improving?

Posted: 2017-Dec-15

ALM Intelligence’s third annual cybersecurity study of law firms and law departments has found that law firms and law departments are increasingly being tasked by C-Suite and management to take the lead on cybersecurity. Yet, both law firms and law departments continue to struggle with their preparation and response to the cyber threat.    Full Story

Enterprise Legal Management

There's No Shortcut to Legal Operations Maturity

Posted: 2017-Dec-13

Measuring maturity is all the rage in legal operations. ACC Legal Operations recently released its “Maturity Model for the Operations of a Legal Department,” which takes a crack at defining the elements of early stage, intermediate and advanced levels of maturity for a variety of different law department activities. [ALM]   Full Story

Push Research: How AI Is Fundamentally Changing The Way We Research The Law

Posted: 2017-Dec-12

Twenty years ago, two Stanford graduate students worked on an idea that would become the underpinnings for one of the most important innovations — and one of the most successful companies — of the past century. The idea, “PageRank,” is that you can determine how important a web page is based on which other pages linked to it. This simple insight developed into Google, still today’s best way of finding websites. [ATL]   Full Story

A Kick In The Assets: The Big Deal About Big Data & IP

Posted: 2017-Dec-12

When it comes to companies and their data, bigger really can be better. With the expansion of the internet, e-commerce has allowed companies to acquire more information not only from website visitors and their preferences (through the use of “cookies”), but from actual registered users purchasing their products and services. [ATL]   Full Story

Governance Risk Compliance

4 Tips For Conducting Effective Workplace Investigations

Posted: 2017-Dec-12

With workplace harassment scandals all over the headlines and workers gearing up for the holiday season, experts say employers should be mindful that the quality of their internal investigations may make the difference between resolving complaints in-house and getting bogged down in public legal battles. A good investigation can soothe tense offices and be a shield in the event of a suit, revealing the truth in a complicated web of conflicting accounts. A poor investigation can just make things worse, hurting worker morale and exposing employers to litigation. [Law360]   Full Story

Spend Management

The 25 Law Firms Clients Say Provide The Most Value

Posted: 2017-Dec-12

A select few law firms stand out in the minds of clients as providing the most value for the dollar, according to a report released Monday, a feat that requires the firms to not only deliver quality legal services to clients but also contribute to their business success. The art of providing value to clients demands that law firms surpass the minimum expectation of offering up exceptional legal advice delivered on time and within budget and requires them also to offer a clear business advantage to clients, according to the BTI Consulting Group’s 2018 Client Service A-Team report. [Law360]   Full Story

Legal Departments Set a New Standard: Diversity & Inclusion in the Legal Industry

Posted: 2017-Dec-12

The legal industry has a diversity problem. In our 2nd annual Diversity and Inclusion Report, Big Law Business reviews the current state of diversity and inclusion in Big Law. Our reporting throughout 2017 has shown that the industry may be at a turning point, but that there is much progress to be made in order to make the legal profession an equitable and welcoming place for all lawyers regardless of their gender, race, ethnicity, sexual orientation, or disability status. [Bloomberg]   Full Story

And The Legal Technology Word Of The Year Is …

Posted: 2017-Dec-12

A year ago, no one in the legal profession was talking about this. It was a word few lawyers knew. Now, it's taking the legal profession by storm. [Bob Abrogi in ATL]   Full Story

Governance Risk Compliance

Information Governance Insights: Data Map Now to Ease GDPR Compliance

Posted: 2017-Dec-12

When viewed along with all of the other changes, it is clear that the GDPR creates a fundamental shift away from simple protection and transparency toward a need to actively manage and control data. This increased accountability for data practices means that most companies will need to make a number of operational changes to meet the new requirements. [MCC]   Full Story

The Core of Correlation

Posted: 2017-Dec-10

Managers of law departments (and of law firms) often believe that there is an identifiable connection between one set of numbers and another. Perhaps they sense that the size of the plaintiff’s law firm has some bearing on the cost of defending a lawsuit; they feel the number of patents applied for rises and falls with their company’s R&D investment; or they’ve noticed that client satisfaction scores relate to keeping close to budget. Fortunately, those types of subjective impressions of managers can be tested and quantified. {MCC]   Full Story

What’s A Lawyer Worth?

Posted: 2017-Dec-10

What’s a lawyer worth?’ is a serious question that could also launch a stand-up routine. In a free market economy, compensation is generally linked to the value of the service; supply and demand; complexity/specialization; and urgency/available resources. Law has operated as a guild– not a competitive market—until recently. And that is the seminal reason why lawyers are so expensive. [Legal Mosaic]   Full Story

Enterprise Legal Management

Lead and Sustain Change With a Strategy: 8 Tips

Posted: 2017-Dec-08

The second of my three-part series on practical tips to manage change in your legal function takes on the topic of strategy. When your operations and in-house lawyers span countries and cultures, a strategy is even more important. It’s difficult for an in-house lawyer in Shanghai to stay on course with change when she’s not sure what the course is. Regardless of global reach, it’s impossible to demonstrate your progress to the C-suite if they don’t know where you’re trying to go or why. {Leigh Dance in LMA]   Full Story

Artificially Intelligent Blockchain of Things: Examining Legal Tech’s Biggest Buzzwords

Posted: 2017-Dec-08

Legal technology has no shortage of buzzwords—think of “TAR” and many others. The latest slew to take the industry by storm were the topic conversation in a Dec. 5 panel at ALM’s CyberSecure event in New York. Titled “What You Need to Know about IoT, AI and the Blockchain: Buzz Words Demystified,” panelists discussed how these technologies are changing legal and other industries, as well as the implications of their increasing use.   Full Story

Governance Risk Compliance

3 Things to Consider in Vendor Risk Management

Posted: 2017-Dec-07

A cyberSecure panel offers inside knowledge on what keeps vendor risk managers up at night, and what organizations should be looking out for when bringing on third-party companies.   Full Story

Enterprise Legal Management

Findings From the 10th Annual Law Department Operations Survey

Posted: 2017-Dec-06

For 10 years now, Blickstein Group in cooperation with Consilio has surveyed hundreds of law departments solely on the operations function to provide benchmarks that are useful to all law departments. The written survey report is available now. Please click here to download a free copy.   Full Story

Governance Risk Compliance

Blockchain Promises Broad Solutions: Development and adaptation of the technology to new industries are speeding ahead

Posted: 2017-Dec-06

In recent months we’ve witnessed an explosion of legal and regulatory developments involving blockchain and distributed ledger technology...Given that the virtual currency bitcoin represented blockchain’s first use, it is not surprising that federal financial regulatory agencies were the first to encounter the technology in the markets they regulate. Blockchain’s strengths include transparency, cryptographically enabled security, resiliency, immutability, auditability and near-instantaneous transfers. When coupled with smart contracts, blockchain enables both trade execution and recordation to take place almost instantly, making it naturally suited to payments, clearing and settlement functions. [MCC]   Full Story

Backstory: The “Yelpification” of Law

Posted: 2017-Dec-06

You have to hand it to Firoz Dattu. The former Paul Weiss lawyer and founder of AdvanceLaw sure knows how to whip up a crowd. Earlier this year, with no small amount of media fanfare, Dattu unleashed something he calls the GC Thought Leaders Experiment. Haven’t heard of Firoz, or AdvanceLaw, or the Thought Leaders Experiment? No worries. Dattu trots out a nifty marital metaphor to describe the project. [MCC]   Full Story

The World’s Largest Legal Hackathon, And You’re Invited

Posted: 2017-Dec-06

The world’s largest ever legal hackathon will take place next February and bring together as many as 10,000 lawyers, law students, tech companies and many others from around the planet’s legal ecosystem. The multiple teams will all have one aim: to build something great using legal technology. The project, which has its first round February 23-25, 2018, will take place simultaneously in multiple countries and cities all over the world in what the organisers of the first annual Global Legal Hackathon (GLH) hope ‘will bring together stakeholders in the legal technology industry in an intense 51-hour sprint of legal tech education, creativity, and invention’. [Artificial Lawyer]   Full Story

New CounselLink Feature Brings Intake Requests Into The Matter Management Fold

Posted: 2017-Dec-06

Although corporate legal departments are known within the legal community as leaders and drivers of technology and innovation, that reputation doesn’t carry so well into the business sector. After all, in many instances, connecting a matter to the legal department is still a fairly low-tech process. [ALM]   Full Story

Enterprise Legal Management

Need Support for Legal Tech Project? Bridge Cost, Risk and Efficiency

Posted: 2017-Dec-06

Implementing legal technology within corporate legal departments takes more than just IT resources and a whole lot of time. For any project to get off the ground, it needs support from the C-suite and managers of an organization. [ALM]   Full Story

Enterprise Legal Management

Last Call for Nominations due Jan 31st - 2018 ACC Value Champions

Posted: 2017-Dec-06

Every year, ACC celebrates value leadership from law departments of all sizes, from all around the world. If you reduced spending, improved predictability, or achieved better outcomes, we want your nomination. Celebrate your team's accomplishments and share your management tactics so that others can follow your lead and drive value for clients. Nominations are are due by January 31, 2018.    Full Story

The Legal AI ‘Barbarians’ Have Already Taken the Gates

Posted: 2017-Dec-01

This week legal AI company, Kira Systems, announced that it is being used by White Shoe, New York law firm, Davis Polk & Wardwell for transactional doc review. A day earlier, another global M&A powerhouse, Latham & Watkins, also told the world they were using AI for doc review, also in this case, Kira. But, this isn’t a Kira alone story. Far from it. [Artificial Lawyer]   Full Story

Spend Management

3 Ways To Drive Clients Out The Door

Posted: 2017-Dec-01

Certain behaviors get under the skin of in-house counsel and can make them never want to work with a law firm again. In a legal industry where demand is largely flat, where corporations are bringing more work in-house, and where competition from alternative legal service providers and accounting firms is eating away at law firm revenue, keeping clients happy is vital to success. And yet, many law firm partners slip up and fall into the same old patterns — like failing to properly communicate, resisting innovation and working inefficiently — that irritate in-house counsel and make them think twice about hiring the law firm again. [Law360]   Full Story

Governance Risk Compliance

E-Discovery Technology: A Fast-Growing Industry that Corporate Counsel Have Been Slow to Adopt

Posted: 2017-Dec-01

When it comes to adopting new technologies to aid in litigation work, a recent survey of 130 chief legal officers, general counsel and in-house attorneys reveals some conflicting insights. The survey, conducted by Catalyst and Bloomberg Law, shows that while many recognize the importance and value in these technologies, cost concerns have limited broader adoption. [Bloomberg]   Full Story

Contract Management

DEMO WEBCAST Dec 14 @ 1:00 (ET): Practical Artificial Intelligence for Contract Lifecycle Management

Posted: 2017-Nov-29

This demo webcast in which thought leaders from Kim Technologies will share why they believe Artificial Intelligence changes everything for Contract Lifecycle Management. The session will include real examples of practical and award-winning AI that is already transforming CLM in some of the world’s largest corporations.    Full Story

Will All Law Firms Eventually Corporatize?

Posted: 2017-Nov-28

I recently spoke with my former colleague Chris Bull who made the interesting observation that law firms will corporatize. I was intrigued about what he meant and why, so interviewed him. Chris is the Executive Director of Kingsmead Square, a UK-based legal consultancy. His background includes experience as a former large firm COO and expert in Alternative Business Structures. (Prism Legal blog]   Full Story

Lead and Sustain Change Through Communications: 10 Tips

Posted: 2017-Nov-28

This GLOBAL IN-HOUSE column, the first of a three-part series exploring how in-house leaders can bring change and disruption, kicks off with a discussion on Communications, the element that many in-house leaders find crucial to leading sustained positive change. [Corporate Counsel]   Full Story

Pearson pledges to improve diversity after scrutiny of law firms backfires

Posted: 2017-Nov-28

Pearson has launched a new diversity pledge after telling its external law firms to improve their gender and BME representation. The publishing giant’s pledge came after Pearson decided to hold its advisers to account on diversity issues. In response this prompted the firms to query the company’s own diversity commitment. [The Lawyer]   Full Story

The legal profession is diversifying. But not at the top.

Posted: 2017-Nov-28

Minority lawyers now make up 16 percent of law firms -- a record high -- but remain scarce at the top, where only 9 percent of law partners are people of color, according to new data collected by the Minority Corporate Counsel Association. Put another way, nearly half of their white counterparts make partner, while the vast majority of minorities remain associates. [Washington Post]   Full Story

E-Discovery Leaders Look to Methodology, Not AI, To Update Toolkits

Posted: 2017-Nov-28

Although artificial intelligence is the buzzword of the season, e-discovery leaders see only a limited use for it in improving e-discovery workflows.   Full Story

Contract Management

IBM + Integra Ledger Launch World NDA Project in Global First

Posted: 2017-Nov-27

IBM’s Cognitive Legal AI group and blockchain pioneer Integra Ledger have today launched the World NDA Project, which seeks to revolutionise contract management and analysis by combining AI and blockchain technology. The project will take NDAs and place key identifier information onto the Integra permissioned blockchain; for example, the names of the parties, companies involved and other information that may need to be shared according to the non-disclosure document. This will provide a secure, single version of truth for the NDA. IBM Watson’s AI technology will then be applied to deliver insight into that data, covering legal and business intelligence issues. [Artificial Lawyer]   Full Story

A Manifesto for Metrics: Law departments need to prod their outside counsel to use data more effectively

Posted: 2017-Nov-26

Law departments of the world, unite. You have nothing to lose and everything to gain with data analytics! Your business is awash in numbers, along with software tools you can use to learn from them. You also have an important cadre of allies: Your key law firms have for years been stockpiling operational numbers about your work that will help you increase and demonstrate your department’s value to your company. But those firms need prodding to mine their data for your benefit. That’s why you need to stay informed and involved. The five imperatives here are the kinds of things you may want to say to your key firms. [Rees Morrison of Altman Weil in MCC]   Full Story

Law Firm MDPs Part 4: Service Delivery Solutions

Posted: 2017-Nov-26

We discuss new tools and resources, many of which incorporate technology, process improvement and knowledge management to enable more effective service delivery and enhanced and automated access to information. Law firms have either developed their own tools and products or incorporated existing technologies into a customized platform. Some of these are integrated into the delivery of other legal services while others are sold independently to clients as a discrete product offering. We have described below different service solutions developed by: BakerDonelson, Bryan Cave, Littler. [Rainmaking Oasis]   Full Story

Yerra Expands Managed Services Offering With Eye on Legal Ops

Posted: 2017-Nov-26

The new Yerra Clearly service will expand beyond just e-billing to also manage a legal department’s contract, KM, and legal intake processes. [LegalTechNews]   Full Story

From Firefighting to Winning: The In-House Legal Maturity Scale

Posted: 2017-Nov-26

What defines maturity for a corporate legal department? The answer certainly may vary depending on things like the size, complexity, industry, etc. of the company the in-house legal staff serves. Anyone who claims there is one clear and totally consistent path for every legal department, hasn’t worked with very many legal departments. But, based on our experience with dozens of the most complex international legal organizations, we have identified certain patterns and goals that are common. {Yerra Solutions blog]   Full Story

Governance Risk Compliance

Now That Your Data’s in the Cloud, How Do You Get It Out?

Posted: 2017-Nov-26

Data migration has reached a tipping point. The vast majority of technology decision-makers (84 percent) say that their organization invested in cloud services in 2016, according to Insight’s 2017 Intelligent Technology Index report. It noted that “while only 15 percent have fully migrated their corporate application workloads to public clouds, 47 percent are more than halfway implemented in the cloud, with large and medium companies leading the way.” [MCC blog]   Full Story

Enterprise Legal Management

New Study: GCs Have Brought The Majority Of Work In-House

Posted: 2017-Nov-26

More bad news for outside counsel. Every quarter we report on the growing gap between the elite Biglaw firms and the rest of the Am Law 200. The outlook for law firms generally remains tepid, but the cream of the crop seem to keep chugging along while the rest increasingly stagnate. Well, if you’ve been looking to connect the dots, that persistent slowing of demand for legal services, here’s your culprit... [ATL]   Full Story

The Dark Side of AI in Law

Posted: 2017-Nov-26

Before artificial intelligence was the legal technology buzzword of the season, it was the stuff of science-fiction nightmares. Stories about artificial intelligence “gone rogue” proliferate in popular culture, from “Terminator” to “I, Robot” to “2001: A Space Odyssey.” Although these stories are all fictional and most have no basis in reality, significant ethical considerations around AI remain, and perhaps deserve greater space in the conversation around the use of AI in the legal industry. [Corporate Counsel]   Full Story

Enterprise Legal Management

Five Critical Steps in Selecting a Managed Services Partner

Posted: 2017-Nov-26

In my previous article, “A Simplified Approach to Making the Managed Services Decision,” I discussed how you could go about deciding on whether or not a managed services program is the right choice for your firm. Once the decision is made that it is, there are five critical factors to consider in selecting the perfect partner. [LegalTechNews]   Full Story

Court Oks Privilege For Non-Attorney Emails

Posted: 2017-Nov-26

A recent opinion from the Northern District of Illinois sided with defendant Experian, in a case where a plaintiff wanted to see email exchanges involving Experian non-attorney employees. The question in this matter devolved, in part, to whether or not Upjohn (the 1981 Supreme Court decision, Upjohn Co. v. United States) supported Experian’s contention that privilege should attach to communications among non-attorney employees who are facilitating an investigation at the direction of an attorney. [Today's General Counsel]   Full Story

Following 'Mansfield Rule' Popularity, Diversity Lab Touts 2 New Hackathons

Posted: 2017-Nov-21

Having successfully pushed law firms to adopt policies helping women rise in the ranks of Big Law, the Diversity Lab has planned another initiative next year that hopes to enlist 88 law firms and in-house legal departments.   Full Story

Enterprise Legal Management

Let’s Make It Unanimous: AIG’s pro bono chief is trying to hook everyone at his company with a law license

Posted: 2017-Nov-21

Five years ago Eric Kobrick, deputy general counsel at American International Group, Inc. (AIG), played an integral role in starting a formal pro bono program for the several hundred employees in AIG’s Global Legal Compliance and Regulatory function to provide legal services to non-profit organizations and persons of limited means. Since then, the number of participants has more than tripled, steadily increasing from approximately 65 the first year to 226 last year. [MCC interview]   Full Story

What's A 'Law Company' and Why are Legal Consumers Embracing it?

Posted: 2017-Nov-21

Thomson Reuters and Adam Smith, Esq. project legal provider revenue will mushroom from $2B in 2015 to $55B by 2025. Law firm revenue is targeted to decline while in-house share will increase during this same timeframe. It’s a changing marketplace indeed. This begs the larger question: why is this market shift occurring and what is it about the new provider sources that consumers find attractive? [Forbes - Mark Cohen]   Full Story

The 4 Biggest Client Service Turkeys of 2017

Posted: 2017-Nov-21

This week, The Mad Clientist gives thanks for all we can learn from the most egregious acts of client service. While these may provide a few laughs, they also provide insight into how clients think about their interactions and their experience—and why they appreciate superior client service. {Mad Clientist BTI blog - Michael Rynowecer)   Full Story

Spend Management

GCs Report Favoring Midsize Firms For Outside Work

Posted: 2017-Nov-21

Corporate legal departments' spending on outside counsel has inched down over the past decade, with general counsel increasingly looking to midsize firms for their legal needs, according to a report released Monday. The average corporation allocated 55 percent of its legal budget to outside counsel in 2016, according to CEB Inc.’s 2016 State of the Legal Function report. That’s down from 60 percent a decade ago. [Law360]   Full Story

Enterprise Legal Management

VIDEO: Legal Sector Seeing Tech ‘Explosion,’ Citi’s Batra Says

Posted: 2017-Nov-20

The legal industry is experiencing an “explosion” of technology, Nitin Batra, global chief operating officer in Citigroup Inc.’s Office of the General Counsel, told Bloomberg Law. “This is a really exciting time in the legal industry” in terms of both in-house and law firm work, said Batra, who helps run one of the largest legal departments in the world, spanning close to 100 countries. [Bloomberg]   Full Story

What’s A Lawyer Now?

Posted: 2017-Nov-19

Lawyers like to define terms, so how do they define themselves? The American Bar Association (ABA) describes a lawyer as: “a licensed professional who advises and represents others in legal matters.“ This description raises more questions than it answers and fails the ‘void for vagueness’ standard. [Mark Cohen Legal Mosaic blog]   Full Story

Ten Things: Creating An In-House Patent Program

Posted: 2017-Nov-19

For just about any company, IP is an important part of its assets be it trademarks, trade secrets, copyrights, or this week’s topic, patents. Most of my in-house career has been spent with technology companies (or working with divisions of those companies focusing on technology). Everything I know about the topic I picked up along the way. [Sterling Miller, 10 Things blog]   Full Story

EY’s AI Strategy And What It Means For Professional Services Firms

Posted: 2017-Nov-19

Artificial Lawyer recently caught up with Harry Gaskell, UK Chief Innovation Officer of Big Four firm, EY. We discussed how AI is being used inside the professional services giant, what this all means and whether the future of partnerships is cylindrical or pointy at the top. Gaskell starts off by saying that EY uses AI systems across the multi-disciplinary business and in a number of ways.    Full Story

Allen & Overy Expands Legal App Subscription Business With Neota Logic

Posted: 2017-Nov-19

Global law firm Allen & Overy’s online subscription business, aosphere, has unveiled a new range of legal and RegTech apps built using the platform of expert systems pioneer, Neota Logic. The law firm said that the three apps that have been released to clients are the first output to emerge from aosphere’s use of the Neota Logic software. The firm added that they ‘represent an important step towards making complex legal data easier and quicker for clients to access’.[Artificial Lawyer]   Full Story

How Innovation Diffuses in the Legal Industry; A Deep Dive Into Axiom

Posted: 2017-Nov-19

In writing up the week 4 summary of “How Innovation Diffusions in the Legal Industry,” I discovered that it is near impossible to write about Axiom without referencing a larger change narrative. Founded in late 1999, Axiom was likely the legal industry’s first venture-backed start-up. Now, 18 years later, with over 2,000 employees in 17 offices in the US, Canada, Europe, and Asia, nearly 50% of the Fortune 100 as clients, and $300 million+ in annual revenue with continued double-digit growth, Axiom has become the leading exemplar of the NewLaw sector.    Full Story

Revealing the Real Barriers to Tech Adoption in Big Law

Posted: 2017-Nov-17

PwC recently released their annual survey of large UK firms. Among other things, they surveyed the role of technology in the reshaping of the delivery of legal services. According to PwC, 70% of the firms reported using client collaboration technology. (Before you jump to the conclusion that law firms are technological savants, remember that such technology has been around a very long time. 70% feels like a low number.) At the same time, despite all the hype, only 11% of the firms reported working with big data and predictive analytics. Even fewer were seriously exploring emerging technologies like distributed ledger technology (blockchain) or smart contracts. [Perspective from Stephen Poor in Bloomberg BLB]   Full Story

Spend Management

General Counsel Looking to Increase Outside Counsel Spend in 2018

Posted: 2017-Nov-15

For the first time since 2007, more in-house legal departments plan increases rather than decreases in outside counsel spending next year, according to the 2017 Chief Legal Officer Survey from Altman Weil Inc. This is the 18th year that Altman Weil, which provides management consulting services to legal organizations, has conducted the survey. Respondents included 280 law department leaders from companies of all sizes.    Full Story

Spend Management

Streamlining Legal Service Data with Phase Codes

Posted: 2017-Nov-14

Any serious attempt to ensure efficiency in legal services requires analysis of reliable data. One approach is to analyze time entries. But anyone who has attempted to review an invoice for legal services with each lawyer’s time narratives will understand that it can be an exercise in mind-reading. The client and matter are clear, and perhaps it is evident that the timekeeper was doing something to reach a goal. Beyond that, however, the narrative will either be too specific or too vague to be illuminating (e.g, “worked on Smith documents; analyzed options for resolution; met with opposing counsel — 6.4 hours”). [ACC Docket]   Full Story

Is Your Company’s Crisis Communications Plan Prepared for Cybersecurity Incidents?

Posted: 2017-Nov-14

A well-written and consistently updated crisis communication plan ensures that a company has the infrastructure in place to respond to a range of natural or man-made crises. While many companies have a crisis communication plan in place, not all plans are equipped to handle cybersecurity-related incidents. Below are six key elements to ensure that your crisis communication plan is prepared to effectively handle cybersecurity incidents. [ACC Docket]   Full Story

Spend Management

Most In-House Law Departments Spend 'Inefficiently,' Study Says

Posted: 2017-Nov-13

Six out of 10 in-house law departments allocate their legal spend inefficiently, according to a new study from the global legal researcher Acritas Research. U.S. companies should allocate 40 percent to 70 percent of their legal spend internally, the study recommended—or else run the risk of not being able to optimize their dollars.   Full Story

Law’s Big Challenges Cross Borders and Common Resources Can Help Solve Them

Posted: 2017-Nov-13

The legal industry has several wicked challenges: access to justice; legal education and training for a rapidly changing marketplace; enhancing delivery and improving consumer satisfaction; aligning the appropriate resource with task; and defending the rule of law. The industry’s common challenges eclipse geographical, cultural, practice, and regulatory differences. That’s the biggest takeaway from a month-long speaking tour across Europe. Similar challenges exist in North America, Asia, and other parts of the world. Mark Cohen blog - Legal Mosaic]   Full Story

Women's Partnership Growth Steady But Slow, Report Says

Posted: 2017-Nov-13

Although the percentage of women among new partners in the country's largest and top-grossing law firms with domestic offices has reached a six-year high in 2017, the increase is minor, according to an annual report released Thursday that looked at data from 133 firms. The women's high — about 38 percent — is up one percentage point since 2016 and five since 2012, when think tank Diversity & Flexibility Alliance first began collecting data for its annual New Partner Report to uncover trends related to women's promotions to partnerships. Meanwhile, nearly 62 percent of attorneys promoted to partnership in 2017 were men. [Law360]   Full Story

Governance Risk Compliance

Corporations Resist Info Gov Despite High E-Discovery Costs. Here’s Why

Posted: 2017-Nov-13

Legal departments are still able to manage their high e-discovery costs without large information governance changes. But some argue these fundamental changes are unavoidable. [Law.com]   Full Story

How Legal Departments Can Help The Top Brass Diversify

Posted: 2017-Nov-13

While corporate legal departments and law firms have implemented policies and provided incentives to diversify their staff, leaders need to do more, lawyers say, from taking a more active approach to inclusive hiring to taking steps to diversify their own ranks of senior and management positions. [Law360]   Full Story

Defining Artificial Intelligence with AI pioneers Bengio, Hinton, Ovbiagele & PM Trudeau

Posted: 2017-Nov-13

It seems like these days everyone has their own definition and understanding of AI. In this article, AI Pioneers, ROSS Intelligence’s AI Godfather and the Canadian Prime Minister weigh in to provide us with some specific definitions of what exactly AI is. [blog from ROSS's Andrew Arruda]   Full Story

Yerra Expands Managed Services Offering With Eye on Legal Ops

Posted: 2017-Nov-13

As corporate legal departments struggle with the costs and management of legal technology, managed legal service providers have been stepping in to offer alternative options for in-house tech deployment. And as the market for these services grow, such companies are seeking to differentiate by providing targeted legal expertise and more comprehensive offerings. Among those providers is Yerra Solutions, which this week announced the release of its managed services offering Yerra Clearly. With its launch, the company hopes to provide a new level of service that essentially allows legal departments to outsource all their legal operations.   Full Story

DEMO WEBCAST Dec 7 @ Noon: From Stale to Scale: It’s Time To Reimagine Buying Outside Legal Services (And Bury The Painful RFP Process Once And For All)

Posted: 2017-Nov-08

Presented and Sponsored by Persuit Buying outside legal services is outdated and frustrating! Legal teams have relied on traditional RFP methods - emails, spreadsheets, and yesterday’s procurement tools - that are clunky, designed for buying widgets, and a burden on a team’s capacity (and happiness!). In addition, more and more executives are asking legal teams to adopt a “do more, with less” mindset pushing to improve performance, maintain quality, and lower outside counsel spend. This shift is requiring legal teams to reevaluate stale processes and adopt a profit center mindset.    Full Story

Governance Risk Compliance

Managing Vendor Risk, Legal Departments Hit Research, Resource Barriers

Posted: 2017-Nov-06

A survey by NAVEX Global found that limited resources and overwhelming responsibilities can often bedevil corporation’s third-party risk Management programs.   Full Story

Artificial intelligence software outperforms lawyers (without subject matter expertise) in matchup

Posted: 2017-Nov-06

During the last week of October, legal technology company CaseCrunch held an AI-versus-lawyer competition, and the machine came out on top. The competition pitted over 100 attorneys from firms like DLA Piper and Allen & Overy against CaseCruncher Alpha to predict outcomes of just under 800 real, historic insurance misselling claims. The goal was to correctly determine if the claim would succeed or not.   Full Story

Governance Risk Compliance

What GDPR in Europe Means for the Future of AI and U.S. Regulation

Posted: 2017-Nov-06

Smart policy makers and AI vendors can mitigate regulatory impacts on business development, while preparing for potential new laws.   Full Story

New Index Measures Law Schools on Innovation and Technology Programs

Posted: 2017-Nov-06

How well are law schools preparing students to deliver legal services in the 21st Century? A new Law School Innovation Index, launched today, aims to provide a measure of that, and finds that Chicago-Kent College of Law and Michigan State University College of Law are at the top of the list.   Full Story

AI And The Future Of Law At The #COLPM Futures Conference

Posted: 2017-Nov-06

AI has, at long last, come of age. What we do with it, generally and in the legal space, remains to be seen.    Full Story

Enterprise Legal Management

Make Way For The 'Unicorns' (Lucy Bassli of Microsoft)

Posted: 2017-Nov-02

By "unicorn" I don’t mean the next great tech startup with a valuation of $1 billion. I'm talking about that mystical creature that lurks in law firms all over the country and globe, in corporate legal departments at some of the world's best companies. I'm talking about that lawyer who likes process and seeks out data. That lawyer who is frustrated by the inefficiencies of the legal practice and is emotionally torn between perfecting the craft of law and breaking it down completely into an objective set of processes and metrics. [Law360]   Full Story

Elephants in the Room Part II: The Future of the Big Four in the Legal Market

Posted: 2017-Nov-02

Over the past decade the Big Four, as the largest accounting firms have come to be known, have expanded aggressively into the legal market. Today, their legal arms are as large, at least in lawyer terms, as many of the biggest law firms in the world. As documented in an accompanying paper by ALM Intelligence, Elephants in the Room Part I: The Big Four’s Expansion in the Legal Services Market, the Big Four have penetrated many lower and mid-value areas of the legal market. In some areas the Big Four have even eclipsed law firms as the primary provider of legal services.   Full Story

Governance Risk Compliance

Costs Haven't Hit Inflection Point for In-House E-Discovery Efficiencies

Posted: 2017-Nov-02

A Bloomberg BNA and Catalyst survey found that ad hoc processes still reign in corporate e-discovery, though legal departments are eyeing future changes.   Full Story

Guest Post – Seal Software: AI + Blockchain Convergence, We Told You So

Posted: 2017-Nov-02

Two of the hottest technology areas are on course to converge in the not-too-distant future. Blockchain has been around since 2009 and was first defined as part of the code for Bitcoin. Since then it has moved rapidly from being the basis for cryptocurrencies to being seen as the next frontier for digital transformation in pretty much every vertical you can think of, from education to legal, utilities to insurance, healthcare to pharmaceuticals and of course in financial services.   Full Story

Spend Management

Crafting the Right Fee Arrangements: The results and value of work should take precedence over time spent

Posted: 2017-Nov-02

Susan Hackett is a law practice management and legal operations consultant; she founded her firm, Legal Executive Leadership, LLC, after serving for more than two decades as the general counsel of the Association of Corporate Counsel. One of her best known initiatives at ACC continues to occupy her in her current practice: promoting the use of value-based or alternative fee arrangements (AFAs) to make costs more predictable, transparent and aligned with the value of the legal services provided – for both firms and clients.    Full Story

Spend Management

Ten Things: How To Prepare An Annual Legal Department Budget

Posted: 2017-Nov-02

I recently got back in the in-house game and took on the General Counsel role for Marketo. Which means after two+ years of not having to worry about legal budgets, here I am with my dry-erase markers and my big white board of numbers planning for 2018 legal spend. And as I sit staring at this mess of numbers, I figure that there might be in-house lawyers out there who have never prepared an annual budget, are going through it for the first time, or are just interested in learning how others do it. So, this edition of “Ten Things” will walk you through the process I am going through right now as I prepare our annual Legal Department budget   Full Story

Governance Risk Compliance

The Wide World of E-Discovery Cases: Judges Break Down Latest E-Discovery Decisions

Posted: 2017-Nov-01

E-discovery is now an international affair: Not only can data be present in a number of different countries, and legal holds and production encompass a number of international offices, but even foreign courts are beginning to embrace technology assisted review (TAR) in their rulings. The judicial panel at Relativity Fest 2017 reflected this international flavor...The panel ran through five key areas and six cases that transformed e-discovery over the past year.   Full Story

Knowledge Management

Practical Magic: Using Advanced Technologies to Achieve Results

Posted: 2017-Nov-01

Live post from Ron Friedman from the Knowledge Management in the Legal Profession conference (Ark) on the keynote segment providing lessons learned from Seyfarth’s journey into automation, which includes robotic process automation techniques, cognitive computing applications, client collaboration technology, and financial management tools using a variety of underlying applications.   Full Story

Governance Risk Compliance

Start Assessing Your Company's Risk: GCs collaborate with IT to develop a cybersecurity risk framework

Posted: 2017-Nov-01

Nick Barone, co-practice leader of EisnerAmper’s Consulting Group, has over 20 years of industry experience leading computer investigations and cybersecurity incidence response – breach of data and breach response. He has led teams to respond to data breaches as well as to provide proactive security services to prevent them. He formerly served in law enforcement and has worked in 44 U.S. states and 17 foreign countries over the course of his career. Barone shares his insights about how to prepare and respond to cyber risks. His remarks have been edited for length and style. [MCC]   Full Story

Enterprise Legal Management

5 Reasons That Legal Depts Should Have Pro Bono Services

Posted: 2017-Oct-30

Although in-house counsel don't necessarily use pro bono work to increase business the way law firms do, experts say in-house legal departments should invest in the service not only because it's ethical, but also because there are both personal and career-building benefits from giving free legal support. The American Bar Association says every lawyer, even those who work in-house, has a professional responsibility to provide such work to those unable to pay and should aspire to contribute at least 50 hours per year. [Law360]   Full Story

Contract Management

Smart Contract Risk – Who You Gonna Call? – Solidified (First Audit Platform for Smart Contracts)

Posted: 2017-Oct-30

Artificial Lawyer caught up with Eduard Kotysh, founder of Solidified, one of a handful of new companies offering clients the ability to perform a smart contract audit, in this case by tapping a community of experts. Kotysh explained what his platform, which is still developing, is all about, and how it may prove integral to the adoption of this technology in the wider market.   Full Story

Spend Management

Alternative fee arrangements have plateaued, survey author says

Posted: 2017-Oct-30

Two surveys of in-house counsel have drawn similar conclusions: There is some inertia in their use of alternative fees to control law firm costs.    Full Story

Governance Risk Compliance

4 Steps for Law Firm Cybersecurity Assessments

Posted: 2017-Oct-30

First, using a tiered approach to manage risk can help you concentrate your efforts on the law firms that have a majority of your sensitive data. Once you prioritize the risk associated with your firms, you can next require them to self-assess their compliance using your guidelines. This allows you to focus your limited resources on the greatest risks and potentially identify some you may not have considered previously.   Full Story

Governance Risk Compliance

How Law Firms Are Failing To Keep Clients' Data Safe

Posted: 2017-Oct-26

News broke Tuesday night that client data was stolen from offshore law firm Appleby in a cyberattack, and as the firm deals with the consequences of the breach, cybersecurity experts say Appleby is not alone — most law firms have a major data security problem....News broke Tuesday night that client data was stolen from offshore law firm Appleby in a cyberattack, and as the firm deals with the consequences of the breach, cybersecurity experts say Appleby is not alone — most law firms have a major data security problem. [Law360]   Full Story

What Does K&L Gates’ Legal Blockchain Sandbox Signify?

Posted: 2017-Oct-26

As many of you will know, global law firm K&L Gates announced this week that it is to install an internal blockchain system, to be used by the lawyers of the firm as a type of ‘sandbox’ for experimenting with the technology. The blockchain in question is not one of the major open access ones, such as Ethereum or Hyperledger, but rather one provided as a training tool by the Anglo-Swedish distributed ledger company, Chainvine. [Artificial Lawyer]   Full Story

Governance Risk Compliance

Law Firms Fail on Cybersecurity, and Corporate Clients Are Cracking Down

Posted: 2017-Oct-26

Tech-services group Logicforce gave law firms a collective 42 percent grade on industry cybersecurity health in a recent report.   Full Story

Enterprise Legal Management

The AI Marketplace: Escape the Backward Approach to Artificial Intelligence; Searching for AI, rather than tools that solve problems, is a backwards approach.

Posted: 2017-Oct-25

In all my years covering legal technology, I’ve never seen more buzz around anything than we now see around artificial intelligence. There are stories in the legal press almost every day, and in the run-up to this year’s International Legal Technology Association Conference (ILTACON), I must have received 20 press releases promoting some vendor’s AI offering. It took Gartner more than a decade to publish any kind of report on enterprise legal management, but they’ve already started covering AI for legal. And I’ve heard countless stories of operations and IT professionals at both law departments and law firms being told to “get us AI.” {Blickstein, via ALM]   Full Story

Kira Systems Partners with Global LPO Integreon in Major Client Win

Posted: 2017-Oct-24

Global LPO, Integreon, has today announced it has partnered with Kira Systems to deliver AI-powered contract review services to its clients. The move follows similar deals Kira Systems has done with ALSPs such as Axiom and Elevate, and underlines the realisation by process-focused legal service providers that AI is something that has to be integrated into their offering. [Artificial Lawyer]   Full Story

ACC-AM17 Panel – What Technology Should Your Legal Department Deploy Now?

Posted: 2017-Oct-24

What is your problem? Maybe the question should be what “are” your problems? At the 2017 Association of Corporation Counsel (ACC) annual meeting, a session focused on helping smaller legal departments look at what, where, when and how to deploy existing technologies to address their pain points. A survey of the attendees prior to the annual meeting noted that the majority of legal departments had less than five lawyers, 55 percent responded they had less than $25,000 to spend on technology and that 83 percent currently do not have a technology plan.   Full Story

ACC-AM17 – How Much And Where Does Ai Fit Within Compliance And Litigation?

Posted: 2017-Oct-24

“I am not in the business of predicting the future, but in the business of making the future,” said Khalid Al-Kofahi, vice president, Research and Development at Thomson Reuters, as part of a panel at the 2017 Association of Corporate Counsel (ACC) annual meeting discussing artificial intelligence (AI) and its influence in the legal profession. There is substantial conversation and maybe even some misunderstanding of AI and its integration in the legal profession. The panel stated early that they were not here to warn the legal practice that it will be taken over by robots, but that the focus of the conversation would be the direction it could go and how the legal profession might best use this technology and the tools using it. [TR]   Full Story

Do In-House Counsel Expect More From Firms?

Posted: 2017-Oct-24

Four years ago, Richard Susskind published the first edition of “Tomorrow’s Lawyers: An Introduction to Your Future.” With the rapid changes in the legal profession, tomorrow is now today. The second edition of “Tomorrow’s Lawyers” focuses more sharply on how artificial intelligence, alternative business structures, low-cost law firm service centers, legal tech startups and evolving in-house roles are changing the way legal services are delivered and how law schools are educating students to meet those changes. ALM editors and reporters have solicited reactions—positive and negative—to Susskind’s ideas from law firm chairs, top legal educators, general counsel, law students and industry analysts to get their take. This time: Expecting More From Law Firms.   Full Story

Who You Gonna Call? If it’s about pro bono, probably Pro Bono Institute

Posted: 2017-Oct-24

Eve Runyon is the CEO and president of Pro Bono Institute in Washington, D.C. PBI is constantly cited by law departments and law firms alike as an indispensable resource for all things pro bono. Whether an organization is planning its first program or tweaking an aging one, this is often the first place they call. The interview has been edited for style and length. (MCC]   Full Story

Susskind's AI Bet: Too Far or Not Far Enough?

Posted: 2017-Oct-23

The famed author and lecturer has made some bold bets about the future of law. His views on AI have sparked much conversation and debate in the legal community.   Full Story

Enterprise Legal Management

Right-Sizing Your Legal Operations For Scale

Posted: 2017-Oct-20

Many GCs are acutely aware of a disturbing trend: the resources available to their legal departments are not increasing at the same rate as the demand for legal services from their businesses.   Full Story

Enterprise Legal Management

Legal Tracker LDO Index Report; Benchmarking and Trends

Posted: 2017-Oct-20

The LDO Index report is based on anonymized Legal Tracker matter data from over 1,000 participating legal departments, collectively managing more than $71 billion in legal spend, and responses from a March 2017 survey with participation from 161 corporate legal departments. Overall, the survey results, combined with Legal Tracker metrics, provide an intriguing picture of how legal departments are structuring themselves in a shifting legal marketplace where corporations are increasingly viewed as being in the driver's seat when it comes to determining how the market will continue to evolve. [Free with contact info capture]   Full Story

Taking on the World: The Big Four in the Global Legal Market

Posted: 2017-Oct-20

Many falsely believe the Big Four were kicked out of the legal industry in the early 2000s. The Economist even went so far as to state, after the Enron scandal drove regulators to limit the range of legal services audit firms could provide, that "accountancy firms' drive in the legal arena is dead." Such reports—as Mark Twain once famously said when he was informed of a rumor of his own death—were greatly exaggerated. [ALM Intelligence]   Full Story

Spend Management

Currell on Convergence and Preferred Provider Panels

Posted: 2017-Oct-19

One of the biggest stories over the summer of 2017 was an open letter from 25 general counsel announcing that they are working together to test industry assumptions about the legal market. Although the composition of this group is very impressive, it is also not random. Each company is a member of AdvanceLaw, a network of buyers and suppliers of legal work that seek to drive value by sharing quality metrics and creating data-driven best practices. [This is a 3-part series; note link to PDF of full article within]   Full Story

Governance Risk Compliance

What in-house counsel are doing to prepare for the General Data Protection Regulation

Posted: 2017-Oct-19

With the European Union’s General Data Protection Regulation (GDPR) set to go into effect in less than a year, companies and in-house counsel have been considering the implications - and the massive potential fines - for some time now. But with the May 2018 date looming, what are legal departments doing to prepare? At the Association of Corporate Counsel’s annual meeting, in-house counsel offered some of their strategies used to get ready for GDPR requirements.   Full Story

Spend Management

How To Get Outside Counsel On Board With Billing Changes

Posted: 2017-Oct-18

Getting law firms to stick with corporate clients that shake up their billing practices requires a sense of partnership and mutual benefit, including the possibility of additional work for outside counsel, speakers said Monday at the Association of Corporate Counsel’s annual meeting. Representatives of legal departments recognized by the ACC this year for their “value initiatives,” focused in-house and on outside counsel, noted a variety of changes — aimed at saving money, streamlining capacity and investing in the future — that their law firms have had to work on or contend with. The firms do so, the corporate counsel members said, because they want to maintain existing partnerships and revenue streams, and land new ones. {Law360]   Full Story

Spend Management

GCs To Throw More Work To Outside Counsel In 2018

Posted: 2017-Oct-17

After a decade of meager growth in corporate legal spending, companies are projected to add almost $2 billion to the amount they spend on outside counsel in 2018, according to a new survey. Marking a dramatic shift from previous years, corporate legal departments are opting to shift more of their legal spend to outside law firms, paring down internal spending as matters become increasingly high-stakes and complex, according to the BTI Practice Outlook 2018 report released Tuesday by BTI Consulting Group. [Law360]   Full Story

Eversheds Sutherland Adopts Legal AI Risk System ThoughtRiver

Posted: 2017-Oct-17

Global law firm Eversheds Sutherland has announced its adoption of legal AI company ThoughtRiver as part of its managed legal services arm, ES Ignite. As noted previously in Artificial Lawyer, ThoughtRiver, which provides automated checking of contracts for risk and compliance issues, had been piloting with the Anglo-American firm for several months. It has now become a full part of the ES Ignite legal tech offering for its corporate clients.   Full Story

Spend Management

How The Recession Shaped Law Firm Billing

Posted: 2017-Oct-13

The relationship between law firms and their corporate clients shifted substantially with the onset of the Great Recession in 2007, and a decade later many of those changes appear to be here to stay. Before the recession hit, there hadn’t been a great deal of focus across the corporate world on the costs incurred by legal departments, but following the collapse of Lehman Brothers in 2008 there was a sea change. There were numerous efforts on the part of individual corporate clients to rein in spending on legal and get more more bang for the buck, and in 2008 the Association of Corporate Counsel launched its Value Challenge — an initiative aimed at guiding in-house legal departments toward cutting costs, improving predictability and achieving better outcomes. [Law360]   Full Story

Enterprise Legal Management

AI Hype Overshadows Legal’s Slow Crawl With Adoption and Understanding

Posted: 2017-Oct-13

Thomson Reuters survey found that many legal departments are not ready to use artificial intelligence in their operations and do not fully understand its applications.   Full Story

Spend Management

Survey: Legal Departments Not Meeting L&E Budgets

Posted: 2017-Oct-13

A new survey from Proskauer Rose shows how legal departments are handling labor and employment budgets and staffing. Most legal departments that set aside a budget for labor and employment matters are not meeting those budgets, as unpredictability in claims and higher than anticipated costs have in some cases pushed budgets up, according to a survey released Wednesday.   Full Story

Enterprise Legal Management

Legal Operations Directors Are Here, and They’re Vital, Say GCs

Posted: 2017-Oct-13

One relatively recent and related development is worth noting—?the appointment of chief operating officers (COOs) or directors of operations in in-?house legal departments. These individuals are charged with the task, broadly speaking, of running the department like a business. Many are focused on strategy, alternative sourcing, more effective procurement, and technology, while their GCs are freed to do what they do best—?acting as counsel to the generals.    Full Story

Enterprise Legal Management

A Successful Legal Change Management Story

Posted: 2017-Oct-09

Among the many impressive finalists for this year’s ILTA Innovation Awards, the submission for the Telstra legal department stood out as a compelling change management story. By enabling the right kind of collaboration among its lawyers, the Telstra change initiative reduced the internal workload on the 220-lawyer department by 40,000 hours. Further, by returning time to overburdened lawyers, the department created a culture that is much more supportive of change efforts. Yet, what is most significant about this story is that virtually any legal organization could replicate this success by taking a few simple steps. [Bill Henderson's blog; Telstra is a 2017 ACC Value Champion]   Full Story

Deloitte Sets out Its Legal AI Strategy and Ambitions

Posted: 2017-Oct-09

Artificial Lawyer caught up with Tony Reid, a principal at global professional services firm, Deloitte, to find out more about its evolving approach to legal AI technology and its ambitions...In May this year Deloitte published a statement of intent in the shape of a report called ‘The Legal Department of the Future’, which set out a variety of issues general counsel (GCs) would have to face. A significant part of the report then focuses on AI, data analysis and automation.   Full Story

Law Firm BS - Tier 3

Posted: 2017-Oct-09

The essence of strategy is choosing what not to do. It is not practicable to be all things to all clients. Last post, I expressed admiration for law firms that exhibit discipline and restraint. I frequently test the limits of law firm self-control by presenting them with the ultimate temptation: BLANK SPACE I write and review law-firm RFI/RFPs for corporate clients. When I put out RFIs, I am the only person who will read the entirety of every submission.    Full Story

Enterprise Legal Management

The 'More For Less' Challenge in Legal Departments

Posted: 2017-Oct-05

Four years ago, Richard Susskind published the first edition of “Tomorrow’s Lawyers: An Introduction to Your Future.” With the rapid changes in the legal profession, tomorrow is now today....ALM during October is publishing excerpts ... from the second edition to spark thought and conversation about the industry’s future among the legal profession’s leaders. ALM editors and reporters have solicited reactions—positive and negative—to Susskind’s ideas from law firm chairs, top legal educators, general counsel, law students, industry analysts to get their take.   Full Story

Governance Risk Compliance

Federal Judges Get New Resource on Electronic Discovery

Posted: 2017-Oct-05

Federal judges have a new resource that can help them tackle discovery issues related to electronically stored information. The Federal Judiciary Center (FJC) Sept. 20 issued a third edition of its “Managing Discovery of Electronic information” pocket guide for judges. The new edition provides judges with updated guidance on how to manage discovery issues, in light of the growing number of ESI sources.   Full Story

Enterprise Legal Management

Legal Operations Can Transform a Law Practice

Posted: 2017-Oct-05

In Abraham Lincoln's day most lawyers were self-employed or worked in small general practices that were run like family businesses...but oh, how times have changed.... Legal operations professionals can bring a data-driven approach to align legal budgets and spending.    Full Story

Ready or Not: Artificial Intelligence and Corporate Legal Departments

Posted: 2017-Oct-04

Lawyers have long been characterized as technology Luddites who are slow to change and wary of innovation. For corporate counsel, though, this stereotype may be fading. According to the results of a new Thomson Reuters report, "Ready or Not: Artificial Intelligence and Corporate Legal Departments", corporate counsel believe they are tech savvy but acknowledge that their comfort level and confidence with technology have limitations, specifically around artificial intelligence (AI).   Full Story

A ‘principled’ artificial intelligence could improve justice

Posted: 2017-Oct-04

While much remains to be done in addressing the complex ethical, legal and practical issues involved in entrusting legal decision-making to machines, electronic discovery offers an ethical blueprint on how humanity can reap the benefits of AI while mitigating its risks. This blueprint reflects six ethical principles that can be inferred from the combined—if still diffuse and unsettled—wisdom of courts, practitioners, academics, research institutes like The Sedona Conference, think-tanks such as The Future Society at Harvard Kennedy School, prominent standards-measurement bodies such as NIST, and standards-setting bodies like the Institute of Electrical and Electronics Engineers and the International Organization for Standardization, whose “Code of Practice for electronic discovery” is currently under publication.   Full Story

3 New Technologies That Could Make GCs’ Lives Easier

Posted: 2017-Oct-04

Technology's role in many in-house legal departments is rapidly growing as companies look to free up paralegals and attorneys to focus on high-value work. Using new tools to give simple assignments to machines, or software to allow employees to devote more time to complex tasks, was a common theme at a recent conference in New York City focused on legal innovation and disruption. {Law360]   Full Story

Enterprise Legal Management

The legal department of the future; How disruptive trends are creating a new business model for in-house legal

Posted: 2017-Oct-03

Three key drivers are transforming legal from an internal law firm to a function that drives value for the business. See what the future may have in store. (Analysis - Deloitte)   Full Story

Governance Risk Compliance

Sedona Conference Releases Finalized Third Edition of the Sedona Principles

Posted: 2017-Oct-03

The often-cited e-discovery guidelines were ‘put through the ringer,’ and the result is updated principles and expanded commentary for a new technological age.   Full Story

Governance Risk Compliance

Ten Things: Things In-House Counsel Should be Doing Before a Data Breach Occurs

Posted: 2017-Oct-03

As important as it is to know what to do if you have a breach, there are a number of things that all in-house lawyers should focus on before there is a breach and by doing so, you can substantially limit the potential damage caused by a breach.   Full Story

How artificial intelligence is streamlining document management

Posted: 2017-Oct-02

Built on sophisticated algorithms and machine-learning capabilities, AI can make decisions and take steps that would once have required human intervention. As a result, it can streamline workflows and greatly improve office efficiency.   Full Story

Spend Management

A Quick Reference Guide To Understanding eDiscovery Pricing

Posted: 2017-Oct-02

One of the biggest challenges in purchasing ediscovery services is trying to make an apples-to-apples comparison between providers, platforms, and services, including their pricing. It’s a feat that’s next to impossible. Buying ediscovery services is a like buying a car — when you walk away from the deal, you want to be happy with what you paid and the quality you received for the price.   Full Story

This is what the law firm of 2025 will look like

Posted: 2017-Sep-27

The law firm of 2025 will not have a particular size, talent makeup or revenue - it will be the best at implementing change. The imperative to adapt and lead change was the common theme from the keynote speakers at the Business Leadership Summit in association with Propero...Keynote speakers Dentons global chairman Joe Andrew and Microsoft Corporation assistant GC of legal operations and contracting Lucy Bassli addressed the over 150 attendees on the change they expect for the future. Bassli focused on the transformation that in-house counsel expect from their external advisers. Coining a term that other speakers referenced throughout..., Bassli said that law firms should find and use the “data crack” that in-housers most value.   Full Story

Contract Management

The Four Hurdles to Blockchain Adoption

Posted: 2017-Sep-27

Until solutions to usability, interoperability, scalability, and privacy are developed, widespread adoption will be hampered.   Full Story

Governance Risk Compliance

Large Legal Departments Likely to Excel at Legal Holds, Preservation: Survey

Posted: 2017-Sep-26

Large corporations with fairly sizable legal departments may handle the most litigation, but they are often at the lowest risk for data loss and spoliation sanctions during e-discovery, according to Zapproved’s “The Three Archetypes of Corporate E-discovery” report.   Full Story

Enterprise Legal Management

Inhouse Counsel Salaries – 2018 Guide

Posted: 2017-Sep-26

Robert Half Legal has released its latest report which contains data on projected inhouse counsel salaries for 2018. The report uses percentage tiers this year as a way to present in-house counsel salary data.    Full Story

What The PricewaterhouseCoopers Move Means For US Firms

Posted: 2017-Sep-25

The announcement Thursday that PricewaterhouseCoopers will open a legal services office in Washington, D.C., should put U.S. law firms on notice that the major accounting firms are on the march. The opening of PwC's affiliate, ILC Legal LLP, gives the accounting giant a new foothold in the U.S. legal market and signals potentially heightened competition with the Big Four accounting firms, which have the geographical reach, numbers and array of integrated services that make them attractive to clients. [Law360]   Full Story

Governance Risk Compliance

The Two Different Ways TransCanada and McKesson Approach E-discovery

Posted: 2017-Sep-25

Squeezed by tighter budgets and increasing regulations, many legal departments are insourcing their e-discovery processes in order to better control costs and more closely manage their data. But while a significant trend in today’s legal market, insourcing is not as universal as one may think. Bringing e-discovery in-house can initially be expensive, and legal teams may want to be more operational instead of tied down with e-discovery responsibilities.    Full Story

ACC Legal Ops Observer - September Issue - CLO+CLOO Profile, Happenings, News Highlights & Save-the-Date for the 2018 Conference

Posted: 2017-Sep-25

The CLO+CLOO series continues with a profile of the working relationship between the CLO and the COO of Aon's far-flung global legal department. Plus, a quick snapshot of some of the opportunities to jump in to the on-going knowledge-sharing in the ACC-LO community; highlights from the curated news feed and some suggestions to help advance the legal ops function.    Full Story

WEBINAR: Knowledge Management Systems - Oct 10 @ 3:00 p.m. (ET)

Posted: 2017-Sep-22

Join your legal operations colleagues for a demonstration and discussion on KM Systems. Teka Pope of Disney will be sharing her experience and knowledge on KM and José Szücs will be demonstrating GoldCorp's KM program. Members: If you wish to be added to the calendar invite, email lawdepartmentops@acc.com.   Full Story

Virtual Roundtable - Law Firm Diversity Metrics & Tactics - Oct 12 @ 2:00 p.m. (ET)

Posted: 2017-Sep-22

Tune in for an update on the ABA Diversity & Inclusion 360 Commission, with a focus on the GC Pledge and Model Diversity Survey project; and join a roundtable discussion on what legal departments are doing to promote diversity in the law firms they engage. Come prepared to share what tactics you are employing in your legal department, and compare notes with others seeking to advance diversity. Members:If you wish to be added to the calendar invite, email lawdepartmentops@acc.com.   Full Story

The Legal Industry Needs Fresh Leadership with New Skill Sets

Posted: 2017-Sep-21

Kraft Heinz, the Fortune 500, $100 billion food giant, recently hired 29-year old David Knopf as its new Chief Financial Officer. His promotion, according to a recent Forbes article “is another sign that financial professionals are accumulating more and more responsibility at a younger age.” If Goliath multinationals give wunderkinds a C-Suite seat, why not law? Three reasons are: (1) legal culture; (2) macroeconomic changes that have reshaped the buy-sell dynamic and the vacuum created by law firms’ failure to respond; and (3) the distinction between legal ‘practice’ and ‘delivery.’ [Mark Cohen - Legal Mosaic blog]   Full Story

PwC to open US law firm, a sign of increasing focus on legal operations by Big 4 accounting firms

Posted: 2017-Sep-21

The Big Four accounting firms have legal divisions operating overseas that put them on a par with the largest law firms in the world, according to a report by ALM Intelligence. Soon after the report was issued, PricewaterhouseCoopers announced it is opening a U.S. law firm in Washington, D.C., the Am Law Daily reports.   Full Story

Enterprise Legal Management

New Players Driving Value for Legal Departments

Posted: 2017-Sep-19

Lawyers are about precedent—stare decisis—not innovation. They are trained to identify issues (read: problems), not create solutions. And they have historically played the role of client defender, not business partner. Their law school training was reinforced upon entry to practice. That was legal culture. But it’s changing thanks to consumers. Legal consumers and a handful of managed legal service providers have separated legal practice—core tasks that require differentiated legal expertise and skills—from the delivery of legal services—the business of law and the integration of practice and delivery.   Full Story

Enterprise Legal Management

VIDEO: Avis Using New `Paradigm’ to Assess Its Legal Services

Posted: 2017-Sep-18

Avis Budget Group Inc. is developing new metrics that would measure the true value of its legal department, Executive Vice President and General Counsel Michael Tucker told Bloomberg BNA. Traditionally, companies assess their in-house attorneys in terms of whether they closed a transaction, how much it cost for them to perform the task, and whether the next transaction can be closed faster and cheaper. That doesn’t show the true effectiveness of corporate legal services, he said.   Full Story

Legal Know-It-All Robot 'Lia' Joins Allstate's In-House Ranks

Posted: 2017-Sep-17

The newest member of the legal department at Allstate Insurance is set to start work next week—and she’s expected to be a model employee. “She doesn’t forget what she is told to do, doesn’t complain, and never asks for a raise,” said Megan Pavich, senior attorney for the company. No surprise here, Pavich wasn’t talking about a person. Instead, Allstate is about to debut a legal robot (OK, a software application) that will let Allstate employees find quick automated answers to straightforward questions they now regularly pose to the legal professionals in her law department.   Full Story

Enterprise Legal Management

E-discovery as Business Function? It’s A Long Road Ahead

Posted: 2017-Sep-17

At the PREX17 Keynote, three in-house e-discovery and legal managers discuss their struggles in integrating e-discovery into the broader business needs of their corporations.   Full Story

Paralegals Are Project Managers Too!

Posted: 2017-Sep-17

Paralegals are definitely project managers. Whether you’re traveling a long distance, going on a short road trip, or just heading out to buy dinner, the most important piece of information you need is where you’re going, right? To figure out how you are going to get somewhere, you must know your destination. While this is more difficult as we traverse our goals in life, when it comes to success in e-discovery and the world of legal and litigation support this analysis is much easier.   Full Story

Governance Risk Compliance

Emerging content formats challenge e-discovery

Posted: 2017-Sep-17

As new types of content materialize from various applications and devices, the e-discovery process will become more difficult. According to a recent report from Osterman Research, any electronic information is potentially subject to e-discovery, including text messages, social media posts, data in collaboration tools and data from the Internet of Things (IoT). Web pages and data from wearable devices and vehicle event recorders are among the new sources of electronically stored content (ESI) that are possible targets for e-discovery.   Full Story

3 Ways GCs Are Making Law Firms Obsolete; Technology, Human Capital, Efficiency Measures

Posted: 2017-Sep-17

In-house attorneys are rethinking their relationships with outside counsel, often opting to direct their legal work elsewhere, and doing it with an array of tools that were unavailable to their predecessors. [Law360]   Full Story

Do the Big Four Accounting Firms Pose a Big Threat to Big Law?

Posted: 2017-Sep-17

A new study has warned that law firms should prepare for a "significant increase in competition" as the Big Four accounting firms continue their push into legal services. The report, "Elephants in the Room Part I: The Big Four's Expansion in the Legal Services Market," by ALM Intelligence, says that the Big Four's formidable brand strength, client base and ability to offer multidisciplinary services has helped them take market share from traditional law firms.    Full Story

Contract Management

Blockchain for Lawyers: Smart Contracts

Posted: 2017-Sep-17

What if you and your counterparty possessed 100 percent certainty that every word and every signature in every contract you’ve negotiated were perfectly accurate? What if every payment obligation could be automatically enforced without human involvement? What if you could stack contractual duties in condition-precedent dominoes so that you automatically paid a supplier fee only after valid confirmation of goods delivery? This is no fantasy. It’s the world offered by smart contracts today.   Full Story

5 Things to Ask Before Hiring a Robo-Lawyer: Part 1

Posted: 2017-Sep-17

This four-part series explores whether we want robo-lawyers and when they are likely to rise, what it will takes for a robo-lawyer to understand a human client and its legal issues, subtle legal skills we will need to develop in a robo-lawyer, and the deeper changes society will face before embracing robo-lawyers. Part 4 of this series also posits five questions you should ask your robo-lawyer before abandoning corporeal counsel.   Full Story

Governance Risk Compliance

With End-to-End Encryption, Compliance Trouble Brewing for Legal

Posted: 2017-Sep-17

An almost air-tight protection, end-to-end encryption can stop internal compliance or e-discovery efforts dead in their tracks.    Full Story

Enterprise Legal Management

What Your Innovation Process Should Look Like

Posted: 2017-Sep-15

Companies and government agencies often make the mistake of viewing innovation as a set of unconstrained activities with no discipline. In reality, for innovation to contribute to a company or government agency, it needs to be designed as a process from start to deployment.   Full Story

WEBINAR: Contract Management COE Presentation on (Sept 20 @ 1:00 p.m. (ET))

Posted: 2017-Sep-15

Kedric Chamberlin, Director Legal Technologies at Abbott will be presenting on Contract Management COE - Abbott Approach. No need to register in advance. To join in the conversation and to view the presentation, please click on this link - http://webcastmedia.acc.com/se/Rd/Mt.aspx?134872. Audio: Conference Bridge No. 877-647-3411,,,,6278131043   Full Story

Revealed: Justin Kan’s Secretive Legal Startup Debuts Today As A Different Kind of Law Firm

Posted: 2017-Sep-14

Last April, reports surfaced that Silicon Valley serial entrepreneur Justin Kan was looking to raise — and then in June did raise — $10 million for an initial round of funding for a startup that would “revolutionize legal services.” The name of the startup was known, Atrium LTS, but little else, except that it would somehow involve software designed to streamline the work of law firms. Today we get the rest of the story, as Kan’s startup officially starts up.   Full Story

Governance Risk Compliance

4 Steps to Turn E-discovery into a Standardized Business Process

Posted: 2017-Sep-14

In today’s legal landscape, e-discovery has become an established industry. But while most legal professionals are now familiar with e-discovery, all too often it is still treated like a fire drill—a reactive response that is panicked and hurried. To effectively prepare for litigation, while saving time and controlling spend, the approach to e-discovery needs to shift to a standardized business process. Below are four steps for corporations who are ready to rethink their e-discovery approach.   Full Story

Information Governance & Discovery Interest Group Virtual Roundtable on Collaboration Technology (Sept 20 @ 3:00 p.m. (ET))

Posted: 2017-Sep-13

Sept 20 @ 3:00 p.m. (ET) - New Collaboration Technology. Join your Information Governance & Discovery Interest Group colleagues for a roundtable discussion on New Collaboration Technology. Lisa Ripley and Ian Bagger of Oracle have volunteered to share what Oracle is doing with collaboration technology, such as Slack and O365. If you wish to be added to the calendar invite, email lawdepartmentops@acc.com.    Full Story

Enterprise Legal Management

Metrics & Analysis Interest Group Virtual Roundtable - What Are My Technology Options for Metrics? (Sept 21 @ 1:00 p.m. (ET))

Posted: 2017-Sep-13

Sept 21 @ 1:00 p.m. (ET) - What Are My Technology Options for Metrics? Join your Metrics and Analysis Interest Group colleagues for a roundtable discussion on tools/technology for metrics. Vince Cordo of Shell will facilitate this discussion. Let us know if you have experience with tools/technology for metrics to share. If you wish to be added to the calendar invite, email lawdepartmentops@acc.com.   Full Story

Early Observations from the GC Thought Leader Experiment (Live)

Posted: 2017-Sep-13

In July, an Open Letter From 25 General Counsel published in Corporate Counsel announced a ” real-time exercise to test industry assumptions and understand how to improve the legal market and relationships between law firms and clients. Led by general counsel from Panasonic, Mastercard, Avaya, Pernod Ricard, PayPal, Flex, Keurig Green Mountain, Petco, Molson Coors, Becton Dickinson, Peabody Energy, TriMas, Rockwell Automation, DXC, Sony Electronics, and several others.” It explained the GCs are working with Advance Law to figure out what innovations really work. The goal is to move from gut instinct and anecdote about which innovations work to a data-driven approach. This live post shares preliminary findings re. the value of panels performance evaluations, the most effective engagement tools, whether there are trade-offs between cost and quality, and how flat fees affect quality.    Full Story

On Law Firm Marketing Bullshit

Posted: 2017-Sep-11

In which Casey Flaherty points out that, "Law departments are keenly aware of law firm inconsistency. Many law departments are therefore increasing focus on process- and technology-enabled legal service delivery. Some are making great strides. But most still struggle to articulate what they want. Innovation, value, efficiency, cost-effectiveness....by themselves, these are vague demands. Ambiguity is an invitation to bullshit. We need to get concrete. Measure. Ask. Inspect. Discuss. Act. Repeat." [3 Geeks and a Law Blog]    Full Story

Governance Risk Compliance

The Rise Of AI In Corporate Investigations

Posted: 2017-Sep-07

The recent growth of corporate data — both in volume and complexity — is exponential and unabated. A 2016 report from IBM estimated that 90 percent of the world’s data had been generated in the previous two years. With new systems and devices constantly being developed, this trend is sure to continue. One byproduct of this growth has been a commensurate increase in the complexity of corporate investigations, as lawyers are faced with vast amounts of data to sift through. In response, artificial intelligence is increasingly being incorporated into government investigations to organize and analyze large, diverse sources of data and documents. [Law360]   Full Story

Don't Want To Be The Next Kodak? Embrace Blockchain

Posted: 2017-Sep-07

The first step to understanding if and how blockchain and cryptocurrencies can drive innovation, add value, reduce costs, delays and inefficiencies while creating new revenue streams for a given business is to grasp the basics of the technology as well as the current legal and regulatory frameworks. The first part of this article — Understanding Blockchain — addresses (1) how blockchain works, (2) recent case law calling for the use of blockchain, and (3) potential benefits from Delaware’s recently enacted blockchain legislation, an interesting example of real-world blockchain applications. The second part of this article — Understanding Cryptocurrencies — addresses (1) how cryptocurrencies work, (2) recent regulations relating to cryptocurrencies, and (3) key takeaways from the recent SEC pronouncements on token sales and related considerations. [Law360]   Full Story

Pro Bono Initiatives; Virtual Roundtable & Info on In-House Pro Bono Programs - October 25 @ Noon (ET)

Posted: 2017-Sep-07

With the pro bono forces going into action in the wake of a devastating hurricane season, seems a good time to provide a forum for an exchange of information about corporate legal department pro bono programs. Join this roundtable for an opportunity to benchmark on pro bono initiatives, and to hear from leaders of Corporate Pro Bono (CPBO), the global partnership project of the Pro Bono Institute and ACC, which offers consulting services, resources and support to legal department leaders developing and enhancing pro bono programs. This will be an open forum to share “best practices” and we want to hear from you about how CPBO can help meet your needs in running pro bono initiatives. Speakers: Eve Runyon, Esq., President and Chief Executive Officer, Pro Bono Institute Tammy Sun, Esq., Director, Corporate Pro Bono If you wish to receive a calendar invite, please email lawdepartmentops@acc.com Format: 1-hour Virtual Round-table Conference Bridge No.: 877-647-3411 Participant Code: 6278131043    Full Story

Spend Management

The Psychology Of Hourly Fee Arrangements

Posted: 2017-Sep-06

Despite the great flexibility lawyers and clients have in fashioning fee arrangements in high-stakes civil cases, the hourly-fee model remains dominant, especially on the defense side. The survival of the hourly model is intriguing because it is at odds with the predictions of law and economics scholars. It is common in the law and economics literature to examine litigation-fee arrangements as games (in the sense of game theory) between clients and lawyers. The case presents itself to the litigant, the client and lawyer choose a fee arrangement, the lawyer invests effort, and the litigation is resolved at least partly as a function of the lawyer’s effort. [Law360]   Full Story

Spend Management

In-House and Outside Counsel Can Expect Higher Salaries in 2018, Study Says

Posted: 2017-Sep-06

In-house legal departments for U.S. companies are in need of lawyers with experience in business growth, executive compensation and labor and employment disputes, according to a new study. And to bring those lawyers in, companies will have to offer competitive salaries and benefits.   Full Story

The Latest Legal Delivery Collaboration: LISA and Billy -- They're Robots

Posted: 2017-Sep-06

The ‘hook-up’ of LISA and Billy Bot, legal robots, was announced last week. Many in the corporate realm will view their linkage as a publicity stunt and more artificial intelligence hype, but the implications of this technological collaboration are profound. Not only is it the first pairing of two artificial intelligence (AI) solutions in the legal delivery eco-system, but it also signifies the next stage of harnessing technology to deliver legal services to millions presently unrepresented due to out-of-reach legal cost.   Full Story

Spend Management

Bodhala Bets on Big Data With Legal Spend Analytics Platform

Posted: 2017-Sep-06

The AI-fueled platform provides insights into legal procurement trends by analyzing private e-billing invoice and public legal data.   Full Story

Governance Risk Compliance

5 Ways to Secure Your Intellectual Property During Corporate Transitions

Posted: 2017-Sep-04

Major corporate transitions are never easy. Whether it's an employee departure (key executive, large workforce reduction or others) or a corporate transaction (merger, acquisition, divesture), there are lots of risk factors to a company every time a major transition takes place. During such transitions, one such risk factor that oftentimes goes undetected is the vulnerability of your organization's valuable IP. Employment agreements and data security can only get you so far without a comprehensive proactive plan. In fact, according to a survey by The Ponemon Institute and Symantec, nearly 60 percent of people who had recently left or lost their jobs admitted to taking confidential company information on their way out the door.   Full Story

Contract Management

The Modern GC: Embracing Self-service Contracts

Posted: 2017-Sep-04

The idea of self-service in contract lifecycle management (CLM) is still fairly new in the corporate world, but it’s rapidly starting to take hold. Thankfully, the process is easy for lawyers to embrace while preventing unnecessary bottlenecks for dozens or hundreds of business users who need contracts to be executed.   Full Story

Enterprise Legal Management

Happy Campers, Happy Feet

Posted: 2017-Sep-01

The Association of Corporate Counsel has released a broad new survey, “Global Perspectives: ACC In-House Trends Report,” focused on issues that have a direct impact on the professional lives of corporate counsel. Almost 2,000 in-house lawyers across 53 countries participated, including 81 percent who are ACC members, 31 percent who work outside the U.S. and 28 percent who are the top legal executive (GC or CLO) in their company....The survey digs deepest in the section devoted to in-house careers, which includes topics such as job satisfaction, mobility, professional development and compensation.    Full Story

Global Legal Tech Is Transforming Service Delivery

Posted: 2017-Sep-01

Thomson Reuters recently issued research that reveals a 484% five-year increase in global patent filings for new legal services technology. This signals: (1) the distinction between legal ‘practice’– differentiated legal expertise and skills— and ‘the business of law’—the means by which legal services are effectively delivered; (2) the integral role of technology in legal delivery; (3) the wane of ‘brute force,’ labor intensive methods and ascendancy of tech and process-enabled models that leverage and reduce ‘practice’ and expand automation and the role of lower-cost resources; (4) legal digitization–tech that creates connectivity between consumer and provider, real-time communication, automation, cost and risk reduction, and enhanced customer experience/satisfaction; and (5) customer demand for alternatives to the traditional ‘practice model’ of legal delivery in a digital age.    Full Story

3 Law Firms With Their Own Riff On The Mansfield Rule

Posted: 2017-Aug-30

Nearly 50 law firms have adopted the Mansfield Rule in an effort to improve diversity, but a few firms have decided to go rogue and implement their own versions of the rule. While 44 firms have now signed on to the Mansfield Rule — named after Arabella Mansfield, the first woman admitted to the practice of law in the United States — a number of others are playing with the concept and tweaking it for their own purposes to align with their individual goals. [Law360]   Full Story

Governance Risk Compliance

Bringing E-Discovery In-House: It can make sense, but a legal department should carefully assess how much to do

Posted: 2017-Aug-30

There was a lot of talk this year at LegalTech about corporate legal departments bringing e-discovery in-house. The purported justifications for doing so are many, ranging from reduced costs and risks to increased control, efficiency and compliance. However, since the e-discovery lifecycle is very broad in scope, the real world benefits realized by bringing any particular components of that lifecycle can vary greatly from company to company.    Full Story

Spend Management

Using Your Data to Predict Litigation Costs: Technology is driving up costs, but it may also hold the key to getting a handle on them

Posted: 2017-Aug-30

How we manage e-discovery is an ever-evolving thing. As the landscape changes, new trends constantly emerge that alter the way that corporations, law firms and service providers operate. Constant change is expected and necessary, given that data volumes continue to skyrocket. Coupled with stagnating and even declining litigation budgets, this means that the industry is ripe for yet another round of evolution.    Full Story

New ‘Innovation Index’ Tracks Law Firm Technology Focuses

Posted: 2017-Aug-30

For two years in a row, Legal Services Corp. head Jim Sandman has spoken to Stanford University’s CodeX FutureLaw conference about a ranking of firms based not on profit or revenue, as The American Lawyer offers annually, but on technological innovation. The idea, as Sandman proposes it, is that firm technology adoption has the power to accelerate tech adoption across the whole legal industry, most necessarily around access to justice.   Full Story

Spend Management

VIDEO: Pharma Company’s Law Dept. Metrics Help Contain Law Firm Spending

Posted: 2017-Aug-29

AbbVie Inc.’s in-house legal department is using metrics to help it become faster and more efficient, an effort that is already paying off in the area of e-discovery, said Sam Ranganathan, the firm’s senior director of legal operations.   Full Story

Law Firm Legal Services Innovation Index

Posted: 2017-Aug-29

This study is part of a pilot project to create an index of legal-service delivery innovation. Phase 1, version 1.0 consists of a Catalog of Law Firm Innovations and a Law Firm Innovation Index, which is based on searches of law firm websites for indicia of innovation. This index is not intended to be a ranking of law firms—at least not in its current form. The data presented on this site must be viewed in their proper context. To obtain that context, carefully review this overview and the introduction and methodology sections that appear below the visualizations on the Innovation Catalog and Law Firm Index pages.    Full Story

In Legal, Blockchain Is The New Black

Posted: 2017-Aug-29

Something unusual happened earlier this month at the annual conference of the International Legal Technology Association — the seemingly ubiquitous buzz about artificial intelligence in law was somewhat muted by talk of another rapidly emerging technology, blockchain.   Full Story

Law360’s 2017 Law Firm Diversity Snapshot

Posted: 2017-Aug-29

The 2017 Law360 Diversity Snapshot shows that law firms have stagnated in their drive to diversify their attorney workforce. At every level of a typical law firm, minority attorney representation grew by less than a percentage point from last year’s survey.   Full Story

10 Things a General Counsel Needs to Know about Blockchain

Posted: 2017-Aug-29

Y ou’ve likely heard about bitcoin by now, especially given its ballooning value from US$500 to US$3,000 — all within one year — and similar cryptocurrencies like Ethereum. You probably know that blockchain is the underlying technology for bitcoin and that the technology can potentially change the world. There is also something called smart contracts. As an in-house lawyer, you should be prepared for when your CEO asks for cost reductions by applying blockchain technology and smart contracts.   Full Story

Governance Risk Compliance

How to Reduce Your Cybersecurity Risk Profile through Vendor Management

Posted: 2017-Aug-29

Regardless of the size or complexity of your organization, you are likely using third-party vendors to leverage their expertise, help lower costs and improve efficiencies, and expand your organization’s capabilities. Engaging third-party vendors who will have access to your system in the age of the dark-web, ransomware, and cyber-terrorism, however, can significantly increase your company’s data security risk profile.   Full Story

Embracing E-Signatures: Taking Your Document Processes to the Max

Posted: 2017-Aug-29

I t has been over a decade since the New Hampshire Supreme Court set the stage for the enforceability of electronic signature (e-signature) solutions. In June of 2000, the ESIGN Act formalized the legality of e-signature solutions, highlighting the functional similarity between e-signatures and their traditionally handwritten counterparts. The act made e-signatures legal and enforceable in the United States. Today, e-signatures are legal and enforceable in most jurisdictions and most countries recognize, support, and leverage the efficiencies of e-signatures.   Full Story

The Legal Services Innovation Index

Posted: 2017-Aug-29

Earlier this week came some unexpected good news for the legal ecosystem. Dan Linna of Michigan State Law unveiled the Legal Services Innovation Index, which provides some very interesting and compelling measures of innovation by: (1) country, (2) practice area, (3) type of innovation, (4) firm size / global segmentation, and (5) individual law firm. {Bill Henderson blog]   Full Story

Why the Legal Industry Must Embrace Diversity, Technology, and Collaboration

Posted: 2017-Aug-24

It’s time the legal industry pays more than lip service to embracing diversity, technology, and collaboration with other professionals. We live in a diverse society; an interconnected, interdependent world; and a period when the rule of law, the lynchpin of democracies, is under siege domestically and globally.    Full Story

Empowering Sales & Legal to Collaborate

Posted: 2017-Aug-24

60%-80% of B2B deals are governed by contracts, but 85% of companies are still using manual processes to manage those contracts. Your organization might be one of them. If it is, you know about how slow the contract cycle can be and the headaches that come with contract negotiations.[sponsored e-book]   Full Story

Governance Risk Compliance

Law Firms, Legal Departments Predicted to Focus More on IT Risk

Posted: 2017-Aug-24

Law Firms, Legal Departments Predicted to Focus More on IT Risk   Full Story

New Legal Blockchain Consortium Looks Toward Identity Verification, Legal Tech Ecosystems

Posted: 2017-Aug-23

Blockchain's increasing presence in financial technology is well-documented, but for the most part, attorneys have been watching rather than shaping the technology's development. At the 2017 ILTACON conference , a group of attorneys and legal organizations announced the formation of the Global Legal Blockchain Consortium, a group proposing to address technology standards and industry adoption within the legal industry.    Full Story

A Seat at the Table: Blockchain Alliance Adds Legal Working Group

Posted: 2017-Aug-23

When the Enterprise Ethereum Alliance (EEA) launched in 2017, its members included major corporations like JPMorgan Chase, Intel and Microsoft. But the alliance, whose members look to support and develop enterprise solutions on the open-source Ethereum blockchain, was missing participants from one key industry: the legal sector.   Full Story

Governance Risk Compliance

4 Cases Highlighting E-Discovery Trends in the First Half of 2017

Posted: 2017-Aug-22

From FRCP Rule 37(e) to when to apply TAR, here's a quick look at important cases in e-discovery so far this year.   Full Story

Governance Risk Compliance

Retention Robots: Automatic Legal Holds Becoming the Norm for Corporate Legal

Posted: 2017-Aug-22

While they are a prime responsibility for attorneys facing litigation or regulatory investigations, legal holds are not always executed as effectively as they should be. For many, it is a problem of managing data in multiple locations; for others, it's the challenge of having unreliable data custodians. But many attorneys are betting that these problems can be mitigated through the use of automated technology, according to Zapproved's 2017 Legal Hold and Data Preservation Benchmark Report, a survey of legal, compliance, IT and corporate staff from more than 50 U.S. corporations.   Full Story

GCs Find New Urgency In Longtime Push For Diversity

Posted: 2017-Aug-22

Over the past year, several large corporate law departments have announced they’re overhauling how they select outside counsel to ensure they’re getting minorities, women and other diverse lawyers assigned to them. Meanwhile, dozens of other general counsel have joined an American Bar Association pledge to create more opportunities and steer more business to diverse lawyers at firms. Driving this push is a realization that, despite years of rhetorical commitments to diversity, things haven’t gotten much better for minorities and others who are chronically underrepresented in BigLaw, particularly within the senior ranks. [Law360]   Full Story

Why Midsize Firms Run The Gamut On Diversity

Posted: 2017-Aug-22

While many law firms keep track of top students at respected law schools, upstate New York’s Barclay Damon LLP begins courting teens in racially and ethnically diverse local high schools. The firm’s hope is that one day, these students will become Barclay Damon lawyers — and that the firm’s almost entirely white racial profile will change dramatically, according to John Langan, its managing partner. [Law360]   Full Story

Gartner Hype Cycle 2017: Artificial intelligence at peak hype, blockchain heads for disillusionment, but say hello to 5G

Posted: 2017-Aug-22

The hype around artificial intelligence is at its peak, while those interested in blockchain might be heading for disillusionment. That's according to Gartner's annual Hype Cycle, which tracks the progress of emerging technology trends, from early innovation to becoming a household must-have.   Full Story

WEBCAST: Legal Operations Maturity Model Series - Evolving Your Strategic Planning & Legal Ops Leadership (January 25 @ 2pm (ET)

Posted: 2017-Aug-21

ACC’s Legal Operations Section recently published a reference model (titled “Maturity Model for the Operations of a Legal Department”) for a legal department to effectively evaluate and identify concrete steps from 14 areas to enhance the legal operational function. As part of a Webcast series, this month we will focus on the area of Strategic Planning & Legal Ops Leadership. We will have a panel of speakers that will offer real-life experience and help the attendees understand how to craft and implement improvements to the legal department’s work flow. Legal department leaders are encouraged to use it as a tool to benchmark maturity in any given area(s). The 14 areas are not prioritized, as it will likely vary based on department size, staffing, and budgets. To register for this webcast go to http://webcasts.acc.com/detail.php?id=517100&go=1.    Full Story

Governance Risk Compliance

Three GDPR Essentials

Posted: 2017-Aug-17

You Can't Afford To Be Surprised! GDPR presents one of the greatest regulatory challenges companies have faced in years. No company can afford to be ill-prepared. When you peel back the layers of GDPR, the spirit and intent is to protect the personal data of EU citizens. Unfortunately, many companies have missed three key essentials of GDPR compliance from which all the other compliance requirements are built. Download "Three GDPR Essentials Most Companies Are Overlooking" to review these critical elements for GDPR Compliance: • WHERE IS PERSONAL AND CONFIDENTIAL DATA? If you don't get this right, you are sunk. • HOW LONG ARE YOU KEEPING PERSONAL DATA? GDPR requires retention of personal data be kept to a strict minimum. • WHAT THIRD-PARTIES ACCESS, STORE OR PROCESS PERSONAL DATA? Under GDPR you are responsible for your third-parties.    Full Story

Diversity in Big Law Means More Than Gender

Posted: 2017-Aug-17

It is no secret that diversity at Big Law remains painfully stagnant. But when we talk diversity, our focus more often than not is on gender, to the exclusion of minorities, people with disabilities, LGBTQ individuals, and veterans. Industry stakeholders, both clients and law firms, have perpetuated this, placing their primary focus when it comes to diversity on gender.   Full Story

Spend Management

Pricing Legal Work is a Two-Way Street

Posted: 2017-Aug-17

In any market, effectively pricing any goods or services requires an understanding of the buyer’s perceived value. When the buyer has no idea of the value of a given task, and no idea how to measure the quality of service delivery, then the buyer and seller end up in an unproductive dance in which low cost providers, irrespective of quality or expertise, emerge victorious.    Full Story

Will Watson Transform the Business of Law?

Posted: 2017-Aug-16

Day two of the 2017 International Legal Technology Association Conference (ILTACON) kicked off with a focus on the natural language artificial intelligence engine known as Watson. Brian Kuhn, global leader and co-creator of IBM Watson Legal, and Shawnna Hoffman, IBM global cognitive legal co-leader, who have conducted over 100 use case workshops with Watson across the globe, addressed key misconceptions around AI and cognitive computing and shared insights from their business-of-law use case workshops.   Full Story

Getting to the Right Question: Futurist Pablos Holman’s Plea at ILTACON Keynote

Posted: 2017-Aug-16

At the opening keynote of the 40th ILTACON, Intellectual Ventures Lab’s Holman explains how the future comes from asking, ‘What can I make this do?’   Full Story

Enterprise Legal Management

Got Overflow Legal Work? Think Outside The Box

Posted: 2017-Aug-16

It is well-known fact that hiring a mid-level candidate — one who is experienced, cost-effective, and preferably has in-house experience — is one of the most challenging in-house hiring feats. As a result, many companies end up with mid-level overflow work they, most often, have to solve by outsourcing. How can companies do this successfully while controlling quality, efficiency, and cost? Our take on this issue reveal that, in addition to some of the more traditional routes we outline below, thinking creatively and taking an “off the beaten path” approach to managing overflow work doesn’t have to be a mind-bending feat.   Full Story

Lost in Translation; Big Law's Communication (and Trust) Issues

Posted: 2017-Aug-16

Today celebrated BigLaw leader, chairman emeritus of Seyfarth Shaw LLP, Stephen Poor contributes ‘Lost in translation: BigLaw’s communication (and trust) issues‘ to The Dialogue. We talk a lot about the change needed in pricing legal services. The reality, however, is that the impetus for change in pricing structures will come from the corporate buyers, not the BigLaw sellers, of legal services. [Hint: "Creating the necessary clarity around what qualifies as a win is a shared responsibility across buyer and seller, one that requires commitment, perseverance, and the willingness to experiment."]   Full Story

Enterprise Legal Management

Ten Things: Artificial Intelligence – What Every Legal Department Really Needs to Know

Posted: 2017-Aug-15

Some of the best scenes in the television show Star Trek (the original version) involve the crew members asking the computer a question and the computer spitting out the answer in the form of a conversation. I was utterly amazed by this and, of course, wanted my own computer that would “answer” my questions. Alas, I was ahead of my time. But, I was recently reading an article comparing the Google Home with the Amazon Echo, two devices that allow you to ask questions and get an answer. From a computer. Just like Star Trek! This brought back two important memories from the TV show: 1) intelligent computers that can talk and answer questions; and 2) never be the crewman in the red shirt. I always lived by the latter and now, it dawned on me, I could start to live by the former too.   Full Story

Coming Into the Fold: a 2017 In-House Litigation Counsel Guide

Posted: 2017-Aug-15

With the advent of increasing corporate efficiency analysis and spend reduction targets in a non-revenue producing position, a new recipe for in-house litigation counsel is the evolving rule of the road. Litigation counsel transitioning to an in-house position are now required to possess a dramatically increased set of knowledge, responsibilities and skills bridging the gap between law and technology.   Full Story

Enterprise Legal Management

How to Choose a Knowledge Management System: A 10-Point Checklist

Posted: 2017-Aug-15

Imagine your customer service agent interacting with a customer. They mean well, but it takes them forever to find the right information using your current knowledge management (KM) system. What score do you think the caller would give them on their post-call customer satisfaction survey? How likely are they to recommend your company or buy from you again?   Full Story

Contract Management

Neota Logic Links with Salesforce for Contract Automation

Posted: 2017-Aug-15

Legal expert systems company, Neota Logic, has launched an integration with CRM giant Salesforce that will enable the semi-automated creation of sales contracts inside corporates. While integrating with other tech companies is not unusual for Neota (see below re. Allens and Kira Systems news) and other legal tech pioneers in the AI field, the combining of CRM data from Salesforce with semi-automated contract templates to help sales executives is an interesting development.   Full Story

Spend Management

Outside Counsel Service Delivery Review Primer

Posted: 2017-Aug-14

Most clients do not pay sufficient attention to how legal work gets done. You are rightly concerned with who is doing the work and what you pay for it. But how legal services are d elivered gets mostly lip service despite the fact that the bulk of external spend flows to relatively stable relationships subject to high switching costs and limited, intermittent price renegotiation. With people and price in place, it is process that of fers the most levers to drive continuous improvement, especially in the context of long - term supplier relationships. Instead of focusing on discounts and write - downs, address process with your primary providers. The following six steps will help you to do this.   Full Story

Governance Risk Compliance

The Definitive Guide to E-Discovery

Posted: 2017-Aug-14

If E-Discovery were a class, this would be the textbook - Introducing Exterro’s Definitive Guide to E-Discovery. E-Discovery is a crazy-quilt of Law, Technology, Project Management, and Business. There is a lot to learn from many different angles, and it can be difficult to find a resource that is truly comprehensive. Until now. Download this definitive guide to get 90 pages of in-depth information and best practices, spanning every stage of e-discovery.   Full Story

Enterprise Legal Management

General Counsel: Guardian and Conscience of The Company

Posted: 2017-Aug-14

I was recently invited by the ABA to address a group of General Counsel on “Lawyers as Guardians of Business Integrity and Conscience of the Company.” The topic was chosen because of a spate of high-profile scandals and regulatory imbroglios that resulted in no small part from the failure of GC’s to discharge the guardian/conscience role. General counsel—and large corporate departments-- are law’s petri dish. They are reconfiguring the boundaries and expanding the expectations of what it means to be an effective corporate lawyer.    Full Story

Enterprise Legal Management

Corporate Trends Reshaping Legal Departments

Posted: 2017-Aug-10

The corporate world has never moved faster. According to a study published in the Harvard Business Review, one-in-three companies will be delisted in the next five years. Companies need to constantly reinvent themselves, their products and their markets if they want to sustainably grow. But what does this world of rapid change mean for in-house legal departments?   Full Story

AI Drive Gains Momentum as Baker McKenzie Signs Machine Learning Deal

Posted: 2017-Aug-10

Baker McKenzie has become the latest large law firm to start using artificial intelligence (AI) software in an attempt to improve efficiency and reduce costs. The legal giant, which earlier this week announced a record high gross revenue figure for its most recent fiscal year, will use a machine learning tool developed by U.S. contract analytics company eBrevia to handle transactional due diligence in North America, Europe and Asia.   Full Story

Contract Management

Axiom adds machine learning to contract review

Posted: 2017-Aug-08

The global legal services provider Axiom will take a deeper dive into artificial intelligence as a way to better understand contract language. On Aug. 2, Axiom announced that it would incorporate AI software in its merger and acquisition reviews with clients.   Full Story

Contract Management

Wolters Kluwer Tackles M&A Contract Drafting With New Analytics Platform

Posted: 2017-Aug-08

Buoyed by companies needing to more efficiently draft and elicit insights from their contracts, the market for artificial intelligence-powered contract platforms has taken off. One area where AI technology can be harnessed for many benefits is mergers and acquisitions (M&A), where parties can be easily inundated by the sheer amount and complexity of agreements they need to create and review.   Full Story

Spend Management

Microsoft Deputy GC: In New Outside Counsel Program, AFAs Plus Competition Equals Success

Posted: 2017-Aug-08

Microsoft Corp. is taking another look at how it works with outside law firms, placing a stronger focus on alternative fee arrangements, retainer payments, diversity and developing relationships with outside counsel that go beyond the billable hour. The company's legal department began using the new approach, dubbed the Strategic Partner Program, July 1 and has named 13 partner law firms so far, including Arent Fox, Covington & Burling, Davis Wright Tremaine, Fish & Richardson and Greenberg Traurig.   Full Story

When Good is Good Enough: Finding The Appropriate Legal Delivery Resources

Posted: 2017-Aug-08

Lawyers are taught to strive for perfection. That means crafting impeccable memoranda with more-than-ample precedent, syntactical precision, and just the right number of erudite footnotes. That’s great if one is submitting a brief to the Supreme Court, but it’s overkill if the forum is Small Claims Court and a pro se litigant is on the other side. Voltaire cast perfection this way: ‘The best is the enemy of the good.’ Not all matters merit the time—and cost—of perfection. Sometimes good is good enough.    Full Story

Webex (Aug 17@ 1:00 EST): Query Based Reporting Dashboard

Posted: 2017-Aug-07

Webex: Hosted by Metrics & Analysis Interest Group Presented by: Vince Cordo and Trevor Toker of Shell When: August 17, 2017 @ 1:00 p.m. (EST) Topic: This webex will cover reporting on Law Firm Panel Convergence Programs and AFA's with the approach to the implementation of QBR dashboards, known as Quarterly Business Reviews. Diving into the experiences of Shell’s integrations. The presenters will review how it has and continues to enhance their firm and vendor relationships. The speakers will concentrate on the primary focus of the initiative which is how it is directly related to the key impact and measurement of quality, results and delivery - while maintaining and reporting on Commercial Value. If you wish to participate, please email lawdepartmentops.com.    Full Story

Enterprise Legal Management

Signs of the Times: The Rise of Managed Legal Services

Posted: 2017-Aug-03

During the month of June, a handful of conversations got me thinking about the trajectory of managed legal services, namely the providers of an integrated combination of consulting, technology, and talent solutions. Roughly a decade along in its evolution, this category of legal service providers (which includes Axiom, Consilio, Elevate Services, QuisLex, and UnitedLex), provides hands-on support to general counsel facing operational challenges, often helping transform key pieces of legal service delivery. My thoughts crystallized upon hearing from an esteemed comrade, Mark Cohen, about an exciting new career chapter — demonstrating the interesting ways that “New Law” is shaping up.   Full Story

Convergence Initiatives and Panel Programs — What If The Data Says We're Wrong?

Posted: 2017-Aug-03

Self-reflection can easily become self-delusion. I’m either about to write something that runs counter to my own vested interests, or I’m preemptively defending those interests from unfriendly empirical evidence. I don’t know myself well enough to tell you which. Regardless, I’ve long believed most convergence initiatives waste considerable time for limited benefit despite the fact that I regularly consult on convergence initiatives. [Casey Flaherty guest piece in 3 Geeks & a Law Blog]   Full Story

The Evolution of Predictive Coding

Posted: 2017-Aug-03

Sometimes change hits an industry like a thunderbolt. More often it comes gradually, until the tipping point when everything changes. That’s how it’s gone with technology-assisted review (TAR), or “predictive coding,” as it’s also known. Attorneys have been using TAR in live cases for at least 10 years, and the basic ideas were circulating in academia for decades before that. A little more than five years ago, US magistrate judge Andrew Peck noted in a landmark decision, “Technology-assisted review can (and does) yield more accurate results than exhaustive manual review, with much lower effort.” According to a recent report, 71% of corporate counsels are now using TAR on at least some of their cases. So why isn’t everyone using it now?   Full Story

Governance Risk Compliance

Guide to Conducting Internal Investigations

Posted: 2017-Aug-03

Released in six parts, this manual provides best practices and guidance for those conducting or overseeing investigations, including Boards of Directors, General Counsel and Corporate Executives in both the U.K. and the U.S. [Clutch Group]   Full Story

What Shingle Signs Have To Do With Innovation (Another post in the “how to change the world” series)

Posted: 2017-Aug-03

Prosperous Japanese merchants had, at one time, a tradition of hanging impressive lacquered signs outside their places of business. These signs, called “kanban,” signaled the type of business and that the customer could trust the merchant. Investing in a nice kanban said, “I have been a successful merchant and plan to be here for a while.” The word kanban was appropriated by lean thinkers to mean a different type of sign. The kanban sign, or kanban board as it is commonly called, provides information that a person, group, or even company can use to manage workflow. The next step in our changing the world series is learning how this simple tool can help you free the time to innovate. [Ken Grady blog]   Full Story

Spend Management

Microsoft To Shift Away From Billable Hours

Posted: 2017-Aug-02

Microsoft Corp. is hoping to shift 90 percent of its legal work to an alternative fee structure over the next two years, moving away from billable hours, a company executive said last week. [Law360]   Full Story

Spend Management

Behind Microsoft’s Attack on the Billable Hour

Posted: 2017-Aug-02

Microsoft recently announced it plans to reduce the amount of outside legal work it pays for on an hourly basis down to just 10 percent in the next two years. That means it plans to move 90 percent of its legal spend into alternative fee arrangements — up from around 55 to 60 percent today, according to David Howard, a deputy general counsel spearheading the change.   Full Story

Spend Management

The New Paradigm: Predicting and Controlling the Total Cost of eDiscovery

Posted: 2017-Aug-02

Effectively managing eDiscovery spend is now a baseline requirement for both in-house and outside counsel who are acting in the best interest of the organization that they represent. As litigation costs continue to soar, it is imperative that eDiscovery professionals utilize the Total Project Cost Methodology to analyze, control, and predict eDiscovery spend. [sponsored whitepaper from UnitedLex]   Full Story

Contract Management

Accord Project Consortium Looks to Establish Standards for Smart Contracts

Posted: 2017-Aug-02

Accord Project Consortium Looks to Establish Standards for Smart Contracts   Full Story

Spend Management

Microsoft's Embrace Of Alternative Fees Shows Wider Trend

Posted: 2017-Aug-02

The announcement last week that Microsoft Corp. would shift 90 percent of its legal work to alternative fee arrangements within two years reflects a wider trend of large companies embracing nontraditional pricing and sounds another death knell for the billable hour.   Full Story

Enterprise Legal Management

VIDEO: GE Healthcare Eyes Automation in Its Legal Operations

Posted: 2017-Aug-01

GE Healthcare is finding automation to be one of the biggest challenges as it builds its legal operations function, Vice President and General Counsel Laura O’Donnell said. In-house lawyers have been wrestling with how legal processes that are tailored for specific needs can be made “repeatable and automated without losing the good analysis that we are known for as a profession,” O’Donnell told Bloomberg BNA.   Full Story

Best Firms For Women Study Shows Benefits Go Unused

Posted: 2017-Aug-01

Working Mother Media on Tuesday unveiled the results of its survey of the best law firms for women, revealing that all the winning firms have flexible work arrangements and increased parental leave benefits, but that lawyers’ participation in those programs remains relatively low. All of the law firms on Working Mother’s top 50 list this year offer reduced hours and remote work, but the survey showed that only 9 percent of attorneys actually use the reduced hours option and just more than half of the lawyers at the top firms take advantage of the ability to work away from the office, according to the report. [Law360]   Full Story

Enterprise Legal Management

The Director of Legal Operations; Why Should Companies Hire Their Own Legal Executives? For the Significant Return They'll Receive on Investment

Posted: 2017-Aug-01

Over the past five years I have had the opportunity to work with dozens of corporate and government law departments in Canada and abroad. Most have at least four features in common. [Lexpert]   Full Story

Enterprise Legal Management

Ten Things: Legal Project Management for Beginners

Posted: 2017-Jul-31

Managing a legal project is not an easy task. Not for in-house counsel or for outside counsel. There are simply too many ways for a project to “come off the rails” and turn into a disaster. Usually, the disaster has to do with cost/budget. While blowing the budget is definitely not good, a worse scenario is when the disaster results in the project failing, be it a contract, and merger or acquisition, or a piece of litigation where the stakes are high. A project “fail” can mean big problems for in-house lawyers, all the way up to being shown the door. This is why it’s so important for in-house counsel and outside counsel to be on the same page any time there is a project of material size or risk.    Full Story

Contract Management

Robotic Review: The Use of Artificial Intelligence in Contract Review

Posted: 2017-Jul-31

According to a recent survey by management consulting firm Altman Weil, law firms are beginning to explore AI’s potential. While only 7.5% of surveyed law firms are currently making use of AI, nearly a third of the surveyed law firms have begun to explore opportunities to use AI as a legal tool. The capabilities of AI, whether currently available or on the horizon, suggest that both lawyers and clients can benefit from the legal field’s embrace of AI. This is particularly true with respect to the use of AI in the many phases of contract review: contract creation, contract analysis, and contract due diligence.   Full Story

Spend Management

Using Your Data to Predict Litigation Costs: Technology is driving up costs, but it may also hold the key to getting a handle on them

Posted: 2017-Jul-31

How we manage e-discovery is an ever-evolving thing. As the landscape changes, new trends constantly emerge that alter the way that corporations, law firms and service providers operate. Constant change is expected and necessary, given that data volumes continue to skyrocket. Coupled with stagnating and even declining litigation budgets, this means that the industry is ripe for yet another round of evolution. Corporate legal departments have answered the call for change and realize that they must find new ways to control soaring costs. By thinking about where they came from, these departments have realized that years of litigation have given them one precious thing that may help – enough historical data to build tracking and prediction methods for the future.   Full Story

For Lawyers, Fear of Change Trumps Loss of Billable Hours

Posted: 2017-Jul-31

What I am about to write is completely anecdotal, but I think is relevant to the current disruption that we are seeing in the legal industry when it comes to automation of legal tasks. I know, most of you are asking, "how does that vary from all your other posts, Greg?" Quite frankly, it doesn't, but I wanted to warn the readers that this one is my experience, and your mileage may vary. [3 Geeks & a Law Blog]   Full Story

A Conversation With Six General Counsel (about "thought leaders experiment')

Posted: 2017-Jul-28

Since the publication of the GC Open Letter, we’ve heard a lot of perspectives from the legal industry. But we haven’t heard more about the Experiment from the GCs, themselves. So we talked to six of them to learn which hypotheses they’re most interested in, as well as their motivations.   Full Story

Enterprise Legal Management

Innovation in Organizations, Part II

Posted: 2017-Jul-28

The graphic above, adapted from Rogers, Diffusion of Innovations (5th ed. 2013), shows the distribution of innovativeness among 324 German banks. The innovativeness scale is a count of innovation adoptions from a universe of 12 interactive telecom innovations that were diffusing through the German banking sector during the early 1990s. To help distinguish the early adopters, more recent innovations were weighted more heavily. The distribution is a textbook example of the Rogers Diffusion Curve. The long innovators tail exists because innovators are typically 2+ standard deviations from the mean on innovativeness.   Full Story

Enterprise Legal Management

Innovation in Organizations, Part III

Posted: 2017-Jul-28

The graphic above reflects three different types of innovation “outcomes”: Initiation of an innovation adoption process that results in an organization making a decision to adopt an innovation. See Post 015 Implementation of the adoption decision, which entails planning, change management, and redefining/restructuring and clarifying the innovation in the field so that it delivers its intended benefits. See Post 015 Adoption Success, which presumes success in both initiation and implementation.   Full Story

The Advent Of ‘Blockchain’ And What It May Mean For Lawyers

Posted: 2017-Jul-28

The financial world may be headed for a major change. As with any change to society, there will be disputes, and good lawyers need to be ready.   Full Story

Governance Risk Compliance

12 Keys to Compliance—How Does Your Company Stack Up?

Posted: 2017-Jul-28

Regulatory compliance is no longer an option to be implemented by only mega corporations. Any size enterprise is fair game to regulatory scrutiny, which renders the economic and reputational risks of noncompliance too costly at every level. But what elements comprise a strong compliance program and how many of those elements does your compliance program include?   Full Story

Law firms’ problem with women

Posted: 2017-Jul-28

The last time I wrote about women and the law, it took weeks for the flames to die down. Only a glutton for punishment would return to this topic again. Ahem. So I’ve been collecting articles about the seemingly endless issue of the apparently insurmountable barrier to the full participation of women in law firms. Another article on that score, this one from The New York Times earlier this week, galvanized me to pull them all together and talk about them.    Full Story

What GC Thought Leaders Experiment Is About (Hint: Not Cost)

Posted: 2017-Jul-26

The publication of An Open Letter From 25 General Counsel on July 11th has led to an outpouring of responses and reactions from different corners of the legal profession. We're excited to see it—one of the aims of the Thought Leaders Experiment was always to create debate and dialogue. A fair bit of the discussion has been about the goals of the experiment—what's it really for? This has become a bit of a Rorschach test for the whole legal profession: we're all looking at the same inkblot, but we're seeing (sometimes entirely) different things. Some of the discussion presumes the experiment is a billing review or cost analysis. It's not, so we thought it would be helpful for us to clarify what it is.   Full Story

Cool Vendors in AI for Legal Affairs, 2017

Posted: 2017-Jul-21

Legal technologies enabled by artificial intelligence can have a profound efficiency impact on the way legal services are delivered. This research helps CIOs select innovative solutions that support contract analysis, legal research, knowledge management and case-predictive analytics. [Report is free]   Full Story

Enterprise Legal Management

Innovation in Organizations, Part I

Posted: 2017-Jul-21

Every legal innovator, early adopter and change agent shares a common, unifying desire: To speed up the pace of innovation within their organization. This statement is true whether the context is a law firm, legal department, government agency, bar association, or law school. [blog - Bill Henderson]   Full Story

To Change The World, Start With You; Lead your personal revolution with a Lean System

Posted: 2017-Jul-18

Mahatma Gandhi, a lawyer, knew how to use a movement to create change. He became one of the greatest change agents of the 20th century. He knew that any movement starts with one. “We must become the change we wish to see in the world.” Changing the legal industry may appear less inspirational than changing a country. But, changing the legal industry will have tremendous impact beyond a few large corporations and law firms. As the cost of legal services decreases, the number of people and corporations that can afford legal services will rise.   Full Story

Luminance and HighQ Announce Product Integration to Automate Data Management

Posted: 2017-Jul-18

Due diligence artificial intelligence software provider Luminance and data collaboration platform HighQ, both London-based companies, recently announced a product integration that will allow users to pipeline data from HighQ into Luminance for processing. Within the integration, users will be able sync data from the HighQ platform into Luminance in real time without having to retrieve data piece by piece.   Full Story

Why You Must Clean Your Office Before Changing The World

Posted: 2017-Jul-18

This post is part of a continuing series about how to change the world, starting with you. To read the series, start here. The most difficult part of change has nothing to do with technology, methods, what to do, or how to do it. It all comes back to the people. Change initiatives live or die based on our success in getting people to change. The same is true for modernizing the legal industry, consulting, professional services, or our approach to work in general.   Full Story

A Law Firm Famed for Lean Staffing Gets Leaner

Posted: 2017-Jul-18

A dozen years ago, Stephen Poor stood in front of the Seyfarth Shaw partnership and introduced an idea he would pursue until—and even after—he left the firm's chair position last year. The idea would eventually become a major part of Seyfarth's business, now known as SeyfarthLean, and would earn the firm a reputation as a first-mover in an area that clients are increasingly demanding: legal project management.   Full Story

Knowledge Management

Award-Winning Litigation Tracking Tool Lifts a Burden for Ricoh Lawyers

Posted: 2017-Jul-18

In May, the Association of Corporate Counsel named several "Value Champions"—legal departments that, through legal operations efforts, including improved use of technology, have found a way to fulfill the mandate facing many in-house lawyers today: Do more with less. One of this year's winners was Ricoh USA. The ACC honored the imaging, printing, copying and document management company for its partnership with outside counsel Reed Smith. The two developed a shared software tool to track employment litigation matters and create a "knowledge center" accessible by in-house employment lawyers and select employees from Ricoh's human resources and risk management departments.   Full Story

Spend Management

How to Make RFPs More Effective

Posted: 2017-Jul-18

Keeping abreast of the latest techniques in the competitive bid process empowers general counsel to improve that process. Based on my recent consulting projects in which law departments put out requests for fixed-fee bids on large portfolios of work to be done over two or three years, 10 techniques deserve special consideration. Most of them also tend to further data transparency and increased objectivity.   Full Story

Governance Risk Compliance

6 Myths About Predictive Coding

Posted: 2017-Jul-18

Predictive coding is hard to master, not very flexible and quite limited in its uses. That’s the perception, said Hal Marcus. Only it’s wrong. Marcus, an e-discovery attorney and director of product marketing at OpenText Solutions, was the moderator of a webinar on predictive coding that we hosted on June 1.    Full Story

Enterprise Legal Management

The Legal Industry Is Undergoing More Than a 'Dance Around Change'

Posted: 2017-Jul-14

Mark Cohen responds to an article exploring whether the long static legal industry is undergoing real change or simply dancing around it. He asserts that far more than dancing as afoot, "legal practice—the core tasks that lawyers should do—is bifurcated from the delivery of legal services/the business of law. Law firms are still practicing law and selling legal expertise, but that's a shrinking element of legal delivery. Legal operations teams are reinventing the way technology and process can be leveraged to streamline the delivery of legal services. [don't skip the comments]   Full Story

Governance Risk Compliance

5 Ways Legal and Compliance Teams Can Benefit from Office 365 Migration

Posted: 2017-Jul-14

IT departments are typically in the driver’s seat of an organization’s migration to Microsoft Office 365 or other cloud solutions. Some organizations have faced major data breaches, regulatory investigations or large-scale litigation that serve as catalysts for auditing and updating existing processes and technology. Other organizations may not have the same pressures, but are looking to shift to cloud solutions to address budget strains or make incremental changes to systems and IT overhead. But regardless of the drivers, IT is often leading the charge.   Full Story

Governance Risk Compliance

Bloomberg Law Relaunches Corporate Practice Center with In-House Counsel Focus: Compliance, Toolkits and Analytics

Posted: 2017-Jul-14

As market power shifts from law firms to in-house counsel, Bloomberg Law has responded by bulking up the Corporate Practice Center with resources designed to address the special needs of Chief Legal Officers, Chief Compliance Officers and Chief Operating Officers. Earlier this year Bloomberg Law relaunched the Corporate Practice Center with materials developed with extensive input from corporate counsel at major U.S. Companies. The Corporate Practice at Center includes practice pages covering: compliance, legal operations, corporate governance, alternative business structures, litigation and corporate news. In addition an “In Focus, “hot topics” section offers deep coverage of special topics such as proxy regulation and FCPA.   Full Story

VIDEO: MasterCard Helping to Drive Diversity in Legal Profession

Posted: 2017-Jul-13

Diversity matters because it drives innovation, said Malvina Longoria, general counsel, Strategy & Transformation at MasterCard Inc. MasterCard is a signatory to an American Bar Association push to include more women and minorities in the legal profession. Legal services remains one of the least diverse professions in the U.S. “The business case for diversity is very clear,” Longoria told Bloomberg BNA.    Full Story

‘Doing AI’: What Legal Should Remember About Big Data

Posted: 2017-Jul-12

The term AI may be exploited in legal in present, but AI technology can be part of a revolutionary future—if there are some fundamental shifts.   Full Story

Spend Management

5 Questions To Ask Firm Before Accepting A Litigation AFA

Posted: 2017-Jul-12

In-house attorneys routinely receive, review and compare alternative fee arrangement proposals and nearly all law firms regularly submit them, but the parties often do not follow a disciplined approach in developing a realistic budget. In this series of six articles, we provide guidance to ensure that AFA proposals are meaningful and realistic to both the client and outside counsel. In this second article in the series, we discuss five questions that every client should ask the law firm before accepting an AFA proposal for a litigation matter. [Law360]   Full Story

Spend Management

GC Data Sharing Plan Is 'Wake-Up Call' for Law Firms

Posted: 2017-Jul-12

The GCs have spoken. And already, their outside counsel have heard a “wake-up call” and a “warning bell” about impending change that could shake up competition among law firms. A group of 25 general counsel from major companies on Tuesday announced a plan to share and analyze data on the law firms they use and the outcomes they achieve, with the goal of figuring out what types of firms and billing arrangements work best.   Full Story

Enterprise Legal Management

Showcase for Legal Operations on LinkedIn

Posted: 2017-Jul-11

Champion the Legal Operations function - The ACC LinkedIn Legal Operations page showcases leading practices shared among the in-house community and the legal ecosystem. Help show off the value of legal ops professionals - author articles, follow it to get updates, share and tweet items of interest (#ACCLegalOps).   Full Story

Enterprise Legal Management

Generalizing about Clients

Posted: 2017-Jul-07

As a law professor, I worry about my students’ job prospects. One way to manage this worry is to study clients and to work backwards from their needs. Opportunities tend to find lawyers who follow this discipline. Yet, making generalizations on law clients in the year 2017 is surprisingly difficult. This point was recently driven home by the juxtaposition of two “voice of the customer” examples at the Ark New Spectrum conference in Chicago last month. [blog: Bill Henderson touching on impact of legal ops]   Full Story

Governance Risk Compliance

On-Premise Cloud Deployment: A Myth of Control?

Posted: 2017-Jul-07

In-house legal departments and law firms looking to become leaner, cost-effective businesses will oftentimes turn to cloud storage to inexpensively store data and enable mobile lawyering. But just how these organizations should deploy cloud technology, whether on-premise or through a third-party provider, is up for debate. While there are cost savings with either deployment, each comes with different levels of data security risk.   Full Story

Governance Risk Compliance

Nothing to LOL About: E-Discovery of Texts On the Rise

Posted: 2017-Jul-07

While SMS e-discovery is in its relative infancy, numerous recent court decisions should put all organizations on notice: Texts are discoverable, and failure to plan accordingly may result in damaging admissions, adverse inferences or worse. Several related factors have kept SMS e-discovery from becoming a commonplace practice to date: unfamiliarity with SMS data management, fear of reciprocal demands for SMS data and the general objection that it presents an undue burden under discovery principles of proportionality and reasonableness.   Full Story

Knowledge Management

Knowledge Management in the Age of Need to Know Security

Posted: 2017-Jul-07

Double-edged Sword: Protect & Deliver. 2016 was a banner year for cyber incidents as records breaches increased by 556% with more than four billion records leaked. The regulatory and client response has been significant. The regulatory side brought the introduction of the New York State Department of Financial Services (NYS DFS) cybersecurity regulation, in addition to pending other regulations such as the General Data Protection Regulation (GDPR) which also mandate security requirements. From the clients, ACC released their Model Information Protection and Security Controls for Outside Counsel Possessing Company Confidential Information. The provisions of all these effectively create a standard of care for handling and protecting client data; that standard is fairly clear that firms must lock down access to only those who require it. [3 Geeks & Law Blog]   Full Story

Spend Management

The In-House Tension Over Outside Counsel

Posted: 2017-Jul-06

General counsel are becoming increasingly eager to part ways with inefficient and expensive outside law firms, but many of their subordinates are eager to keep using them, setting up a corporate divide over when and whether to involve outside counsel in projects. This push and pull in corporate legal departments is driven by a few factors, including a desire on the part of general counsel to whittle down their panel of law firms and drive costs down, as well as line counsel’s desire to hire the best of the best or a familiar face to ensure the successful outcome of a legal matter, according to Amar Sarwal, vice president and chief legal strategist of the Association of Corporate Counsel. [Law360 paywall]   Full Story

100 Minutes Of Intense Innovation, Or Changing The World In One Class; Design thinking, empathy, and the quest for “new”

Posted: 2017-Jul-06

It all started with two brothers, Tim and Dave. They started the design and innovation company IDEO, and that gave rise to the design thinking movement. To design a solution to someone’s problem, we must do more than clinically analyze the problem. We must empathize with the individual who has the problem. Only then can we really understand the nature of the problem and devise a solution that meets the needs of the client. [blog: Ken Grady]   Full Story

Spend Management

In-House IP Counsel Doing More With Smaller Budgets, Report Says

Posted: 2017-Jul-06

Although intellectual property budgets continue to be squeezed, patent filings are on the rise, according to a recently released report, indicating that in-house counsel are finding ways to do more with less when it comes to their companies' IP.   Full Story

Spend Management

Sophisticated law departments should conduct onsite service delivery reviews of their law firms (yes, really)

Posted: 2017-Jul-05

"This is all very feudal, isn't it?" I loved that quote. Unsurprisingly, it is about a law firm. The nugget was relayed by a former lawyer now working at the global design firm IDEO whose presentation served as the exclamation point on a great ACC Legal Ops conference. The presenter, Sean Hewens, was recounting the IDEO team bringing design thinking to a law firm. Hewens himself, like his co-presenter, IDEO's GC Rochael Adranly, had lived the law firm life. But other team members were making first contact with our peculiar tribe. The keen insight came from a psychologist emerging from his maiden voyage into a partner's office.    Full Story

Governance Risk Compliance

Your Law Firm Got Hacked. What Do You Do Now? A four-step guide to how law firms can limit their exposure to further cyber theft and legal liabilities after an attack.

Posted: 2017-Jul-03

For legal professionals, the latest widespread ransomware attack hits close to home. DLA Piper offices across Europe and the United States were crippled by ransomware in what was the first publicly acknowledged law firm victim of the attack. It is too early to tell if DLA Piper is the only firm to be affected, but its breach speaks to a broader vulnerability law firms across the globe face against increasingly sophisticated cyber threats. And while many law firms are building out their cybersecurity defenses, it is far from clear whether they will be ready once an attack happens. It is often the steps taken post-breach that can most limit a law firm's damages, but what exactly do those steps include? Here is a look at some of most important actions law firms should take immediately following a cyberattack:   Full Story

Move Over Humans, The Machines are Here to Investigate

Posted: 2017-Jul-03

Tasked with finding needles in digital haystacks, modern investigations look to move beyond the limitations of human review with technologies like document review and data analytics. For Alex Southwell, partner at Gibson, Dunn & Crutcher and one of several speakers at Exiger’s June 26 “How Data Analytics Can Transform Today’s Complex Investigations” discussion, the biggest problem rests not with data or law, but with human reviewers themselves. “The problem is that many companies are trying to [perform investigations] by using the old tools, by throwing bodies at the problems, and the mismatch between problems and solutions is causing dramatic inefficiencies,” he said.   Full Story

Governance Risk Compliance

Six Steps for Lawyers to Secure their Cyber Walls (Perspective)

Posted: 2017-Jun-30

I am a big fan of mnemonics since it is a learning tool introduced to me many years ago by a bar exam prep provider that helped me prepare for and pass the New York and Connecticut Bar Exams. Here is a simple mnemonic I developed based on the letters for the word “SECURE” to identify six practical and straightforward cybersecurity focus areas for all organizations and their legal teams.   Full Story

Enterprise Legal Management

ACC Legal Ops Observer - June Issue - Read-Out from the Conference

Posted: 2017-Jun-29

So much great teaching and advice, so little time. This issue of the Observer provides a recap, including key take-aways from the keynote, and from sessions on disruptive innovation, metrics, business alignment, legal service delivery transformations, gaining traction in early-stage legal ops functions, strategic planning, change management, and employee development. And links to the session materials It's a keeper!   Full Story

Enterprise Legal Management

VIDEO: Microsoft’s Legal Department is Piloting AI Right Now

Posted: 2017-Jun-27

Microsoft Corp. is testing whether artificial intelligence can aid in-house legal work, said Tami Baddeley, legal operations lead for the software provider. Baddeley spoke to Bloomberg BNA June 5 on the sidelines of the Association of Corporate Counsel’s Legal Operations Conference in Chicago.   Full Story

Lexis Answers: Artificial Intelligence Without the Hyperbole; No Robot Lawyers In Sight--A Fastrack to Legal Answers

Posted: 2017-Jun-27

I spent almost an hour last Friday talking to Jeff Pfeifer, Vice President of Product Management at Lexis Nexis about the upcoming release of a new artificial intelligence enabled Lexis Advance feature called Lexis Answers. Instead of the “robot lawyer” hyperbole that has characterized many recent AI product announcements, Pfeiffer, while enthusiastic for Lexis Answers, is refreshingly restrained in discussing the product.    Full Story

Enterprise Legal Management

Fast versus Slow Innovations

Posted: 2017-Jun-27

Are rapidly adopted innovations more valuable and important than innovations that take a long time to take hold? Not necessarily. This blog post is part of Legal Evolution’s foundational series on diffusion theory. Here’s the key point: speed of adoption is not a reliable guide for an innovation’s importance. In fact, competitive advantage is much more likely to lie among slower ideas where innovators focus on several key factors to accelerate the rate of adoption. [This post, from Bill Henderson of Indiana University moves from theory to practice, citing examples including project management and process improvement, including integration of AI into workflows; AFAs that reward efficiency and innovation; enterprise-level workflow management; talent management based on behavioral science; and construction of client-facing self-help solutions]    Full Story

Enterprise Legal Management

Is It Time to Automate?

Posted: 2017-Jun-27

Kevin Caulfield, a product line director at Wolters Kluwer ELM Solutions, understands that general counsel don’t want their departments to be viewed solely as cost centers. Many of them strive to show how they can be good business partners with other parts of their organization by focusing on initiatives that will help reduce costs and generate revenue. To Caulfield, one of the ways this can be achieved is through enterprise legal management technology. Although many long-established corporate legal departments have already made good use of this technology, he says, there are many growing companies that still may not realize the benefits of an enterprise legal management solution. [Q&A in MCC]   Full Story

Governance Risk Compliance

E-Discovery Research Reveals a Focus on Cloud Adoption, In-Sourcing and Client Service

Posted: 2017-Jun-27

Ari Kaplan on his research of in-house and Am Law 200 e-discovery counsel, exploring current challenges and where companies are making investments.   Full Story

Enterprise Legal Management

Legal Departments Keep Huge Percentage of Work In-House. Here's Why.

Posted: 2017-Jun-27

Nearly 75 percent of work for legal departments is handled internally, according to a recently released report. Keeping more work in-house has been the reality for in-house counsel for some time, and current and former in-house lawyers say it's a trend that's likely here to stay. The results from the 19-page "General Counsel Up-at-Night" report are based on responses to an online survey conducted in spring 2017 from more than 200 U.S.-based general counsel and other in-house legal decision makers.    Full Story

Enterprise Legal Management

Amazon's GC on 'No-Lose' Talent Program in Legal Department

Posted: 2017-Jun-26

There's a lot of untapped talent that Amazon.com Inc.'s legal department can now access because of a program that helps women attorneys re-enter the workforce after taking time off, according to David Zapolsky, senior vice president, general counsel and secretary at Seattle-based Amazon. This program, which can be very valuable for legal departments, is a "no-lose proposition," he said.   Full Story

Your Trusted Legal Adviser May Not Be A Lawyer

Posted: 2017-Jun-26

The most accomplished lawyers are those that become ‘trusted advisers’ to clients. That means their counsel is sought not only for discrete cases but also on an enterprise basis—and not just for ‘legal’ matters. The trusted adviser has a profound understanding of the client’s business and provides professional judgment, emotional intelligence, candor, and experience tailored to the client’s risk tolerance, enterprise objectives, and company DNA. That’s a far cry from simply ‘knowing the law’ or ‘handling a case.   Full Story

Future Law: Reflecting on Access to Justice

Posted: 2017-Jun-23

After attending CodeX Future Law at Stanford in early April, my takeaway was that we are only solving a small piece of the huge access to justice problem. Please do not misunderstand, the topics and speakers were excellent. However, other than Professor Gillian Hadfield’s keynote, we appear fixated on the big law issues, including large corporate challenges with few exceptions on the chatbot panel. Implementing change at only an elite level will not solve the problem for the hundreds of millions of Americans and billions worldwide who cannot access justice. Instead, we need to question and redesign every process, service, including who is providing what service, and go outside the law for solutions to everyday legal problems.   Full Story

Enterprise Legal Management

Impressions from ACC Legal Ops

Posted: 2017-Jun-22

Having just returned from the 3rd annual ACC Legal Ops meeting in Chicago, I was struck not only by how this event continues to grow and evolve, but the focus of the event on how legal operational professionals can leverage their roles to align strategy and planning to both the evolving role of the General Counsel and the expanded opportunities of their respective organizations.   Full Story

HP General Counsel Offers Advice on Ensuring Gender Pay Equity

Posted: 2017-Jun-22

Studies continue to show a gender pay disparity in the legal profession. But there are ways to help close the gap, Kim Rivera, chief legal officer and general counsel at HP Inc., said at a recent event at the United Nations headquarters in New York City focused on celebrating — and honoring — women who have broken through barriers to become leaders in the practice of law.   Full Story

Spend Management

Law Firms Aren't Adapting Fast Enough To Lack Of Demand

Posted: 2017-Jun-22

Legal consulting firm Altman Weil Inc. released on Thursday its annual survey of top law firms that found firms aren’t adapting quickly enough to the industry’s oversupply of lawyers and a decreasing demand for services. More than half of the 386 firms surveyed report their equity and nonequity partners are not sufficiently busy and approximately 43 percent of their firm’s lawyers, who aren’t partners or associates, don’t have enough work, the report says. “Decreasing demand for legal services is endemic in the profession,” the report says. [Law360 paywall]   Full Story

Enterprise Legal Management

5 Lessons for Work Amazon Can Teach Us (And you don’t have long to learn the them)

Posted: 2017-Jun-22

What we can learn from Amazon comes from a different place. It comes from Amazon’s approach to to the market, or more precisely owning the market. The lessons can be applied by individuals and scaled up to global firms. That may seem like a stretch. But, the lessons require changing your attitude about how to meet the needs of those who buy from you.    Full Story

Spend Management

VIDEO: Lessons Learned From 3M Culling Law Firms

Posted: 2017-Jun-20

General counsel support is crucial for corporate legal departments that are trying to decrease the number of law firms they work with, 3M Co.’s managing counsel said. The most important step is making sure the in-house team is “aligned, starting with the general counsel,” said Joseph Otterstetter, who leads his company’s ongoing convergence efforts. “There will be resistance, I promise, and so if the general counsel isn’t supportive, it’s best not to even start, frankly.” 3M is now in the third stage of its overall convergence work, Otterstetter told Bloomberg BNA June 6 on the sidelines of the Association of Corporate Counsel’s Legal Operations Conference in Chicago.    Full Story

Enterprise Legal Management

The New Delivery Paradigm and Tools of the Legal Trade

Posted: 2017-Jun-19

Legal practice and legal delivery were once synonymous. That's changed. The practice of law has morphed into the business of delivering legal services--like medical practice and healthcare delivery. That means that law is not just about lawyers anymore. It also means there are new delivery tools.   Full Story

The Boring Law Firm; The model is dead, may it rest in peace

Posted: 2017-Jun-19

We have been circling this issue for years, but we won’t let go and head to where the facts take us: the large law firm model passed its “use by” date long ago. There are large law firms that do well, a few very well. But, we confuse the individual firm with the genre. The exception of this firm or that firm does not prove a rule that the large law firm model remains viable. Corporations supporting the model do not help anyone, especially themselves.   Full Story

Governance Risk Compliance

Tips For Complying With ABA’s New Encryption Guidance

Posted: 2017-Jun-19

On May 11, 2017, the American Bar Association’s ethics committee published revised guidance regarding an attorney’s duty to protect sensitive client material in light of the high volume of recent high-profile hacks. As early as 2013, the ABA Cybersecurity Handbook emphasized that hacks and data loss are not a matter of “if,” but “when,” and the ABA recently re-examined this fact in light of an attorney’s core duties. According to the revised guidance, encryption is often necessary to protect sensitive client emails and files, and often requires a client’s informed consent should an attorney forgo such protection. [Law360 paywall]   Full Story

Spend Management

World Class Innovation and Efficiency, Billed by the Hour

Posted: 2017-Jun-19

Below are two beliefs I [Bill Henderson] carried with me for many years. 1) In all human endeavors, incentives exert a powerful effect on behavior; 2) Within the legal industry, the billable hour is the primary impediment to innovation and efficiency. Belief 1 still stands. But belief 2, which I viewed as a corollary of 1, recently fell like an oak tree. This shift in worldview happened during my research for Efficiency Engines, a story on rise of legal managed services. During visits to several managed service facilities, I witnessed quantum leaps in legal productivity for relatively sophisticated legal work. And in each case, the work was priced and sold by the hour.   Full Story

The Lawyers of Tomorrow: 5 Trends Changing the Industry

Posted: 2017-Jun-16

Undoubtedly, the practice of law is changing rapidly. Lawyers are going in-house faster, in-house legal departments are impacting the business more than ever, and lawyers are constantly adapting to shifts in the way companies conduct business. In addition to the overall changes in the corporate climate, the practice of law is changing as well. On the technology side, automation and legal operations are disrupting the way in-house legal departments operate. On the business side, general counsel are poised to become leaders of both the C-suite and corporate boards. With this in mind, here are the five trends we believe are going to disrupt the practice of law, and what we can do to embrace them.   Full Story

Enterprise Legal Management

New ACC Survey Finds 'Dramatic' Gender Pay Gap for In-House Counsel

Posted: 2017-Jun-16

A new report from the Association of Corporate Counsel draws “a dramatic picture of gender pay disparity” for women in-house lawyers, while it shows their male colleagues may be sitting in denial. The “Global Perspectives: ACC In-House Trends Report,” released Tuesday, indicates that a higher percentage of women than men occupy lower-level categories when it comes to in-house salaries.   Full Story

Winning in Managing Outside Counsel

Posted: 2017-Jun-16

Some might think it presumptuous for an attorney in private practice, not in-house, to opine on how inside counsel can better manage outside counsel. But I was an in-house lawyer—sort of. I was in the White House Counsel’s Office. Granted, the analogy is a bit oblique. The job was not in the private sector. And we had only one law firm, the Department of Justice, with a very favorable fee arrangement (as in free). Still, I did have to learn how to manage the relationship. More on point, though, is my experience in the private sector as a member or leader of many teams that in-house lawyers have managed. For more than 30 years, I have observed from this vantage point what works and what does not. In my view, much of the folk wisdom on managing outside counsel is at best partially true, and important canons outside this anthology are ignored or used to less benefit than they could be.    Full Story

3 New Technology Positions Finding a Foothold in Modern Legal

Posted: 2017-Jun-16

A legal week panel discusses growing technology careers paths in legal outside of the e-discovery and cybersecurity bastions.   Full Story

Adopt or Perish? Attorneys and Vendors Battle Over AI Adoption

Posted: 2017-Jun-16

A fiery discussion between technologists and lawyers reflects a need for further education.   Full Story

Many GCs Looking To Switch Firms Despite Goodwill

Posted: 2017-Jun-15

Attorneys in corporate legal departments report a high degree of satisfaction when it comes to their working relationships with outside counsel, and yet nearly half of GCs plan to change out a firm next year, according to a Tuesday report. Fifty-eight percent of in-house lawyers rated their working relationships with outside counsel as "mostly positive," and another 23 percent rated them "more positive than negative," according to the Association of Corporate Counsel In-house Trends Report, released Tuesday. And yet, one in three GCs terminated a firm last year, and 46 percent say they are considering or definitely will change out a firm next year, the report said. [Law360 paywall]   Full Story

Are Law Firms Becoming Obsolete?

Posted: 2017-Jun-15

‘Innovation’ and ‘disruption’ are the legal industry’s favorite terms these days. Articles and conferences on ‘legal innovation’ and ‘disruption’--whether, when, how, and by whom—are legion. Pinpointing when disruption will occur is as unpredictable as an Amtrak train’s arrival. As Yogi said, ‘it’s tough to make predictions, especially about the future.’ Another way to chart the industry’s future is to consider whether the traditional partnership model law firms are becoming obsolete and, if so, what will replace them? That does not require a crystal ball or a Ouija board; a growing body of evidence points to advancing obsolescence of the incumbent partnership model. The structural and operational characteristics of its replacement are now identifiable--even if its dominant players have yet to be determined.   Full Story

Governance Risk Compliance

Why Enterprises Should Extend eComms Compliance and eDiscovery Defences

Posted: 2017-Jun-15

Many enterprise electronic communications (eComms) applications offer an attractive proposition to businesses by delivering lower costs, more features and access to newer desktop apps. But while they might be extremely effective business tools, often they don’t provide the functionality required to meet the compliance and eDiscovery needs for organisations today.   Full Story

Ain’t No Stopping AI Now

Posted: 2017-Jun-14

Artificial intelligence (AI) is unquestionably the legal technology buzzword of the year, but the technology that makes up an AI tool is still relatively confusing for most legal practitioners. AI can mean anything from automated workflows all the way to predictive insight, depending on who you ask. E-discovery company DISCO has just launched its own AI tool, DISCO AI, offering an opportune moment to review some of the jargon that will likely follow attorneys into the AI-enabled world.   Full Story

LexisNexis Legal & Professional Acquires Research Company Ravel Law

Posted: 2017-Jun-14

Ravel Law is known for its open-source database partnership with Harvard Law Library, as well as its judicial analytics and data visualization technology.   Full Story

Spend Management

How 3M And Sears Are Slashing Their Law Firm Rosters

Posted: 2017-Jun-13

Across the corporate world, legal departments have been striving to shrink their panel of go-to outside law firms and reduce their legal spend. Deborah Ratterman, director of legal operations at Sears Holding Management Corp., and Joe Otterstetter, associate general counsel at 3M Co., explained the steps they’ve taken to downsize their law firm rosters at the Association for Corporate Counsel’s legal operations conference in Chicago on Tuesday. The legal operations professionals discussed their processes for converging their law firms — in other words, reducing the overall number of firms they use — in a session titled “Best Practices in Converging and Bulding a High-Value Outside Counsel Network.” [Law360 paywall]   Full Story

Contract Management

Think AI Contract Review is Easy? It All Depends on the Training

Posted: 2017-Jun-12

Of the many challenges facing in-house attorneys in M&A or a company restructuring, reviewing and organizing company contracts is perhaps the most labor-intensive task. With advancements in artificial intelligence (AI), however, many legal teams been able to reduce the amount of time and effort such review can entail. But AI is far from a silver bullet.   Full Story

Enterprise Legal Management

3 Ways to Sell Your Legal Tech Project to Corporate Management

Posted: 2017-Jun-12

Securing support for a technology project from company directors and the C-suite is often the most important requirement for the project’s success. Legal technology implementation, after all, can be a long-term and expensive investment that tests the patience and resolve of many in-house managers. Yet making the business case for technology does not come easy for those in legal who have, until recently, not had to fight for funding.   Full Story

Law firms test 'Mansfield rule' to promote more women and minorities into leadership roles

Posted: 2017-Jun-12

Law firms test 'Mansfield rule' to promote more women and minorities into leadership roles. Law firms that successfully test the rule will be “Mansfield certified” and be able to send their recently promoted diverse lawyers to meet with general counsel from 45 legal departments at a client forum.   Full Story

'Mansfield Rule' Eyes a Big Law Diversity Breakthrough

Posted: 2017-Jun-07

After Arabella Mansfield took and passed the Iowa bar exam in 1869, she challenged the state law excluding her from practicing law, in the process becoming the first female lawyer in the U.S. Nearly 150 years later, Mansfield is lending her name to a new rule aimed at closing the gaps between women and minorities in leadership roles in Big Law. Derived from the National Football League’s so-called Rooney Rule, which requires that NFL teams interview at least one minority candidate for head coach or general manager positions, the Mansfield Rule states that at least 30 percent of a law firms’ candidate pools for any leadership or governance position—including equity partnership promotions and lateral positions—must be comprised of women or minorities. Earlier this month, 30 large law firms signed on to pilot this new approach within the next year.   Full Story

Enterprise Legal Management

New report finds corporate legal departments are awash in work and concerned about costs

Posted: 2017-Jun-07

Corporate legal departments are busier than ever, which has led to an increase in work for in-house attorneys and outside counsel, according to a new study released Tuesday from the Thomson Reuters Legal Tracker LDO Index. The semi-annual study, which is compiled from anonymous data from over 1,000 legal departments as well as written responses from 161 participating companies, found that 52 percent of legal departments had experienced an uptick in work during the last six months.   Full Story

Spend Management

Three Corporate Legal Ops Paths, One Goal: Tackling E-Discovery Spend

Posted: 2017-Jun-07

At the ACC Legal Operations conference, legal operation managers at Bank of America, Groupon, and Abbott explained how they reigned in their e-discovery budgets.   Full Story

Enterprise Legal Management

Metrics in Motion: Two Ops Managers Share Stories of Analytics Implementations

Posted: 2017-Jun-07

Legal ops managers at PG&E and AbbVie discuss the complexities and drivers behind their legal department’s recent metrics implementation. In some corners of the corporate world, legal departments are using metrics to track staff’s work and even predict what future litigation and spend challenges they will likely face. But while some are looking to what the next generation of metrics will entail, many legal departments are still in the initial phases, wondering how and when to harness their unstructured data into actionable insights.   Full Story

Spend Management

3 Tips For Finding The Right Fee Arrangement

Posted: 2017-Jun-07

Finding a value-based fee arrangement that works for both law firm and client can be tricky, but the process can be simplified by balancing the complexity of the work with client expectations, according to a Monday presentation at the ACC Legal Operations conference in Chicago. The complexity of the work, the importance of the work to the client and the length and nature of the relationship between outside counsel and the client are all factors that go into deciding what type of value-based fee will work best for a given matter, according to William Garcia, one of three speakers at the presentation, “How to Use Value-Based Fees,” at the Association for Corporate Counsel’s annual Legal Operations conference Monday. [Law360]   Full Story

Spend Management

Improve RFPs with Data Analytics

Posted: 2017-Jun-07

Many law departments use a request for proposal (RFP) to choose outside counsel to represent them in a major matter, for a portfolio of matters likely to start over a period of time or on a panel. Typical RFPs describe the bidding protocol, expectations of the department and background facts for the firms. These facts generally include work that will likely need to be done, the annual number of similar matters in the past, the distribution of law firms used, fees paid, outcomes achieved, etc. RFPs are a comfortable, familiar tool, often involving the procurement function, but they are quite often heavy on text. They would be improved if law departments incorporated more data in them and prepared better analyses or visualizations of that data.   Full Story

Spend Management

Legal Departments See More Operations Staff, Emphasis on Predictive Reporting

Posted: 2017-Jun-07

A Thomson Reuters report finds that legal operations teams are now a hallmark of over half of corporate legal departments.   Full Story

Enterprise Legal Management

Legal at the Speed of Business

Posted: 2017-Jun-07

To get a full picture of the scope and causes of functional speed, we conducted one of the largest-ever assessments, analyzing survey responses from about 10,000 employees across 10 functions. In particular, we surveyed over 1,700 legal department professionals about 37 tasks that are central to their jobs—advising M&A and transactions, drafting and reviewing contracts, reviewing marketing and communications, providing business support, etc. The results weren't good. Legal has a speed problem, and the business impact is significant.   Full Story

Enterprise Legal Management

Failing is Learning: 3 Legal Ops Considerations for Creating Consistent Success

Posted: 2017-Jun-06

The ACC Legal Operations conference kicked off with a look how best to deploy and maintain a successful legal operations team.   Full Story

Spend Management

The rise of market pricing

Posted: 2017-Jun-01

In this follow-up post, I want to expand on yesterday’s closing comments about how I think the future likely belongs to “market pricing” — that is, a system based almost entirely on how much the buyer is willing to pay the provider.    Full Story

Enterprise Legal Management

Inside Liberty Mutual's Legal Tech Transformation

Posted: 2017-Jun-01

How one century-old legal department is leveraging data, deploying tools and changing corporate culture to prepare for the future of law.   Full Story

Governance Risk Compliance

Cybersecurity: Are You the Gazelle at the Back of the Herd?

Posted: 2017-Jun-01

An effective Governance, Risk and Compliance program delivers sustainability, consistency, efficiency and transparency against cyber threats.   Full Story

Where Do We Go From Here; Big Law's Struggle with Recruiting & Retaining Female Talent

Posted: 2017-Jun-01

At this rate, women equity partners will reach 30 percent by 2081. Without extraordinary new efforts, parity remains a distant possibility.    Full Story

e Discovery Industry Consolidation - Impacts to the Customer

Posted: 2017-Jun-01

The majority of business people understand that most new industries consolidate as they mature. I will attempt to provide some historical context and explain who wins and who loses when an industry consolidates. My ultimate focus will be placed on the consolidations occurring in the e Discovery industry and how customers are being impacted.   Full Story

Enterprise Legal Management

Is There Such Thing as Preventative Law? (Perspective)

Posted: 2017-Jun-01

Most corporate law departments play the steady Eddy role, priding themselves on managing each day’s crisis quickly, calmly and effectively. Few look beyond the crisis of the day to anticipate and avoid issues before they arise. This failure arises not from any principled objection to what the academics call “preventative law” — a proactive approach that resolves legal issues long before they become legal problems — but rather from the practical difficulties in seeing around corners and getting the solution right before the problem presents itself.    Full Story

Enterprise Legal Management

The Ranks of Women GCs are Growing

Posted: 2017-Jun-01

More and more women are being hired for the top lawyer jobs in Fortune 500 companies, and more of them are being hired via external searches instead of promoted from within, a new study has found.   Full Story

Spend Management

The problem with value pricing

Posted: 2017-May-31

A day in the life of the corporate legal market: A law firm submits a bill to a client. The client doesn’t like the bill because the amount is higher than expected or seems incommensurate with the value of the service. The client contacts the firm and asks for the amount to be reduced. What does the firm do? Eight times out of ten, it reduces the amount, at least according to all the accounts I’ve heard and read. The client pushes back, and the firm gives way.   Full Story

Overview: Meet the GCs Who May Finally Move the Needle on Diversity

Posted: 2017-May-30

Even as some general counsel of major U.S. corporations take a harder line with Big Law on diversity, the results of ALM's Diversity Scorecard show that the proportion of minorities in large law firms continues to stagnate. Minority lawyers working in Am Law 200 firms and NLJ 250 firms stood at just 15.6 percent in 2016, up from 15.0 percent in 2015. The percentage of minority partners among the firms also saw only incremental growth, up only 0.4 percentage points to reach 8.6 percent last year.   Full Story

Don't Forget Small Data: Inside GE Select Connect

Posted: 2017-May-30

Most modern law departments have a preferred provider network encompassing "preapproved" firms. At most law departments, however, that's as far as it goes: Lawyers do not have a deeper understanding of which firms to choose within the network. Oftentimes, in-house counsel have a hard time finding even basic information about the firms in the network, such as agreed-upon rates and volume discounts—and they still usually find out how well a firm performs by sending a mass email request to the other lawyers.   Full Story

Spend Management

Can ‘Value’ Pricing Replace the Billable Hour? (Perspective)

Posted: 2017-May-30

In law firm land, value pricing has achieved buzzword status, meaning that everyone uses the phrase with abandon and supreme confidence. (Actual adoption, of course, is another story.) But suspend disbelief for a moment: How might a legal market run on value pricing actually work?   Full Story

Ravel Law unveils new tool that measures law firm success

Posted: 2017-May-26

A courtroom batting average for law firms is one feature of a new analytical toolkit from the Ravel Law research firm. On Wednesday, Ravel unveiled its Firm Analytics suite, which purports to rank law firms by case volume and winning percentages across practice areas. Cases are categorized in a state and federal ruling database that Ravel created in partnership with Harvard Law School. Daniel Lewis, Ravel’s chief executive, says the search tools build on the company’s success in quantitative analyses of rulings, judges and jurisdictions.   Full Story

iManage Acquires RAVN Systems in Move to Integrate AI for Users

Posted: 2017-May-26

While e-discovery companies continue to dominate merger & acquisition news in legal technology, much of the industry still looks to artificial intelligence (AI) as the harbinger of change. Among the companies looking to beef up its AI offerings is document management provider iManage. On May 24, the company announced its acquisition of RAVN Systems, a relative newcomer to legal technology but a heavyweight among AI technology providers in the legal industry.   Full Story

Spend Management

US Corporate Legal Spending Far Outpaces Rest Of World

Posted: 2017-May-26

Companies in the U.S. spend nearly triple the amount on legal services for every dollar of revenue than counterparts around the globe, but overall spending varies greatly depending on the size and industry of the business, according to a new analysis released Tuesday. [Law360 paywall]   Full Story

Millennials rewriting law firm DNA as they move into pole positions

Posted: 2017-May-25

Millennials are now in the driving seat of legal practice and accelerating the pace of change in the legal marketplace. A new report from LOD has charted the legal shift as the millennial lawyer begins to outnumber the babyboomer generation. Legal market analyst Jordan Furlong, who authored 'The rise of the Millennial Lawyer', looked at the impact on law firms and corporate legal departments.    Full Story

Managing Partners Frustrated by Slow Pace of Big Law Change, Survey Says

Posted: 2017-May-24

Nobody is accusing Big Law firms of moving too fast in response to slack demand for their services and client demands for change. But a new survey released Tuesday shows that one important group is increasingly frustrated by the industry’s sluggish pace of change: Law firm leaders.   Full Story

Law firms report chronic under-performing partners

Posted: 2017-May-23

With 88 per cent of firms saying they have chronically under-performing lawyers, the research also reveals that equity partners are not sufficiently busy in 52 per cent of firms, and non-equity partners aren’t busy enough in 61 per cent of firms. Overcapacity is diluting profitability in 61 per cent of law firms. Altman Weil’s 2017 Law Firms in Transition Survey reveals a legal market characterised by an endemic erosion of demand for law firm services, increasing price competition, a need for greater efficiency in service delivery, an influx of new kinds of competitors and the inexorable force of technology innovation.    Full Story

Spend Management

How Can In-House Teams Get More Value? Partner With Firms

Posted: 2017-May-23

The Association of Corporate Counsel highlighted the “deep and innovative partnerships” forged by Littler Mendelson LLP, Reed Smith LLP and others Wednesday as the organization recognized several firms and companies for initiatives designed to increase value and efficiency in corporate legal departments.   Full Story

Spend Management

IBM Says New Watson Tool Could Dramatically Reduce Outside Counsel Spend

Posted: 2017-May-22

A new tool using International Business Machines Corp.'s Watson, notorious for defeating its human competitors on "Jeopardy" in 2011, is hard at work for in-house legal departments with the goal of significantly reducing outside counsel spend. So far, use of "Outside Counsel Insights," or OCI, has been limited to legal departments in the financial services industry, according to Brian Kuhn, co-founder and leader of IBM Watson Legal. But with the potential to save as much as 30 percent on annual outside counsel spend, it's no surprise that the tool has piqued the interest of some of the largest companies in that field.   Full Story

Enterprise Legal Management

Tackling the Automation Barrier: Inside Kim Technologies' New Legal Ops Platform

Posted: 2017-May-22

Geared toward legal operations, the platform allows legal departments to configure automated workflows without the help of IT personnel.   Full Story

Legal Delivery Is Becoming Digitized. What Does That Mean?

Posted: 2017-May-21

The legal industry is becoming digitized. What does that mean? Digitization is a common term lacking a uniform definition. It is often used to describe a suite of IT assets-- networks servers, software, the cloud, and other tools. IT is an essential element, certainly, but digitization is much more than the transition from paper to electronic communication. It is the process—enhanced by technology—of reimagining the delivery of goods and services and creating new business models and structures from which to manage them. Digitization is the interplay of tools, tasks, resources—human and technological—process, and models designed to better serve customers and to provide 24/7/365 connectivity between provider and client.   Full Story

Governance Risk Compliance

The WannaCry Attack: A Wake-up Call for Organizational Information Governance?

Posted: 2017-May-21

The sort of ransomware attack experts have warned about for years has happened. Now organizations need to examine their security postures.   Full Story

Governance Risk Compliance

Solving The Legal Industry's Data Protection Breakdown

Posted: 2017-May-17

The legal industry has made a profession out of handling and protecting sensitive data, whether that be in the courtroom or through their IT infrastructure and applications — but the threat of loss from natural disasters, technology failures, human error and cyberattacks is ever looming. In fact, a recent survey by the American Bar Association found that one in four law firms have experienced a data breach from hacks, website attacks, break-ins, or lost/stolen computers or smartphones. [Law360 paywall]   Full Story

Enterprise Legal Management

How Artificial Intelligence Can Innovate Today's Law Department

Posted: 2017-May-17

Artificial Intelligence is a hot topic these days, but hype tends to be much easier to find than practical advice on how to use AI in a law department. What kinds of AI can make a difference today? What use cases are best for the benefits AI offers? How can legal service providers leverage AI? These are questions that Paul Lippe, part of Elevate’s Advisory Board, answered with Inside Counsel.   Full Story

Spend Management

Winning the AFA Game

Posted: 2017-May-17

Quick video with advice for law firms that clients can leverage - points to communicate to your firms.    Full Story

7 Trends Changing the Legal Industry

Posted: 2017-May-17

Emerging technologies, economical shifts and legislative changes put the legal industry in a constant state of flux. But these seven trends are set to change the legal industry as we approach the midpoint of 2017.   Full Story

Governance Risk Compliance

General Data Protection Regulation: How to Prepare

Posted: 2017-May-17

From 25 May 2018, new legislation concerning personal data will come into effect across the EU. Here's what your business should be doing   Full Story

Contract Management

Bringing AI Contract Management into Your Legal Department? Here Are 4 Tips

Posted: 2017-May-17

It’s sometimes difficult to be discerning in purchasing and using new and largely unknown technology. Underlying some of these technologies is early stage artificial intelligence, and some legal departments are using it for contract management. But while much has been said of the benefits of AI-enabled contract management, little is known about how best to purchase, maintain and implement such tools.   Full Story

Enterprise Legal Management

ACC Names 2017 ACC Value Champions; Departments Use Innovative Solutions, Data, and Tech to Overcome Top Legal Challenges, Save Time & Money

Posted: 2017-May-17

Corporate legal departments are adding legal operations functions, automating work to make time for higher-value projects, and harnessing technology to allow real-time access to metrics in order to reduce legal spend and improve department performance, the Association of Corporate Counsel (ACC), a global legal association representing more than 42,000 members in 85 countries announced today.   Full Story

ACC Legal Ops Observer - May - CLO+CLOO Profile, Conference Preview, Championing the Legal Ops Function

Posted: 2017-May-16

Take a peek into the relationship between the CLO of Liberty Mutual and the Chief Legal Operations Officer, highlights of the upcoming conference, and ways you can champion the egal ops function within the larger ACC community, and raise your profile too.    Full Story

Governance Risk Compliance

ABA Updates Guidance on Client Electronic Communication Confidentiality

Posted: 2017-May-16

Attorneys may need to encrypt or otherwise secure client email to fulfill client confidentiality obligations.   Full Story

Governance Risk Compliance

The GDPR: Teeth, and Considerations for Corporate Legal Counsel and Discovery Teams

Posted: 2017-May-16

The struggle is real. With the EU’s General Data Protection Regulation (GDPR) set to take effect in May of 2018, the serious implications for corporate legal counsel and e-discovery teams are difficult to deny. Among other aspects of its broad reach, the GDPR extends compliance requirements to both data controllers and “processors,” a distinction that certainly includes e-discovery data processing in the context of litigation and investigations.    Full Story

Spend Management

Judges Say E-Discovery Education at Both State and Federal Levels a Must

Posted: 2017-May-12

The cost could be high when judges and attorneys managing the bulk of litigation remain ill-informed about technology and the value of effective e-discovery.   Full Story

Governance Risk Compliance

The “Business Judgment” Discovery Rule and its Impact on Information Governance

Posted: 2017-May-11

A new trend supporting information governance focuses on the benefits IG offers in connection with proportionality-related litigation requirements.   Full Story

Enterprise Legal Management

Treating Meeting Addiction: How a Legal Team Cut Back on Meetings—and Found Happiness

Posted: 2017-May-11

Last year, a tongue-in-cheek internal video featuring in-house lawyers at Australian telecommunications company Telstra Corp. Ltd. went viral among company employees. In the film, lawyers, including group general counsel Carmel Mulhern, proudly reported their achievements in rejecting meeting invitations and cutting back time spent on unproductive meetings.   Full Story

What the Computer May Have Missed (AI and Tacit Knowledge)

Posted: 2017-May-11

In 2002, reporters asked Secretary of Defense Donal Rumsfeld a question at a U.S. Department of Defense news briefing. In answering, he set up a taxonomy that has become popular to catalogue our state of knowledge. In the Rumsfeld Taxonomy, there are things we know, things we don’t know, and things we don’t know we don’t know. In the Secretary’s words, “There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns.” The last category, as Secretary Rumsfeld noted, is the most intriguing.   Full Story

3 Tips to Consider When First Implementing Knowledge Management

Posted: 2017-May-10

There are times when legal operations staff and law firm professionals seem to exist in separate worlds. Until, that is, one considers the area of knowledge management (KM). KM technology—information databases and portals used to better manage and share information internally — is used to leverage data to drive efficiency, collaboration and cost savings. But while both law firms and legal departments strive towards the same goals, both are at risk of running into the same pitfalls when first implementing KM.   Full Story

Richard Susskind on the Growing Influence of the Legal Operations Boss

Posted: 2017-May-09

The future of legal departments will depend on the increasingly important roles of legal operations directors and chief operating officers of legal departments, according to author Richard Susskind, who has written several books on the future of legal and professional services. He recently spoke with reporter David Ruiz about what’s next for legal operations, technology solutions of the future and why, in his view, the head of legal operations will play an important role in the development of legal services.   Full Story

Governance Risk Compliance

Back in the GDPR: Using Data Mapping to Arrive at a Privacy Impact Assessment

Posted: 2017-May-08

In our last article, we introduced practical global corporate data approaches to the EU-U.S. Privacy Shield. In this next part of the series, we dig deeper into what is actually entailed during that process while highlighting key differences between Privacy. Shield and the General Data Protection Regulation (GDPR) laws set to be enacted in the EU on May 25, 2018. With the primary goal of protecting corporate value through exposure containment, this article discusses two major concepts: the basic differences from Privacy Shield to GDPR, and how a global corporation can effectively utilize a corporate data mapping process to arrive at a privacy impact assessment (PIA).    Full Story

Governance Risk Compliance

Don't Let Outliers Sabotage Your Cybersecurity Analytics

Posted: 2017-May-08

"Companies have made hundreds of millions of dollars building tools that look for behavior that's outside a rule or a set of parameters," said Jason Straight, SVP of Cyber Risk Solutions and chief privacy officer at legal outsourcing services provider United Lex. "For machines that works pretty well, for people it doesn't."   Full Story

ACC's New Data Security Guidance to Law Firms: Be Careful What You Ask For

Posted: 2017-May-04

It is almost cliché to say that data security has become the most common concern keeping in-house counsel awake at night. Indeed, many qualified law firms, including ours, have developed the needed expertise to advise clients on the best practices for cybersecurity. And while a law firm's traditional strengths lie in advising clients on avoiding lawsuits and investigations, not being a party to them, more and more find themselves targets of hackers seeking not only the law firm's proprietary information but also the confidential information the firm holds for its clients.   Full Story

Consulting Firm Morae Legal and E-Discovery Provider Clutch Group to Merge

Posted: 2017-May-03

E-discovery service provider Clutch Group and legal consulting company Morae Legal Services today announced their intent to merge their companies. The unified company, Morae Global Corporation, will integrate Morae Legal’s information governance and e-discovery consulting services with Clutch Group’s e-discovery and managed review platforms.   Full Story

Spend Management

New Initiative Seeks to Establish Common Language for Legal Matters

Posted: 2017-May-01

To increase efficiency, it's been suggested that the legal profession is in need of a common vocabulary to describe legal work. One group, Standards for the Legal Industry (SALI), is behind an initiative to create "matter standards" that in-house legal departments, law firms and business partners would be able to use to describe matters, which for in-house counsel could improve everything from procuring to executing legal work.   Full Story

Practice Engineering for 21st Century Legal Services

Posted: 2017-May-01

Part I concerns the (now) essential law-degree-not-required professional roles in legal services—knowledge, pricing, process & projects, practice support, legal ops—and sets the business and operational context. Part II examines what legal services organizations deliver, and how they do it. And Part III considers technology and recommends a new, unifying role—the practice engineer.   Full Story

Enterprise Legal Management

TEN THINGS: 10 ESSENTIAL LEGAL DEPARTMENT ISSUES FOR 2017

Posted: 2017-May-01

There are an amazing number of issues, trends, and headaches to keep track of as in-house counsel. So much, that it can be difficult to know what to focus on. When I was General Counsel I made time each year to step back and try to take a look at the big picture, i.e., given everything going on in the world, what should I and my department be spending time on right now? Certainly, I wanted to make sure things that were important to the goals of business where high on our list. But I also wanted to “benchmark” my team and make sure we were aware of what other legal departments were doing. I would gather information from many different sources and then come up with my own list of current essential “issues/best practices” that I thought we needed to focus on. Generally, my list contained items dealing with risk reduction, technology needs, management practices, key analytics, and ways to enhance the value of the department to the business.   Full Story

The De-Lawyering of Law Firms

Posted: 2017-Apr-30

It’s not exactly a secret within the legal industry that lawyers aren’t the easiest assets to manage. As a general rule, they tend to be expensive, autonomous, difficult to lead, and prone to decamp to competing businesses without warning. The more experienced and expert the lawyer, the more these characteristics will manifest themselves.    Full Story

Governance Risk Compliance

3 Ways Cybersecurity Demands Are Changing E-Discovery

Posted: 2017-Apr-28

While it may seem that cybersecurity guidance has been missing from e-discovery, the industry has lately become more aware of its cybersecurity needs , spurred in no small part by legal and the corporate sector's awareness of its own vulnerabilities. In Ernst & Young's "Cybersecurity in eDiscovery" webinar, experts discussed how this new e-discovery landscape is forming and what is driving its evolution. Here are three highlights from the conversation on how cybersecurity is changing the world of e-discovery.   Full Story

Governance Risk Compliance

The Law Firms Best at Cybersecurity

Posted: 2017-Apr-27

Cybersecurity and data privacy is the fastest growing segment of outside counsel spending. It is also the biggest issue keeping clients awake at night. Clients are placing heavy focus on forward-looking, as well as current, cybersecurity issues. Law firms have been jockeying for position as the market has developed over the last 5 years. And now, clients see a group emerging as the best.   Full Story

Register Now - ACC Legal Ops Conference - June 4-6 Chicago

Posted: 2017-Apr-27

More sessions than ever, and group pricing so that more legal ops professionals from the same company can "divide and conquer." This year, we have added a workshop on design thinking, and shark tanks featuring AI-driven services for prediction, prevention, smart contracting, external spend analytics, and expertise automation. Standing up legal ops in your department? Come early for the boot camp, and sign up for the track of sessions for those in early stages of establishing legal ops.    Full Story

Interested in Speaking at the ACC Legal Ops Conference?

Posted: 2017-Apr-27

If you have knowledge to share about what works (and what doesn't), check out the Agenda and use the Faculty Interest Form to indicate for which sessions you can contribute your know-how and your qualifications to speak on that topic. We will use the form to send candidate speakers to program organizers. Very limited spots still available for legal operations professionals only, especially from smaller legal departments.    Full Story

Spend Management

Five Steps to Better Oversight of E-Discovery Spend

Posted: 2017-Apr-25

A preview of a session on this topic at the upcoming ACC Legal Ops conference. Here are five steps corporate counsel can take to leverage technology and get the data and analytics they need to manage their legal and e-discovery matters more effectively.   Full Story

Ask the Right Questions: From RFP to eDiscovery Process Transformation

Posted: 2017-Apr-23

Law firms and corporations use RFPs to invite promising eDiscovery vendors into a deeper discussion. The scope of RFPs can differ significantly based on an organization’s objectives, whether to reduce overall costs, have more control over their or their clients’ data, bring efficiencies and/or standardization to eDiscovery processes, or even to assess the gap between their needs and an eDiscovery provider’s capabilities. Some invite proposals for end-to-end eDiscovery services or hosted review, some for review platforms, and some for completely outsourced managed services.   Full Story

Enterprise Legal Management

WEBCAST: The Legal Shift: How Changes Within The Corporate Law Department Are Impacting Their Relationship With Law Firms (Tues 25 April)

Posted: 2017-Apr-21

Over the last two decades, corporate clients have responded to rising cost pressures and legal complexity by growing the size of their legal departments and bringing more work in-house. During this time period, the number of in-house lawyers has nearly tripled, increasing from 38,000 in 1997 to 102,000 in 2015. Larger legal departments have also coincided with the rise of the subfield of legal operations, which uses data, process, and technology to reduce costs, improve service delivery, and better manage corporate risk. Although these changes have dramatically shifted the balance of power in favor of corporate clients, law firms remain a crucial resource for specialized legal knowledge and expertise. The challenge for chief legal officers and senior staff is developing a set of management principles that maximize the value of both in-house and outside counsel resources. Toward that end, this panel considers the limits of continuing the legal department “build” strategy and methods for managing outside that have the potential to stimulate innovations that improve cost, quality, and speed of delivery.    Full Story

Contract Management

'Smart Contracts' Demand Sharper Tech Skills From Lawyers, Experts Say

Posted: 2017-Apr-21

Lawyers who advise clients on "smart contracts" drawing on blockchain technology say some potential adopters liken them to a "magic pill" that will provide a cure to all their contract-related headaches. But as "smart contracts" become more common in more sectors of the economy, lawyers will need to increase their technical know-how and renew their focus on counseling clients instead of ministerial work, according to specialists in this fast-evolving field.   Full Story

Legal Marketing Spend Is Up– So Is Client Dissatisfaction. Now What?

Posted: 2017-Apr-21

Competition for corporate legal work is keen. Law firms vie with each other for a shrinking segment of outsourced legal work. Corporate legal departments and a growing array of well capitalized, tech and process savvy service providers now account for an almost 50% of legal spend. It’s not surprising, then, that law firms are stepping up investment in marketing and business development activities. Will this narrow the growing delta between rising demand for legal services and declining call for law firms? Short answer: not unless law firms address the myriad of reasons for client dissatisfaction as well as differentiate themselves.   Full Story

Governance Risk Compliance

Microsoft Introduces New Data Governance, Threat Intelligence Offerings for Office 365

Posted: 2017-Apr-17

For legal, Microsoft is trying to streamline records retention and deletion while keeping data in place.   Full Story

HBR Consulting and LexisNexis form IT and legal support joint venture

Posted: 2017-Apr-17

On Tuesday, Legaltech News reported that the two companies had launched Managed Technology Services. The new venture will combine LexisNexis’ technology and data hosting with HBR’s consulting and strategic services.   Full Story

Gaining the Benefits of Legal AI for In-House Counsel

Posted: 2017-Apr-17

The main use cases for legal AI today are in eDiscovery document review, contract analytics, interactive legal advice, and legal research. Multiple law firms have publicly discussed evaluating, piloting, or using AI. If in-house counsel are doing so, they have not gone public about it to my knowledge. In-house lawyers should be aware of two other potential AI use cases: new accounting rules that change revenue recognition and move leases onto balance sheets.    Full Story

Enterprise Legal Management

Revisiting The Qualities of Tomorrow’s Top Lawyers

Posted: 2017-Apr-17

To qualify as “top” in the future, knowledge of technology will fall in a category similar to where knowledge of reading and writing falls today. You must have certain essential skills to be in the game. To get to the top of the game requires going far beyond those skills. As you read this essay, assume a baseline of technological competency. As you read along, keep asking this question, “Do we train practicing lawyers and law students to have the qualities they need to succeed?”   Full Story

Governance Risk Compliance

Challenged by the Old and New, Corporate E-Discovery Hits a Wall

Posted: 2017-Apr-17

Many corporations are struggling to meet the demands of e-discovery requests placed upon the data they store in-house, the “Key Issues for E-Discovery and Legal Compliance” report by Osterman Research found. The report surveyed 137 IT professionals in organizations across multiple industries, with each organization handling an average of 75 e-discovery requests over the past 12 months.    Full Story

Spend Management

Machines Are Organizing Legal's Data, But Not Fast Enough

Posted: 2017-Apr-15

The advancements of many legal technologies have rested on their ability to better understand the data they ingest and automatically categorize and classify it. Such is the basis for data analytics, but only recently has classification become so accurate and able to be leveraged for so many purposes, spurred by the advancements in artificial intelligence's (AI) machine-learning capabilities.   Full Story

Allen & Overy: An Old Firm With A New Strategy

Posted: 2017-Apr-15

Forward thinking firms like A&O—as well as some in-house legal departments and elite providers see the writing on the wall. They identify ‘legal’ issues as components of ‘business challenges’ that require legal, IT, and resource management expertise. That requires collaboration—internally as well as with clients– and an ability to integrate the different solution ingredients. Allen & Overy has assembled—and integrated—several different elements of this mosaic. The ‘Fuse’ initiative is merely the latest one.   Full Story

The Legal Vertical Is Already Corporatized; Law Firms Should Be Permitted To Operate That Way, Too

Posted: 2017-Apr-07

It’s time to stop pretending that the $300B U.S. legal industry is anything but big business. All legal providers—including law firms– should be able to operate from a corporate structure. That means they can accept institutional investment capital, share profits with ‘non-lawyers’, and grant shareholders residual equity in the firm after departure. This structure promotes a long-term view that better aligns the interests of lawyers, the firm, and clients. The present U.S. regulatory scheme does not allow law firms to be structured this way, and that is a key reason why firms have failed to innovate. They have lost considerable market share to corporate legal departments and legal service providers, both of whom have corporate structures. The regulatory double standard is harmful to clients as well as law firms and should be reformed as it has been in the UK, Australia, and soon, in other nations.   Full Story

Campbell Soup Exec Heads New ACC Section

Posted: 2017-Apr-07

The Association of Corporate Counsel named Reese Arrowsmith the first chair of the organization's budding legal operations group, called ACC Legal Operations. Arrowsmith, a nonlawyer, currently serves as the vice president and head of legal operations at Campbell Soup Co.   Full Story

Spend Management

How Law Firms Can Compete With Alt Service Providers

Posted: 2017-Apr-07

As an ever-expanding marketplace of alternative service providers becomes the new normal for law departments in search of lower-cost work, the law firms whose work they threaten are learning to live by the old adage, "If you can't beat 'em, join 'em." [Law360]    Full Story

Legal Depts. Ask Firms for Diversity, Make Efforts In-House

Posted: 2017-Apr-05

Enter the Leadership Council on Legal Diversity's program Pathfinder, specifically focused on minority lawyers with three to six years of experience. The program, said LCLD program director Lori Lorenzo, aims to teach its enrolled attorneys about networking, career development and personal branding. The attorneys cannot "self-select," Lorenzo said, and must be nominated by managers in their companies or law firms.    Full Story

Governance Risk Compliance

What Companies Can Demand From Law Firms on Data Security

Posted: 2017-Apr-04

Association of Corporate Counsel releases first set of model cybersecurity practices.   Full Story

A World of Evolving Competencies for General Counsel

Posted: 2017-Apr-04

Expectations of today’s general counsel have expanded and elevated the job. Many global legal chiefs have reached the summit because they possess many of the nonlegal competencies required today. Midlevel in-house counsel who aspire to a legal chief role must develop these competencies. Broad legal knowledge is assumed. It’s far from enough to succeed as a corporate legal executive in 2017.   Full Story

Governance Risk Compliance

E-Discovery Heads In-House, and It's Not Just Because of Cost

Posted: 2017-Apr-04

In an industrywide survey, legal technology expert Ari Kaplan found corporate e-discovery is being leveraged more toward information governance and analysis tasks.   Full Story

Deadline for Diversity Issued by Top MetLife Lawyer

Posted: 2017-Apr-04

Frustrated by the lack of diversity in the legal profession, MetLife’s General Counsel Ricardo Anzaldua is planning to use his $100 million annual legal budget to nudge law firms in the right direction.   Full Story

Facebook Pushes Outside Law Firms to Become More Diverse

Posted: 2017-Apr-03

A new Facebook policy that kicked in Saturday directs its outside firms to ensure that women and ethnic minorities make up at least a third of legal teams working on Facebook matters. The policy also requires firms to show they “actively identify and create clear and measurable leadership opportunities for women and minorities” for those matters. The move comes amidst efforts by companies to use diversity data to hold companies accountable. This NYT article also mentions D&I policies at HP and MetLife.   Full Story

Companies Use Diversity Data to Hold Law Firms Accountable

Posted: 2017-Apr-03

Corporate diversity programs have come a long way since 1999, when Charles Morgan, then-GC of BellSouth Corp., led a group of his peers to sign a statement promising to consider law firm diversity when hiring their outside counsel. Today, legal departments aren’t just asking firms to field diverse groups of attorneys — they’re asking those firms to put attorneys in leadership positions, and they’re asking for data to back it up.   Full Story

https://bol.bna.com/adopt-the-aba-model-survey-to-improve-diversity-perspective/

Posted: 2017-Apr-03

I recently attended a conference for in-house counsel and a select number of partners from large law firms, focused on promoting diversity in large law firms and corporations. In one of the sessions, I asked how many of the companies present require their outside law firms to provide statistics on diversity (racial and ethnic diversity, gender and sexual orientation), and how they collect the data. As Chief Diversity Officer of my firm [Reed Smith], my team and I have seen a dramatic increase in client requests for diversity statistics and metrics in RFPs and annual diversity surveys. Until this past fall, the requests have been inconsistent, broad or vague, asking for varying statistics and/or narratives.   Full Story

Governance Risk Compliance

What Companies Can Demand From Law Firms on Data Security

Posted: 2017-Mar-31

When hackers broke into the computer networks of two major law firms in New York last year, stealing confidential client information allegedly used for insider trading, cybersecurity jumped up on the list of issues keeping in-house counsel awake at night. The targeting of the law firms served as a wake-up call for the legal industry. Indeed, in surveys, the Association for Corporate Counsel has seen more and more in-house lawyers describe cybersecurity as “extremely” important.   Full Story

Demo Webcast: Manage more than your budget; Use a law firm evaluation app to manage performance (May 17 @ 12:30 p.m. EST)

Posted: 2017-Mar-30

How satisfied are corporate legal departments with the business value they get for the hundreds of billions of dollars being spent with outside counsel? In recent years, corporate teams have focused more than ever on managing the costs associated with legal services, putting pressure on fees and investing in process improvement and technology. Meanwhile understanding the business value delivered by outside partners has proven far more elusive. By quantifying performance, QualMet provides in-house counsel with the tools to define, drive, and demonstrate continuous growth in business value. QualMet’s on-line performance management platform makes quantifying, sharing and tracking value refreshingly straightforward and simple for in-house counsel and law firms alike. Come and see how QualMet’s solution will deliver higher levels of business value for your corporation.    Full Story

Governance Risk Compliance

4 Pitfalls to Avoid in a Cyberinsurance Policy

Posted: 2017-Mar-29

As more and more companies enter the burgeoning cyberinsurance marketplace, they often ask policyholder counsel like me how they can choose the best cyberpolicy when confronted with so many choices. When the marketplace was still in its infancy just a few years ago, this was a considerably harder question because the policy forms, including the scope of first party and liability coverages being offered by different insurers, varied so drastically.   Full Story

Enterprise Legal Management

What GCs Can Learn From Legal Operations Pros

Posted: 2017-Mar-29

It's the job of legal operations directors to ensure the law department runs at peak efficiency and effectiveness, so it's no surprise that they're full of wisdom about how in-house teams can improve. Here are three legal operations professionals' top tips. Don't think of tech as a panacea. Recognize that tech needs an active manager. Partner with your firms. Assign work to the right people. Don't reinvent the wheel. Simplify. [Law360]   Full Story

Contract Management

Inside the 'Robot Review': 3 Trends Defining the Artificial Intelligence Contract Market

Posted: 2017-Mar-28

The market for AI contract solutions is fueled by competitive innovation, differing law firm and legal department demands and the evolution of corporate legal.   Full Story

Corporate Departments Are Taking The Lead In Creating A More Diverse Legal Industry

Posted: 2017-Mar-27

The legal profession has a dismal record on diversity—especially large law firms. Between 2007 and 2015, there was a decline in the number of black attorneys in big firms. And, per the same study conducted by the Minority Corporate Counsel Association and Vault.com, the number of Asian-American lawyers receiving promotions in 2014 was less than in 2007.   Full Story

Enterprise Legal Management

I Am an AI Luddite (and Why You Should Be One Too)

Posted: 2017-Mar-26

ACC Legal Operations' member Peter Krakaur's LinkedIn post discusses potential impacts of Artificial Intelligence (AI) on the legal profession. Specifically: (i) WHY you should care about AI, (ii) WHAT AI means, (iii) WHERE we are now, and (iv) HOW should you prepare. He suggests three perspectives as you consider AI impacts: (1) the legal practice, (2) individual legal professional roles, and (3) businesses, organizations and society (which necessarily drive the first two). This is not a survey of all AI developments associated with the business and practice of law. Instead, he provides you with resources to appreciate the trajectory and make your own decision on what to do and when.   Full Story

‘Legal Innovation’ Is Not An Oxymoron—It’s Farther Along Than You Think

Posted: 2017-Mar-26

The legal industry is known for adherence to precedent, not innovation. While precedent remains a guiding principle in the practice of law, innovation is transforming the models, methods, and players involved in the buy/sell process of legal services. Technology, process, access to institutional capital, re-reregulation, client demand for enhanced value, and changes in other professional service industry delivery models—notably medicine and accounting– are legal innovation’s principal drivers.    Full Story

Enterprise Legal Management

Let’s Stop With the Profit Center Nonsense

Posted: 2017-Mar-26

Four years ago, a person parking in the company parking lot dinged the door on my new truck. He or she opened their car door too wide. At the time, I thought, “wow, I could file a lawsuit for damages and become the new profit center for my family.” Okay. I thought something else (which I will refrain from saying as this is a family blog). But, had I thought the “family profit center” idea it would have reflected a popular idea circulating in the legal industry. Consultants and some general counsel advocated turning law departments into profit centers. I thought this nonsense had died. But, I saw a new white paper on the topic so I guess we need to work harder to kill this bad idea.   Full Story

Spend Management

With Hourly Rates Rising, Report Shows Spotty Record for GC's Cost-Constraint Tactics

Posted: 2017-Mar-24

Hourly rates are rebounding strongly from the post-recession doldrums and Big Law is leading the way in capturing more money for their time. Nonetheless, overall demand for lawyers’ time continues to fall, according to an analysis released Monday of actual legal invoices from nearly 100 companies.   Full Story

Enterprise Legal Management

From the Ground Up: Inside Oracle's Knowledge Management Project

Posted: 2017-Mar-24

As legal departments grow and take on more responsibilities, managing and distributing information assets—from legal guides on recent case law to information on new hires and teams—can become daunting. Holding conference calls or meetings no longer suffice; the modern legal department calls for knowledge management (KM) platforms, which are essentially internal information databases and portals. But while KM platforms provide the chance to better integrate and meet the evolving demands of a legal department, implementing and maintaining them is a complex undertaking.   Full Story

Enterprise Legal Management

Pro Bono Institute CEO Talks In-House Work For Public Good

Posted: 2017-Mar-24

In-house pro bono programs can boost morale and build stronger teams, but corporate legal departments need to address a few unique issues before launching one, according to Eve Runyon, president and CEO of the Pro Bono Institute. [Law360]   Full Story

Driving Diversity and Inclusion from the Inside Out

Posted: 2017-Mar-22

Even after years of continued efforts from the best and brightest to drive diversity and inclusion in the legal profession, The Washington Post and other media outlets have given law the dubious distinction of being the “least diverse profession.” While this certainly is disappointing, some organizations, including Mastercard, are taking it as a call to action.   Full Story

Spend Management

Consilio Brings Together Analytics and Human Review in In-House Cost-Containment Service

Posted: 2017-Mar-22

The "External Spend Optimization" tool promises to provide actionable data to control spending on outside counsel.   Full Story

Enterprise Legal Management

In-House Legal Technology Adoption Often Pivots on One Key Variable: Project Sponsors

Posted: 2017-Mar-21

It is often up to general counsel and legal operations managers to support, and closely manage, their department's technology adoption.   Full Story

Rise of the Robolawyers

Posted: 2017-Mar-21

Near the end of Shakespeare’s Henry VI, Part 2, Dick the Butcher offers a simple plan to create chaos and help his band of outsiders ascend to the throne: “Let’s kill all the lawyers.” Though far from the Bard’s most beautiful turn of phrase, it is nonetheless one of his most enduring. All these years later, the law is still America’s most hated profession and one of the least trusted, whether you go by scientific studies or informal opinion polls. Thankfully, no one’s out there systematically murdering lawyers. But advances in artificial intelligence may diminish their role in the legal system or even, in some cases, replace them altogether. Here’s what we stand to gain—and what we should fear—from these technologies. [from The Atlantic]   Full Story

Governance Risk Compliance

Creating a Legal Event Team; The Key to Efficient and Effective Corporate E-Discovery

Posted: 2017-Mar-20

The best way to create a successful business process is to start by identifying the people who are key to both creating and managing that process, and then bringing those people together to do just that. That is especially true when it comes to critical business processes such as disaster recovery, business continuity, and data breach detection and response—all events for which organizations routinely form teams and create action plans to address. Yet, even though legal events are often as unavoidable an eventuality as those mentioned above, and at least as disruptive as any of those events, most organizations fail to prepare and plan for legal events until the organization is knee-deep in the event and scrambling to react.    Full Story

AI is Doing Legal Work. But It Won't Replace Lawyers, Yet.

Posted: 2017-Mar-20

Impressive advances in artificial intelligence technology tailored for legal work have led some lawyers to worry that their profession may be Silicon Valley's next victim.    Full Story

Governance Risk Compliance

Ten Things: Getting Internal Investigations Right

Posted: 2017-Mar-20

There are a number of unpleasant tasks that in-house counsel must perform on occasion. Probably near the top of the list is participating in/leading an internal investigation. The reason it’s such a crummy deal it because it means that the company’s own employees or management have potentially engaged in some type of wrong doing. That wrong doing can range from breaking the company’s business ethics policy to engaging in some type of criminal behavior.    Full Story

Enterprise Legal Management

Design Thinking- Beyond Look and Feel

Posted: 2017-Mar-20

'People spend lot of time on designing the bridge but not enough time thinking about the people who will be crossing it' Majority of organizational problems arise because the research which is carried out to develop path-breaking products and services; is not received in the same manner by end-users, as assumed. This clearly shows that what lacks here is, Design Thinking....   Full Story

Contract Management

JPMorgan Software Does in Seconds What Took Lawyers 360,000 Hours

Posted: 2017-Mar-17

At JPMorgan Chase & Co., a learning machine is parsing financial deals that once kept legal teams busy for thousands of hours. The program, called COIN, for Contract Intelligence, does the mind-numbing job of interpreting commercial-loan agreements that, until the project went online in June, consumed 360,000 hours of work each year by lawyers and loan officers. The software reviews documents in seconds, is less error-prone and never asks for vacation.   Full Story

Governance Risk Compliance

Preparing for the General Data Protection Regulation (GDPR); 12 steps to take now

Posted: 2017-Mar-16

Many of the GDPR’s main concepts and principles are much the same as those in the current Data Protection Act (DPA), so if you are complying properly with the current law then most of your approach to compliance will remain valid under the GDPR and can be the starting point to build from. However, there are new elements and significant enhancements, so you will have to do some things for the first time and some things differently.    Full Story

ACC Legal Ops Observer - March Issue - Design Thinking, AI, Outside Counsel Management & ACC Legal Ops' New Chair

Posted: 2017-Mar-16

Check out plans for the design thinking workshop at the 2017 ACC Legal Operations conference, the new chair of the ACC Legal Operations section and the strategic plan he formulated with the Steering Committee, and perspectives from fellow legal ops pros on the status of AI in legal services and outside counsel management. Plus, some suggestions of ways to get involved and contribute to the mission of ACC Legal Ops.    Full Story

Surprising Findings On The Latest Class Action Litigation Trends

Posted: 2017-Mar-16

The 2017 Carlton Fields Class Action Survey has just been released, and the findings reveal some unexpected trends in class action litigation, based on insights provided by 387 general counsels and chief legal officers at major corporations in more than 25 industries.   Full Story

Spend Management

Minimizing Transaction Costs to Drive Value in Outsourcing Relationships

Posted: 2017-Mar-16

Of course, there are the typical answers about how to drive value in outsourcing—lowering cost, improving process efficiency, and allowing key resources the ability to focus on high value issues instead of repeatable functions. Yet, there is a component of value that commonly is overlooked but that often is the reason that outsourcing relationships fail: transaction costs.   Full Story

Governance Risk Compliance

Seven cyber security predictions for 2017

Posted: 2017-Mar-15

The face of cyber security is changing constantly, and 2017 will be no exception. Here are seven cyber predictions and trends that we’ve seen emerging in 2017 and will gain in importance as the year progresses and beyond.   Full Story

Governance Risk Compliance

Model Law Firm Data Security Controls

Posted: 2017-Mar-15

The Association of Corporate Counsel (ACC) and a group of its members have developed this Model Information Protection and Security Controls for Outside Counsel Possessing Company Confidential Information (“Model Controls”) to help in-house counsel as they set expectations with their outside vendors, including outside counsel, regarding the types of data security controls these vendors should employ to protect their company's confidential information. The Model Controls provide a list of baseline security measures and controls some legal departments may consider requiring from outside vendors. It is ACC’s hope that the Model Controls offer legal departments a streamlined and consistent approach to setting expectations with respect to the data security practices of their outside vendors.   Full Story

The Trailblazers: Advice, Insight and Wisdom From Women Leaders in Corporate Legal Tech

Posted: 2017-Mar-15

For International Women's Day, Legaltech News interviewed five women trailblazers to discuss challenges they faced over their distinguished careers, their advice to future generations, and their thoughts how to promote a more gender-balanced legal tech environment.   Full Story

Enterprise Legal Management

Getting over technology

Posted: 2017-Mar-15

Ten to fifteen years from now, by the time our late-teens prospective lawyer is well into her career, many law firms will offer a branded, mobile, user-friendly application to which their clients subscribe, on a paid or even a complimentary basis. Clients will ask this application — out loud, with their voices — questions about how the law applies to a situation they’re facing, or what they should do in a circumstance in which they find themselves. They’ll receive immediate, practical, and accurate answers from the application, close it up, and get on with what they’re doing.   Full Story

Contract Management

In Health Care, Is Blockchain the Technology Legal Has Been Waiting For?

Posted: 2017-Mar-15

A recent survey found that data security is the No. 1 issue worrying lawyers at health care systems nationwide. In-house attorneys reported that the explosion of information, devices and new technology that puts sensitive patient data at risk makes practicing in this highly regulated industry complicated. But it may just be a new technology that starts putting general counsel's minds at ease.   Full Story

Enterprise Legal Management

Inhouse Counsel Salaries – 2017 Guide

Posted: 2017-Mar-14

Robert Half Legal has released its latest report which contains data on projected inhouse counsel salaries for 2017. The report shows a salary range (from small to large sized companies) of $137,500 to $269,500 for lawyers with 10+ years of experience, $111,500 to $224,750 for lawyers with 4-9 years of experience, and $87,000 to $166,750 for lawyers with 0-3 years of experience.   Full Story

Spend Management

More Companies Consolidate Outside Legal Work: LexisNexis Report

Posted: 2017-Mar-13

A trend in which legal departments are cutting the number of law firms that handle outside legal work does not appear to be slowing, according to a new study. The LexisNexis CounselLink Electronic Legal Management Trends report—which assesses billing data—showed 62 percent of the companies included in the study had 10 firms or fewer account for 80 percent or more of their outside counsel fees in 2016. The number of companies consolidating their outside legal work increased from 2015, according to the report.   Full Story

Why Data (Intelligence) is the Key to Value Creation for Legal Teams

Posted: 2017-Mar-10

With so many parts of a business relying on critical information from these contracts, you would think this would have been an area of innovation over the last few years. But surprisingly, the uptake of innovative and efficiency-improving technology for contract reviews has been limited. This means that there is a huge opportunity for legal teams to create additional value by coupling more sophisticated technology with intelligent analysis.   Full Story

Governance Risk Compliance

Early Mistakes In An Internal Investigation Can Be Very Costly—Here's How To Avoid Them

Posted: 2017-Mar-10

Volkswagen, email hacking, foreign exchange trading—organizations are focused on investigating issues or concerns that have major headlines. In this age of transparency, internal investigations have proliferated across a wide range of industry sectors—financial services, automotive, pharmaceutical, retail and many others. We have seen multiple enforcement agencies competing to investigate the same matter, appearances before governmental committees, and trial by press. The stakes have never been higher and the importance of conducting an internal investigation in the right way has never been greater. Yet there is a lack of practical guidance on how to run an investigation in-house. What should the early phases of a good investigation look like? How to best support boards, general counsels, and corporate executives navigate the myriad, complex issues that arise? These questions often are unanswered.   Full Story

Governance Risk Compliance

Achieving Information Governance Enforcement: Ensure Policies Aren't Left to Collect Dust

Posted: 2017-Mar-10

A lot of organizations have created general information management policies, which are typically owned by the records or knowledge management teams. These policies include a retention and deletion schedule that in theory should be defensible, and address legal hold and compliance needs. But in practice, these policies typically cannot be executed upon or maintained.    Full Story

Spend Management

Corporate Procurement is Increasingly Leveraging Data & Technology in Selecting Outside Counsel

Posted: 2017-Mar-10

Inside Counsel sat down with Mozarsky and Dr. Silvia Hodges Silverstein, executive director of The Buying Legal Counsel, in a recent interview to discuss why data and technology are driving the shift away from relationship buying and selling in the legal industry to decision making. According to Mozarsky, everything stems from the desire of corporate clients to derive greater value from their relationships with outside law firms.   Full Story

Top Cybersecurity Innovations of 2017

Posted: 2017-Mar-08

So far this year, there have been three key cybersecurity developments including blockchain, cloud security, and machine learning/artificial intelligence (AI). Michael Whitener, VLP Partner, sat down with Inside Counsel to discuss the new cybersecurity developments of 2017 and how they will affect the future of the industry.   Full Story

Contract Management

The Corporate Blockchain Groups Defining the Future of Legal Ops

Posted: 2017-Mar-06

In 2017, it is no longer a question of if, but when and how blockchain technology will start to impact in-house legal operations. The enthusiasm for the technology—essentially a digital network of information, compiled in a decentralized database shared with users that may have access—has already manifested in different forms, from tech incubators to blockchain legal defense coalitions.   Full Story

Enterprise Legal Management

Artificial Intelligence Raises Ethical Concerns For Attys

Posted: 2017-Mar-06

Artificial intelligence is a prospect in the legal industry that promises greater accuracy, cost savings and an escape from grunt work — but the new frontier of legal tools presents ethical questions attorneys need to address, panelists said at a conference Friday. From technology-assisted review to online form providers to brief-writing software, the tools that fall under the AI umbrella are leading to a paradigm shift in the legal industry, said attorneys speaking at the Legal Malpractice & Risk Management Conference in Chicago. But with that paradigm shift comes a learning curve regarding the ethical obligations attorneys face with this new class of legal tools. [Law360 paywall]   Full Story

Spend Management

Legal's Relationship With Procurement Experts Is Growing, Survey Says

Posted: 2017-Mar-04

It's the case in just about every major corporate legal department—the pressure is on to function more as a part of the business than just a cost center. And according to a new survey from Bloomberg Law and The Buying Legal Council, a change in how legal departments approach their outside counsel spending may be the catalyst for massive department innovation. The 2017 Legal Procurement Survey indicates that the use of legal procurement experts is growing, with those studied in driving buying decisions in other divisions of a corporation applying their talents to legal. Only 27 percent of respondents said procurement plays "little to no role" in hiring of outside counsel; 33 percent, meanwhile, said procurement's main duty is as a partner and adviser in the decision.   Full Story

Spend Management

Executive Workshop on Value-Based Fees, Project Management & Process Improvement

Posted: 2017-Mar-04

The ACC Legal Service Management workshop is two days of experiential learning in combining value-based fees with key project and process management tools for in-house and outside counsel (legal ops pros are welcome too!) - blending instruction with facilitated exercises in small groups to practice using effective techniques and tools to drive value in external spend. April 19-20 in Dallas.    Full Story

Enterprise Legal Management

How to Attract More Millennials to the Legal Workforce

Posted: 2017-Mar-03

More and more so-called “millennials” (generally those born between 1980 and 2000) are starting jobs each day, and because they represent the largest generation yet (with more than 80 million in the United States alone), by 2020 they will make up a majority of America’s workforce. In this series, we will explore tools that successful companies are using to attract, retain and get the most out of millennials.   Full Story

Contract Management

Webcast: Levelling the Playing Field - Intelligent Parsing of 3rd Party Contracts (March 9th at 2:00 p.m. ET)

Posted: 2017-Mar-01

While contracts have always been important for businesses, the connected and ever shrinking world has brought them into sharper focus. Clear and unambiguous contracts are a necessity, yet not every organization has reached the level to draft such tight agreements. While we strive for tighter, clearer contracts, the insertion of third party paper into our well-structured drafting and approval process may be disruptive. Implementing a solution that embraces third party contracts, that digests and compartmentalizes individual clauses, and facilitates comparisons and risk profiling can lead to greater efficiency and smoother collaborations within and external to the organization. The session will be beneficial for anyone involved in the building or negotiation of contracts for their organizations, including legal, contract and sales professionals.    Full Story

Spend Management

Procurement and Legal; A Perfect Storm

Posted: 2017-Feb-27

There are some things in life that don’t seem quite right when put together: take Jerry Hall and Rupert Murdoch, everything about Donald Trump and the presidential race, kids and matches, high heels and a nice polished floor. Another awkward anomaly is the procurement department sidling up with in-house legal and attempting to make nice. Getting procurement in just hasn’t been done very well before in the legal sector. The procurement department is certainly no stranger to corporate life in sectors other than legal; it has been an accepted part of big business over time. Legal are just late to the procurement party and it seems they’d rather not attend it at all; while law firms have been just as resistant to procurement interfering in the business of buying and selling legal services.   Full Story

Enterprise Legal Management

Diversity and Inclusion in the US 2017: Read The Legal 500's latest report

Posted: 2017-Feb-22

The Legal 500's GC Magazine teamed up with Paul Hastings to produce a practical report into diversity and inclusion in-house across the United States. Here we present the introduction to the report. At the foot of this article will be more details of how to access the full report.   Full Story

Enterprise Legal Management

Artificial Intelligence Meets The Mainstream: AI's Potential Impact on In-House Practice

Posted: 2017-Feb-22

The ACC Docket article provides a lawyer's guide to AI basics, plus explores further applications in eDiscovery and contracting, litigation, and billing. Implications in employment ind IP law are also discussed.    Full Story

Enterprise Legal Management

The Baby Boomer Opportunity

Posted: 2017-Feb-22

The conclusion of this blog from Ken Grady in Seytlines: The retirement of Baby Boomers means the legal industry will watch some knowledge walk out the door. We will lose some experience. But if we don’t change our behavior, we will lose an important opportunity. We lose the opportunity to become team builders and team players. We lose the chance to integrate what we do with what others do to enhance our problem solving abilities. We lose our chance to solve problems. We become the technocrats that computers can replace. [His argument is worth a read]   Full Story

Governance Risk Compliance

The Actual Cost of In-House Artificial Intelligence Adoption

Posted: 2017-Feb-17

The time, capital and personnel required to get basic AI technologies running in-house underscores why such implementation is limited to legal teams.   Full Story

Governance Risk Compliance

The Actual Cost of In-House Artificial Intelligence Adoption

Posted: 2017-Feb-17

The time, capital and personnel required to get basic AI technologies running in-house underscores why such implementation is limited to legal teams.   Full Story

Spend Management

Microsoft is Overhauling How it Hires Outside Law Firms

Posted: 2017-Feb-17

Microsoft Corp. is planning to overhaul its so-called “preferred provider program,” its internal system that determines which outside law firms the corporation routinely uses, one of its lawyers said. “We’re about to launch a significantly redesigned version of it over the next 12 to 18 months,” said Lucy Endel Bassli, assistant general counsel of legal operations and contracting at Microsoft. Although development is in its early stages, the new program will prioritize law firms with expertise in specific practice areas rather than general services, and will experiment with so-called “affinity relationships,” in which expert panels of firms will be asked to provide the company with advice on issues from a variety of perspectives.   Full Story

How A General Counsel Should Think About AI: Part 2

Posted: 2017-Feb-17

Today’s conversations about artificial intelligence inevitably conjure up images of strong AI — of Westworld’s Dolores and Ex Machina’s Ava — and from there, it is but a small leap toward the ominous superintelligence. The looming question — the one that keeps people like Stephen Hawking, Nick Bostrom and Elon Musk up at night — is: when we succeed at creating a strong AI, will we still be fully in control? This is a question that, researchers estimate, we will have decades to ponder. The more immediate issue is what questions do you need to be asking now about AI? Now is the time to start thinking about how AI can improve corporate performance, because we have already entered the “narrow AI” revolution — augmented intelligence — where programs assist humans by performing discrete tasks faster and more accurately than a human could, from scheduling appointments, to early cancer detection, to autonomous driving. Here are five questions to get you started. [Law360 paywall]    Full Story

Enterprise Legal Management

A World of Evolving Competencies for General Counsel

Posted: 2017-Feb-17

Expectations of today’s general counsel have expanded and elevated the job. Many global legal chiefs have reached the summit because they possess many of the nonlegal competencies required today. Midlevel in-house counsel who aspire to a legal chief role must develop these competencies. Broad legal knowledge is assumed. It’s far from enough to succeed as a corporate legal executive in 2017.   Full Story

Governance Risk Compliance

Some In-House Departments Start Encrypting Emails

Posted: 2017-Feb-16

Amid news of increased law firm data breaches, some in-house legal departments are encrypting emails with their outside counsel on sensitive matters, including high-stakes litigation and mergers and acquisitions. While email encryption, or encoding, has helped both law firms and clients, there are no unified best practices, said several in-house professionals. They said complications in technology and installation also are hindering their efforts.   Full Story

Knowledge Management

Survey Says In-House Counsel Double Down on Quality in Patent Programs

Posted: 2017-Feb-16

More in-house counsel are focusing on the quality of their patent programs, a new survey from IP management and analytics software company Lecorpio says.   Full Story

Governance Risk Compliance

3 Ways In-House Counsel Can Navigate International Data Regulations

Posted: 2017-Feb-16

Adhering to such international data regulations can be a tall order for corporate counsel, but one that can be readily met by taking some specific precautionary measures and employing a hefty dose of foresight. Counsel who spoke at Legalweek: The Experience sessions, as well as Zapproved’s “Corporate E-Discovery Hero Award” ceremony, for example, have been able to navigate the complex regulatory terrain by following a few tried-and-true steps.   Full Story

Why Re-Regulation And Equity Matter In Legal Delivery

Posted: 2017-Feb-16

It’s time the U.S. legal industry puts pressure on State Bars to effect re-regulation that promotes competition, sanctions law firm investment capital for technology, process, and retention of top-flight talent, and allows ‘non-lawyers’ to invest in law firms, share profits, and take them public.[Legal Mosaic blog]   Full Story

Spend Management

'The goal is not to be punitive' - HP's legal chief on how firms are responding to diversity demands

Posted: 2017-Feb-15

The legal profession has long struggled with diversity and inclusion. HP has taken a novel step in announcing that the company may withhold legal fees from law firms that do not meet diversity staffing requirements. Kim Rivera, HP’s chief legal officer and general counsel, revealed the new policy in a letter addressed to law firm partners. Law firms that do not meet HP’s “diversity mandate” could see their invoiced fees withheld by 10%.   Full Story

Spend Management

HP's GC Says 'Diversity Mandate' Embraced by Law Firms

Posted: 2017-Feb-15

“I spoke to GCs and law firm partners across the country and much to my gratification, they were very open and collaborative,” Rivera said in an interview Tuesday with ALM affiliate Corporate Counsel. The policy will apply to all U.S.-based law firms working for HP with 10 or more attorneys. It requires firms have “at least one diverse firm relationship partner regularly engaged with HP on billing and staffing issues” or “at least one woman and one racially/ethnically diverse attorney, each performing or managing at least 10 percent of the billable hours worked on HP matters.”   Full Story

Spend Management

Did We Serenely Pass A Tipping Point?

Posted: 2017-Feb-10

In his blog, Seytlines, Ken Grady makes the argument that buyers have more alternatives today to get their legal needs serviced. They understand this and have decreased their reliance on law firms. Law firms struggle to respond and keep the benefits of the current supply chain structure. That is, law firms still want outsized profits. Buyers perpetuate the transaction structure that helps law firms. Swapping one supplier for another does not change the structure. Both buyers and suppliers will do better over the long run by changing the supply chain structure.    Full Story

The Ethics of Artificial Intelligence in Law Practice

Posted: 2017-Feb-10

Law is well-suited to AI, the thinking goes, because law is based on systems of rules and strict logical reasoning, and because lawyers must surmount exponentially growing mountains of data as they strive to accurately advise their clients. In truth, the use of AI and related technologies in law has been building for years. E-discovery in litigation, automated document assembly in corporate law, and even legal research search engines all use incredibly sophisticated cognitive technologies. Much more can—and will—be said about specific implementations of AI in law. But there is one overarching question covering them all: What are the ethical implications of using AI in law?    Full Story

Enterprise Legal Management

Data Analytics To Aid Outside Counsel Picks In 2017: Report

Posted: 2017-Feb-09

Corporate legal departments are increasing their use of data analytics not only for tasks such as document review and e-discovery, but also in the selection of outside counsel, a report out on Wednesday found. The perception of the importance of data analytics among corporate counsel skyrocketed in 2017, according to the report by the Coalition of Technology Resources for Lawyers, or CTRL, with the overwhelming majority of respondents, 99 percent, agreeing that data analytics will be “indispensable” to the legal profession over the next 10 years. [Law360 paywall]   Full Story

Enterprise Legal Management

How Legal Departments A re Using Data Analytics

Posted: 2017-Feb-09

A discussion about the potentially revolutionary role of data analytics in the future of law can be heard at almost any event where lawyers gather. As with any new technology, the uncertainty about data analytics in the practice of law paradoxically seems to drive both optimism and concern. Despite all the discussion, it has remained unclear how legal departments are actually using or planning to use these emerging capabilit ies. To paint a clearer picture, CTRL engaged a think tank (the Information Governance Initiative) to conduct a survey regarding the use of data analytics by in - house legal departments across these six use cases : eDiscovery / Other Investigations, Legal Matter Management, Billing, & Budgeting, Information Governance, Outcome Analysis or Risk Assessment, Contract Review, Selection of Outside Counsel.   Full Story

Governance Risk Compliance

3 Top Pieces of Advice From the Front Lines of Data Risk Management

Posted: 2017-Feb-08

Long gone are the days when an in-house counsel’s job can be performed solely based on legal knowledge alone. From managing and understanding e-discovery to preparing for international data regulations and mitigating the risks of runaway corporate data, the digital age is forcing counsel to adapt to many roles and understand a variety of expertise.   Full Story

Spend Management

Build or Buy? The Evolution of Law Department Sourcing

Posted: 2017-Feb-07

The report, Build or Buy? The Evolution of Law Department Sourcing, featuring the results of ALM Intelligence’s inaugural Corporate Counsel Insourcing and Outsourcing Survey and supporting research and interviews, examines the current state of corporate counsel insourcing and outsourcing and highlights key trends affecting the future.   Full Story

Contract Management

Self-Enforcing Smart Contracts Will Change Your Life

Posted: 2017-Feb-07

Technologists are now taking this concept to the next level. Rather than a physical machine controlling a transaction, computer code can facilitate more complex transactions. The efforts to use smart contracts in complex transactions have faced two major hurdles: (1) how does the computer control the assets to be transferred; and (2) what computer can be trusted by both parties to a deal. Many believe those two hurdles can be cleared by something called “blockchain” technology.   Full Story

Enterprise Legal Management

The 2017 Georgetown Legal Report And The Sunset Of The Traditional Law Firm Partnership Model

Posted: 2017-Feb-06

‘The Georgetown Report,’ as it's commonly referred to, confirms that corporate legal buyers are directing more work away from large law firms, electing to take it in-house or to legal service providers (read: alternatives sources to the traditional law firm partnership model). The Report provides a broad range of data confirming weaknesses in the traditional model. Corporate legal departments and service providers have stepped in to fill the law firm vacuum.    Full Story

Enterprise Legal Management

GCs May Get Rid of Underperforming Firms in 2017, Survey Says

Posted: 2017-Feb-02

Nearly 50 percent of global general counsel and chief legal officers say they might end a law firm or outside counsel relationship this year because of underperformance, according to a new survey from the Association of Corporate Counsel, the bar association for in-house attorneys.   Full Story

Enterprise Legal Management

Study finds law firms and corporations increasingly turning to alternative legal service providers

Posted: 2017-Feb-02

A majority of law firms and corporations are already using alternative legal service providers (ALSP) in at least one service category, and more intend to do so in the coming year. That was the main finding in a study released Tuesday by the Thomson Reuters Legal Executive Institute, in partnership with the Georgetown University Law Center for the Study of the Legal Profession and the University of Oxford Said Business School.    Full Story

The Machine Age Is Ready to 'Go': Andrew McAfee on the New Technology Marketplace

Posted: 2017-Feb-02

In 2014, just three years ago, Andrew McAfee and Erik Brynjolfsson wrote “The Second Machine Age,” which chronicled the forces of technological change and how technology continues to rapidly advance. But now, McAfee says, there is one main problem with that book: “We badly underestimated the scope and the pace of technological process. I would feel bad about that, except everybody else did too.”   Full Story

Top 10 Strategic Technology Trends for 2017

Posted: 2017-Feb-02

The pace of technological innovation is faster today than ever before. Just a few years ago, cloud technologies were considered cutting-edge. Now a robust and mature platform, cloud technologies are driving advancements and creating new paradigms in business, health care, research, and the interconnected world. So what new innovations can we expect for 2017? Gartner recently identified the top technology trends that will be strategic for most organizations in 2017. Strategic technology trends are defined as those with substantial disruptive potential that is just beginning to break out of an emerging state into broader impact and use or which are rapidly growing trends with a high degree of volatility reaching tipping points over the next five years   Full Story

Enterprise Legal Management

Nearly Half Of GCs May Fire A Firm In 2017

Posted: 2017-Feb-02

In-house hiring has stabilized, outside budgets are rising, and a third of general counsels anticipate that they’ll increase the amount of work they outsource, according to a survey of chief legal officers. But the news is not all rosy, as some law firms may face the chopping block. It’s also interesting to see that 48 percent of those who terminated a firm last year anticipate increasing their use of alternative fee arrangements in 2017,” said Veta Richardson, the ACC's president and CEO. “ACC’s work to advance the ACC Value Challenge principles [which emphasize value-based billing] is making a difference, and predictions for the end of the hourly billing model may be coming closer to fruition.” [Law360 paywall]   Full Story

Enterprise Legal Management

An Architectural Approach to Law Department Diversity

Posted: 2017-Feb-02

Diversity in corporate legal departments is generally more developed than diversity in law firms. However, legal departments still have a long way to go, especially when looking at the ranks of senior leadership. If sustainable progress regarding diversity is desired, senior leadership must first create an environment supportive of diversity.    Full Story

Contract Management

3 Goals to Effective Contract Management

Posted: 2017-Feb-02

A recent report laid bare one of the most pressing problems of today's companies — and their GCs. Simply put, the report found that businesses of all types do a poor job of contract management.With so much focus today on reducing costs, maximizing efficiency and increasing productivity, establishing and implementing best practices for contract management should be at the top of the agenda for both CEOs and their GCs. This article looks at the goals of effective contract management and what can be achieved through a comprehensive approach to this crucial operational process.   Full Story

Spend Management

A Blueprint for Legal Department Budgeting and Forecasting – Part 2: Best Practices

Posted: 2017-Jan-31

In Part 1 of this 2-part series on legal department budgeting and forecasting, I discussed many reasons legal departments choose to implement matter budgets. I also identified six key benefits that result from implementing a formal matter budgeting process. This concluding installment explores proven best practices for ensuring the effectiveness of the budgeting and forecasting process.   Full Story

Enterprise Legal Management

Ten Things: Succession Planning for In-House Legal Departments

Posted: 2017-Jan-31

I want to discuss a topic of growing importance to in-house legal departments around the globe: succession planning. It’s no secret that the population is getting older and the “Baby Boom” generation is starting to retire. While a number of companies are working hard to put formal succession plans into place, there are many that are behind the curve. Moreover, most company plans tend to focus on succession of the CEO or CFO. Other key C-Suite positions are not receiving the same level of attention, or any attention at all. In particular, the succession of the General Counsel is often relegated to “also-ran” status. And within the legal department itself, there is usually little to no formal planning going on around succession management for senior or other key roles. This lack of planning can lead to big problems down the road.   Full Story

Governance Risk Compliance

Five Tips To Avoid Mistakes In Electronic Document Review

Posted: 2017-Jan-31

These tips are based on a long life of litigation legal practice, including thousands of document reviews going back to 1978. I have seen hundreds of mistakes over the years, especially in the last decade when my work as a lawyer has been limited to electronic discovery. Many of these blunders were made by “the other side.” Some were funny and made me smile, others were not and led to motions of all kinds.   Full Story

Litigation forecast 2017; What corporate counsel need to know for the coming year

Posted: 2017-Jan-31

Crowell & Moring's 2017 Litigation Forecast takes a deep dive into the important issues, trends, and likely litigation challenges that businesses may face in 2017. It provides concise, forward-looking perspectives on developments affecting a wide range of companies in nine areas of law: antitrust, class actions, environmental, government contracts, intellectual property, labor and employment, product liability, recovery, and white collar. The cover story, "Investigations – Under Pressure and Out of Time," spotlights the challenges general counsel face when leading their companies through investigations in the digital age, and offers practical advice on addressing those challenges.    Full Story

Webcast: Key Steps to for Law Departments to Unlock the Potential of Law Firm Data Analytics, Feb 23 @Noon (EST)

Posted: 2017-Jan-30

Law firms are awash in data – but in most firms it’s an unrecognized or under-used asset. During the next five years, predictive analytics (sometimes called machine learning or cognitive computing) will make its mark in the management toolboxes of sophisticated law firms departments, particularly in what they request their key law firms need to do. Law departments that direct their primary firms to collect, structure and learn from their data will be able to make better decisions regarding productivity, matter management, and cost control. This will demystify data analytics for business operations and put it in a practical context for law department leaders who want to understand its power and potential (and limitations). This will be an open forum to discuss real world applications to predict costs, forecast outcomes, save money and make better business decisions. Presented by Rees Morrison, Esq. Altman Weil    Full Story

Enterprise Legal Management

Some Cells Are Good

Posted: 2017-Jan-29

The word “cell” has picked up an unfortunate connotation in recent years as terrorist cells have taken over the news. Lawyers probably want to avoid any suggestion that they work as part of a cell. But the truth is, cells can be a good thing…To avoid the negative connotation now associated with the word, and to move into a way of looking at things more familiar to legal services providers, I’m going to switch to the term “team station.” Cell and team station are not substitutes, but team station will help us get to where we need to go. More importantly, thinking about teams will help us work through how to generate predictable, productive, quality, and low cost legal services.   Full Story

Contract Management

Can Corporate Counsel Leveraging AI Give Contract Attorneys a Run for Their Money?

Posted: 2017-Jan-25

Beyond automating contract review, artificial intelligence technology may empower corporate counsel to automate their law firms' contract expertise.   Full Story

Enterprise Legal Management

Legal Dept. Operations Pros Prioritize Financial Metrics

Posted: 2017-Jan-24

Legal operations professionals tasked with quantifying corporate legal departments’ budgets, efficiency and effectiveness have a full plate, tracking numerous metrics they deem important with little automation to lessen their load, according to recently releaed survey results. The five metrics that legal operations professionals ranked as the most important from a list of 15 all fell under the category of financial control. [Law360 paywall]   Full Story

Don’t Worry, Attorneys: AI Comes In Peace (Perspective)

Posted: 2017-Jan-23

AI will undoubtedly affect white-collar jobs. It stands to make some obsolete. But as a legal technologist, I’m quite sure it won’t replace attorneys any time soon. In fact, attorneys are some of the people who stand to benefit most from its advance.   Full Story

Law Firms Using Their Data Edge to Deliver What Clients Want

Posted: 2017-Jan-23

Every recent legal department operations survey affirms that the legal department’s mission has a strong business slant with an emphasis on leveraging technology, data analytics, process management and procurement techniques to realize greater value from overall legal spend. Legal work is being re-allocated to a more cost-effective mix of lower cost/higher cost providers and/or consolidated with non-legal advisory and technical services offered by a single, far reaching consulting firm like PWC or Deloitte. Traditional law firms are defending a multi-front battle when it comes to preserving a shrinking slice of the legal department’s budget. The upshot for law firms could not be any clearer.    Full Story

Enterprise Legal Management

Lessons from the LDO Survey

Posted: 2017-Jan-20

One of the least surprising data points each year is the number of different functions typical LDO professionals engage in: They spend more than 5 percent of their time in over 10 areas. In total, 29 percent of that time is spent on technology, information security, electronic discovery and records management.   Full Story

It’s Time To Change The Law Firm Business Model

Posted: 2017-Jan-20

Every year, statistics on women and minorities in the legal profession are reported. And, every year, these statistics reveal very little change in the number of women and minorities in the ranks of partnership. In response, some firms have adopted policies seemingly designed to encourage diversity and equality. Yet, despite this response, the makeup of law firm leadership largely remains unchanged. In fact, Catalyst estimates “that it will take more than a woman lawyer’s lifetime to achieve equality” with their male counterparts. [Law360 paywall]   Full Story

Enterprise Legal Management

The Lean Startup and Your Next IT Adventure (When Thinking Tech, Start Small)

Posted: 2017-Jan-20

Stop me if you have heard this one. A law department says that it wants to “increase efficiency.” Not really sure what that means, the department leaders decide that it must include moving some things they do manually—or things they don’t do at all—onto a computer system. All agree that computers make things efficient and by using technology, the law department will be perceived by those outside the department as “with it.”   Full Story

Reinventing Professionals: The art of investing in legal technology

Posted: 2017-Jan-20

Ari Kaplan speaks with Krishna Srinivasan, a founding general partner at LiveOak venture partners in Austin, Texas, an early-stage venture capital firm with investments in a variety of companies, including e-discovery review software provider, DISCO.    Full Story

Enterprise Legal Management

Attracting And Retaining The Millennial Lawyer

Posted: 2017-Jan-20

With a population of approximately 80 million, the millennial generation (also known as Generation Y) has surpassed Generation X to become the largest share of the American workforce. In order to ensure that a law firm will be able to successfully recruit and retain these young lawyers, management must bridge the generational divide and understand how to best manage them. The numbers are simply too large to ignore. According to the U.S. Census Bureau, millennials now comprise more than one-third of the U.S. workforce and more than 20 percent of the legal community. By 2025, millennials will comprise 75 percent of the world's workforce. {Law360 paywall]   Full Story

Who are Law Firms Really Competing With and Why?

Posted: 2017-Jan-18

Noting that law firms are competing with clients (given in-sourcing trends), this blog takes a good look at the rise of non-law-firm service providers - in particular the advantages of the Big 4 multidisciplinary teams.    Full Story

Enterprise Legal Management

Lagging Is Not an Option: Using Technology to Maximize Law Department Value

Posted: 2017-Jan-17

Management strategies implemented before, during and after implementation can maximize user adoption and ROI.   Full Story

Governance Risk Compliance

Cyber Becomes Mainstream: The Lessons Learned for 2017

Posted: 2017-Jan-17

In a year of change, one issue has become so tied to our daily lives that its emergence has been somewhat masked—and that issue is cyber. Just a few short years ago, cyber was seen as an edge issue that impacted technology companies. Now one need only look at the continuing discussion regarding the presidential election and the effect of the alleged interference by state-sponsored threat actors to see that cyber is embedded in our daily lives in a way that many did not imagine. There are a few lessons to be learned from the events of 2016, and these lessons impact us as professionals, as well as citizens.   Full Story

Enterprise Legal Management

Machine Learning of Tomorrow: 4 Emerging Legal Tech Arenas for AI

Posted: 2017-Jan-17

Sure you know AI, but do you know where it applies in, say, patents? Here’s where AI will continue to push legal technology this year.   Full Story

Governance Risk Compliance

NIST's Popular Cybersecurity Framework Gets Facelift

Posted: 2017-Jan-17

The National Institute of Standards and Technology on Tuesday floated an update to its widely adopted voluntary cybersecurity framework that would establish a common vocabulary for discussing cyber supply chain risks and set up a way to measure the progress businesses have made in identifying and managing cyberthreats. [Law 360 - subscription required]   Full Story

Contract Management

Understanding How Blockchain Could Impact Legal Industry

Posted: 2017-Jan-17

Decentralized cryptocurrency first appeared in 2009, utilizing a database to keep track of all transactions in a distributed ledger. The ledger has become known as blockchain or “the blockchain” and industries have seen the usefulness of blockchain beyond the purpose for which it was created. [Law360 - subscription required]   Full Story

Optimizing your law firm for trust

Posted: 2017-Jan-17

What would a law firm look like if it were optimized for trust? That is to say, if a law firm reordered its priorities and re-engineered its processes so that its activities were bent towards increasing the degree to which its clients completely and implicitly trusted the firm, what would that look like? Jordan Furlong's blog posits that focusing on credibility with clients would lead to transparently tracking outcomes, reliably pricing services, and continuously improving its clients' experience.    Full Story

Spend Management

30 E-Discovery Best Practices from Judges, Attorneys, Law Professors, and Data Experts

Posted: 2017-Jan-17

As David Yerich, Esq., Director of Discovery, UnitedHealth Group, puts it: “E-Discovery Day is about community—everyone reaching out to create education. E-Discovery can be an isolating task, but when you go out in the community and see people with similar goals, it’s really excellent. I’m most grateful today for community.” In the spirit of keeping this sense of community alive, Exterro put together a new e-book, 30 E-Discovery Day Highlights and Best Practices, a quick overview of takeaways from the events on December 1st. Here are a few highlights   Full Story

Governance Risk Compliance

Data Security Not Top Concern For Firm Leaders, Report Finds

Posted: 2017-Jan-17

The danger of data breaches and other technological security issues in the legal industry seems to be implicit given the rising demand for data-driven work and high-profile firm document leaks, but information security is not top of mind among firm leaders, according to a report issued on Wednesday. Specifically, the survey found that nearly half of attorneys considered increasing net profits or attracting new clients as their number one concern, with increasing revenues coming in as the top concern, at about 21 percent. Just more than 8 percent of leading firm attorneys named reducing cybersecurity risk as of utmost importance, coming in just above concern for how to improve workflows, according to the report. [Law360 - subscription required]   Full Story

Enterprise Legal Management

Legal Tech Trends: What to Expect in 2017

Posted: 2017-Jan-17

As cutting-edge technologies become more commonplace in the legal industry, lawyers will have more ways than ever before to streamline and improve day-to-day work processes. Technology will continue to shape and change the legal landscape, making it easier for lawyers to be more mobile, collaborative and responsive.   Full Story

Governance Risk Compliance

Smart Digitization: The New Frontier

Posted: 2017-Jan-17

Digitization is driving each of us across all industries to make dramatic changes to how we approach customers, products, services, and the always-on, real-time information rich marketplace. This race to take advantage of the abundance of opportunities created by the connected world could lead to overlooking one key element—Security.    Full Story

Governance Risk Compliance

How to Improve Your Corporate Compliance Program

Posted: 2017-Jan-17

Most firms only began to substantially invest in corporate compliance activities in the past decade or so, and this has led compliance programs to be kept largely separate from most routine business workflows. Although this approach helped compliance professionals build their programs quickly, it has created a largely “bolt-on” system, with compliance activities layered on top of existing processes. Employees are then required to step outside of their daily workflows and make their way through numerous handoffs, processes, and approvals to satisfy compliance controls before they can get on with what they see as the day job.   Full Story

Enterprise Legal Management

Evolve Law Launches In-House Counsel Technology Fellowship

Posted: 2017-Jan-17

The four-month Evolve Law Tech Fellowship program will focus on educating in-house counsel around implementing document automation in their legal workflows.   Full Story

Spend Management

Billable hour pricing is effectively dead because of budget caps, report says

Posted: 2017-Jan-14

Most law firms say they use the billable hour model for pricing most of their work, but the reality is different, according to a new report. Largely because of budgets and caps imposed by clients, 80 to 90 percent of law firm work is done outside of the traditional billable hour model, according to the 2017 Report on the State of the Legal Market. The report (PDF) was released by Georgetown Law’s Center for the Study of the Legal Profession and Thomson Reuters Legal Executive Institute.   Full Story

Spend Management

Peer Monitor Report on the state of the Legal Market 2017

Posted: 2017-Jan-14

The past 10 years have been a period of dramatic change in the market for law firm services. The decade began with the market in a state of near collapse following the onset of the Great Recession at the end of 2007. By 2010, however, the demand for law firm services bounced back to some extent and, since then, has (despite occasional peaks and valleys) remained essentially flat to slightly positive. Although many law firms have been able to maintain some positive growth in both revenues and profits since 2010, that growth has been driven almost entirely by increased rates. With demand growth flat, declining productivity, growth in expenses (albeit at a fairly modest rate), and increasing cost of leverage (as firms have changed the mix of their legal staffs), the only factor that has positively impacted revenue growth has been the ability to raise rates 2 to 3 percent a year. And even that strategy has encountered significant client resistance, as evidenced by steadily declining realization rates. As a result, the overall trend of profit margins across the market has been slightly downward over the entire 10-year period. These financial results have reflected some fundamental shifts in the market that cannot be ignored.   Full Story

Spend Management

Shell Legal – Shadow Billing

Posted: 2017-Jan-14

There is a common belief that companies like Shell that have moved to appropriate fee arrangements (AFAs) should no longer concern themselves with billing data. The diversity imperative belies that belief. Indeed, there are many reasons why Shell will continue to be interested in as much data as is available.   Full Story

These BigLaw firms had the best record for promoting women to partner

Posted: 2017-Jan-14

Three large law firms promoted only women to partnership in 2016. Five law firms promoted only men. Overall, 36.7 percent of the lawyers promoted to partner last year were women, according to partnership announcements at America’s top 100 law firms. Bloomberg Big Law Business did the analysis.   Full Story

These Law Firms Made the Most Women Partners in 2016

Posted: 2017-Jan-14

Partner promotions at law firms come every year, and they traditionally haven’t gotten much attention in the press. But last year, that started to change. After coverage was picked up in Above the Law and Big Law Business, law firms started pitching partner promotion press releases with details touting their diversity profiles. In one email in late November, a Pillsbury public relations specialist pointed our eyes to the fact that six of the firm’s eight new partners are women, later adding that half of its six new office managing partner appointments are women.   Full Story

Contract Management

Blockchain 101 for Lawyers Part 1

Posted: 2017-Jan-14

“The first generation of the digital revolution brought us the Internet of information. The second generation — powered by blockchain technology — is bringing us the Internet of value: a new platform to reshape the world of business and transform the old order of human affairs for the better.   Full Story

Enterprise Legal Management

Relocating In-House Lawyers Costs Money and Talent, Experts Say

Posted: 2017-Jan-14

Moving in-house lawyers is a work of higher calculus, said law department consultants. Never does a company just move its legal department. Instead, lawyers are included in larger corporate restructurings and relocations—efforts toward efficiency and smoother operations.   Full Story

Spend Management

Outside Counsel Cost Management: A View Around The Corner

Posted: 2017-Jan-12

It is 2017; time to manage outside counsel spend. Again. You are not alone.Historical pricing practices and market dynamics offer opportunities for additional legal service delivery cost reductions. In this corner of legal department operations, outside counsel management offers a relatively easy target to realize savings…. Peter Krakaur suggests a number of factors that legal departments might consider as they embark on or continue with outside counsel management initiatives….In particular, on operational issues associated with managing outside counsel in the light of all available legal sourcing options.   Full Story

Big Data Gets Bigger: 5 Ways to Employ Legal Analytics

Posted: 2017-Jan-09

Big data is just getting, well, bigger. And while legal technology’s progress has been slow in relation to technology changes in the wider world, legal professionals are increasingly turning to one technique to handle emerging big data challenges of the day. That approach is data analytics—a practice in which data is extracted for categorization and analysis by a variety of techniques and tools. And just as there is a seemingly endless amount of data, there are seemingly endless ways analytics can be applied. Here are some cases where legal professionals are already beginning to employ analytics   Full Story

Contract Management

4 Ways Technology Is Changing Contracts

Posted: 2017-Jan-08

Automation and machine language are driving changes to traditional contract work. The contract hasn't seen much formatting change in recent history, but advancements in automation, natural language processing and data handling technology are driving an evolution to the way it's handled. Here are four ways technology has entered traditional contract work that could change its basic structure (document creation, AI-enabled doc review, dynamic contracts, compliance management).    Full Story

Managing Litigation and Benchmarking Through Big Data

Posted: 2017-Jan-06

Garnering the data to compare a legal department's efforts with others isn't easy, but it's becoming necessary. One way for in-house counsel to do this is to tap their outside law firms, who should have data from similar companies to draw comparisons, as well as technology to more effectively and efficiently manage litigation.   Full Story

Enterprise Legal Management

The Patent Implications of Using AI in the Global Marketplace

Posted: 2017-Jan-06

International usage can lead to problems through data collection, disclosure and more.   Full Story

Contract Management

Blockchain 101 for the Non-Techie Lawyer

Posted: 2017-Jan-05

While widely heralded as one of the “next big things” in legal technology, blockchain technology and its potential effects remain both widely unknown and misunderstood. Now, as enterprises begin looking at the technology and its place in the legal operations process, in-house attorneys stand to benefit by building a body of knowledge around the technology that will play a part in their futures. To help shed light on this advancement, Legaltech News spoke with two attorneys at the forefront of blockchain development to understand what the technology is, what benefits it offers, and how and when it will effect attorney work product.   Full Story

30-Minute Product Demo – BusyLamp; a Web-based Legal Management Platform (February 6 @1:00 p.m. (EST)) (NEW DATE)

Posted: 2017-Jan-05

The space is shaking up and technology breeds transparency. You’re invited to partake in a discussion and demo to learn about a simple, highly effective e-billing, legal spend and matter management solution. Get a look at the application that helps corporate legal departments in organizations around the world including The New York Times Company, OSRAM or Holtzbrinck Publishing Group and many more. There’s no software installation required and the solution can be operational within a few weeks, including the on-boarding of external law firms. We’ll demonstrate how the technology can help: - Control the risk of budget overruns - Reduce outside legal costs significantly - Keep track of global matters - Demonstrate the value of a legal department - Provide extensive management information and reporting Presented by Dr. Michael Tal, Co-Founder & Co-Chief Executive Officer of BusyLamp    Full Story

The 10 Most Important Legal Technology Developments of 2016

Posted: 2017-Jan-04

What follows are my picks for the year’s most important legal technology developments. As in past years, the numbers are not meant to be rankings — each of these is important in its own way. I also refer you back to my prior years’ posts, as much of what I said in them remains true today.   Full Story

Spend Management

GE Creates ‘Yelp for Lawyers’ to Assess Outside Law Firms

Posted: 2017-Jan-04

General Electric has developed what it’s calling a Yelp for lawyers. An internal website is now available to its approximately 800 in-house lawyers, through which they can search “preferred providers” of outside counsel and learn about their track record with the company. Titled GE Select Connect, more than 200 of the company’s outside law firms maintain profiles (à la Facebook) that feature firm information, including feedback the outside firms have received from GE lawyers, the firm’s diversity staffing levels, hourly rates, and discounts the company has previously achieved.   Full Story

Enterprise Legal Management

2016 Law Department Operations Survey: A Blueprint for Law Departments (AND LAW FIRMS!)

Posted: 2017-Jan-04

For almost a decade, the Blickstein Group’s Annual Law Department Survey has been surfacing KPIs that guide smart decisions by law department leaders. As a sponsor of the 2016 Annual Law Department Survey, we got an early look at the results. The objectives, strategies and tactics of law department leaders are consistent notwithstanding differences in the size and resources of law departments and market fragmentation. Yet again, the Survey results will be tremendously valuable to law department leaders. When I asked Brad Blickstein how many law firms capitalize on the Survey, I was mystified when his response was "Basically none." The Survey may be even MORE valuable FOR LAW FIRMS looking for a competitive edge in today’s tight industry environment. Law departments are sharing their departmental blueprint/game plans and voicing critical information about law department strategy, tactics, concerns, goals, expectations and mindset upon which smart law firms can capitalize.   Full Story

Enterprise Legal Management

4 Legal Department Trends From 2016

Posted: 2017-Jan-04

Despite an improving economy in 2016, CLOs are still minding their outside counsel spend, using more alternative legal service providers and trying to get their legal departments in order. Altman Weil released its 2016 Chief Legal Officer Survey last month, and it’s clear that clients continue to experience significant internal budget pressures and wield their buying power to get the lowest prices from their legal service providers. I’ve outlined four continuing trends below. It is noteworthy that legal departments have in many instances taken matters into their own hands, often leaving their law firms behind.    Full Story

How Law Firms Can Improve Diversity in the Legal Industry

Posted: 2017-Jan-04

The legal industry is one of the least racially diverse professions in America. And even though more women than ever are graduating from law schools, men still dominate the legal practice in terms of pay and partner positions. When it comes to the law, the good old boys' club remains strong. This isn't news. The legal industry has long struggled to address the lack of diversity in its ranks, with mixed results. Here are some ways those efforts can be improved. Are Diversity Initiatives Working? Few People Know    Full Story

Spend Management

Finally, Will 2017 Mean R.I.P. for the Billable Hour?

Posted: 2017-Jan-04

For years—decades, even—there's been a lot of ?talk in the legal press and at conferences about alternative fee arrangements. And yet the billable hour has persisted. Now that legal departments have access to more technology and data than ever before, could 2017 be the year AFAs finally become the new standard? Some industry experts think so. While general counsel have been touting AFAs for ages, many legal departments weren't equipped to embrace them until more recently, says Stasia Kelly, the former general counsel of American International Group Inc. and now DLA Piper's co-managing partner for the Americas.    Full Story

Governance Risk Compliance

5 Ways E-Discovery Will Change in 2017

Posted: 2017-Jan-04

The ever changing and increasingly complex nature of e-discovery – punctuated by a turbulent 2016 which included Brexit, the Panama Papers scandal, and an unpredictable US presidential election cycle – continues to make it difficult for companies to navigate this aspect of the legal landscape. As we head into the New Year, here are five trends that should be on your radar for e-discovery in 2017.   Full Story

Enterprise Legal Management

Legal teams are paying their way

Posted: 2016-Dec-22

The impact of company lawyers is growing as they achieve measurable effects, according to the special report on the FT North America Innovative Lawyers.    Full Story

Spend Management

Why BigLaw Can’t Keep Hiking Fees To Raise Revenue

Posted: 2016-Dec-22

A consistent trend has emerged since the Great Recession in which firms raise rates to drive revenue while demand for their services remains mostly flat, driving clients to bring more work in-house — a cycle experts say law firms need to break in order to thrive. According to a Tuesday report by Citi Private Bank, demand for law firms’ services grew by a mere 0.5 percent during the first nine months of 2016, while revenue spiked 3.7 percent, driven largely by lawyer rate increases — results the bank characterized as “typical annual performance of the law firm industry in these post-recession years.” [Law360 - Subscription Required]   Full Story

4 Legaltech Shifts to Watch for in 2017

Posted: 2016-Dec-22

A look at four technology forces set to change the dynamics and define the future of the legal market. Of course, our ears are ringing with terms such as artificial intelligence, blockchain and interoperability. However, get ready for a fourth buzzword: recombinant technology. Each of the first three listed disrupters are in themselves alone sufficient to evoke significant change in the legal services industry. However, the fourth concept of smart technology working in combination will be the game changer. Let's take them each in turn.   Full Story

Corporate Clients and Large Law Firms Are Rational

Posted: 2016-Dec-22

As that portion of the legal industry focused on corporations goes through another end of year cycle, it is tempting to say, as I and others have done, that the “large corporate law market” operates outside the normal principles of economics. How can it be that large law firms, facing lower demand for services, keep making more money? In this essay, I take on a thought experiment: are there plausible and rational explanations behind what we see happening in the large corporate law market?   Full Story

ACC Legal Ops Observer - December Issue - Advanced Outside Counsel Management & More

Posted: 2016-Dec-21

In this issue we profile BMO's standout outside counsel management program, which includes use of innovative, custom RFI and law firm selection tools that hone in on the attributes that provide value for the bank and facilitate objective selection. Value-adds and value-enablement are key factors in selection, and this installment of the "Unless You Ask" series provides a step-by-step approach to eliciting specific, measurable information in the value-enablement services that law firms provide, which in turn facilitates continuous improvement. We also provide a readout from some of the sessions at the ACC Annual Meeting focusing on legal operations, and a roundup of activities on the ACC Legal Ops section, plus some suggestions of ways to get involved.    Full Story

Enterprise Legal Management

The Billable Hour Just Won't Die, Report Finds

Posted: 2016-Dec-21

The report also reveals that the law department operations (LDO) role is alive and well in legal departments and that LDO professionals are achieving a higher degree of responsibility, with 59 percent of the respondents reporting directly to the general counsel or chief legal officer—up from 50 percent last year. Another 17 percent report to the deputy, associate or assistant general counsel.    Full Story

Contract Management

How BT Manages Contracts: Provision Extraction with AI (live IACCM event)

Posted: 2016-Dec-21

The session Contracts and Big Data Analytics is the opening for a DC-area IACCM contract management event; it covers how BT manages contracts and extracts provisions with AI.    Full Story

Enterprise Legal Management

Six Things Legal Professionals Could Care [More/Less] About

Posted: 2016-Dec-20

The year comes to a close. Legal professionals in law firms and departments sprint to complete 2016, securing (or deferring) payments, negotiating last minute discounts, finalizing budgets, socializing strategies for the new year, and, hopefully, taking quality time with family. Rather than wait for January to consider resolutions, I share the following thoughts for the new year. Reflections on value, purple people, (right)sourcing, change management, checklists, and Artificial Big Block Data Machines.   Full Story

Enterprise Legal Management

3 Technologies Set to Modernize Corporate Legal Departments in 2017

Posted: 2016-Dec-20

Don't know exactly what artificial intelligence, blockchain and compliance technology are? That's OK, here's a quick explainer to show how they could help.   Full Story

Spend Management

BigLaw Fails To Bend To GC Billing Needs, Survey Says

Posted: 2016-Dec-20

Corporate legal departments in 2016 had little faith in law firms to be change agents and drivers of innovation in a climate where departments are increasingly seeking cost-effective alternative fee arrangements, according to results of a survey recently published by Blickstein Group. [Law360 - Subscription Required]   Full Story

Contract Management

The Future of Contracts; Automation, Blockchain and Smart Contracts

Posted: 2016-Dec-14

In-house counsel are constantly under pressure to do more with less. For attorneys executing contracts, simple agreements like NDAs can require hours of manual supervision. However, by automating your work experience and implementing smart contract technology, in-house counsel can streamline this burdensome legal practice, saving both time and money. Just as the PDF permanently changed how we circulate information, automation ail forever change the way legal teams capture contractual data and execute agreements.    Full Story

Legal Tech Download: BigLaw Analytics And AI Investments

Posted: 2016-Dec-14

The world of legal technology is quickly evolving as new products aimed at aiding lawyers are created and launched in rapid succession, leaving law firms to sift through a mountain of information about the latest, greatest gadgets claiming to make their lives easier. Here, Law360 takes a look at six of the biggest legal tech-related news developments over the past three weeks, including LexisNexis’ launch of a new legal technology accelerator, Dentons’ Nextlaw Lab’s investment in a Canadian AI contract review company, and the unveiling of Jackson Lewis’ new data analytics group. [Law360 - Subscription Required]   Full Story

The Horrible Conflict Between Biology And Women Attorneys

Posted: 2016-Dec-14

The top two reasons attorneys leave their law firms are: 1) unsustainable billable hours and work/life considerations, and 2) a limiting culture. The following encompasses the overarching, gender-specific reasons that women leave private practice, and is in no way intended to discuss the details and nuances of implicit bias, individual career goals and preferences, or practice areas. It is intended as a 30,000-foot view of why women leave law firms, from a generationally informed millennial perspective. [Law360 - Subscription Required]   Full Story

Corporate America Pressures Law Firms to Promote Minorities

Posted: 2016-Dec-14

What does diversity mean in the age of a Donald Trump presidency? Even as the U.S. and the globe become increasingly diverse, the president-elect’s cabinet appointments have so far been strong on billionaires and white men and weak on women and blacks. While Corporate America still gets low marks for opening its boardrooms and corner offices to women and minorities, many companies are trying to do better. One recent effort is the work corporate legal departments are doing to encourage outside law firms they work with closely to promote more of their high-performing women and minorities.   Full Story

Answering the Call for Diversity in the Legal Profession (Perspective)

Posted: 2016-Dec-14

In recent years, the industry has begun to acknowledge this pervasive gap with discussions about ways to bring more diversity into firms and in-house teams. But to turn talk into action, leadership must start prioritizing diversity and inclusion. Reinforcing these priorities will help them trickle down to the rest of the team. Below are five steps that partners and general counsel can take to build more diversity and create a firm or in-house team more inclusive to all attorneys.   Full Story

Contract Management

Intelligent Contracts—Is This the Way Forward for Enterprises?

Posted: 2016-Dec-14

Blockchains can be used for more than just bitcoin, but limitations on smart contracts mean they may not deliver all that is promised.   Full Story

ACC Joins $3.8M Fight Over Sheppard Mullin Conflict Waiver

Posted: 2016-Dec-09

The Association of Corporate Counsel has joined a host of companies in their support of J-M Manufacturing as it opposes Sheppard Mullin Richter & Hampton LLP’s appeal of a $3.8 million fee forfeiture order at the California Supreme Court, agreeing that the firm’s “open-ended” advance conflict waiver should remain invalid. [Law360 - Subscription Required]   Full Story

Artificial Intelligence: Helping Lawyers More Than You Know

Posted: 2016-Dec-07

Here are four ways AI is already helping you be efficient in your everyday activities.   Full Story

Neota v. Seal v. ROSS: Cases From an Artificial Intelligence 'Shark Tank' Session

Posted: 2016-Dec-07

In demonstrating the ways in which AI—or, more candidly speaking, automation—technology is already impacting law, the Cowen Group held a "Shark Tank" breakfast presentation for leaders representing law firms. Here, representatives from three different vendors touting AI technologies for the modern lawyer took the stage with a simple pitch: The technology can cut costs and save, and here's how. From the audience and moderators came questions, criticisms and insights in an effort to separate fluff from fact.   Full Story

Governance Risk Compliance

Establishing a Plan to Mitigate Risk with Information Governance

Posted: 2016-Dec-07

Important steps for getting started in developing an IG program along with useful tips for increasing long-term success to mitigate risk for the organization.   Full Story

36 Law Firms Pilot Ideas to Resolve Gender Divide

Posted: 2016-Dec-07

hirty six law firms have signed on to implement and pilot ideas generated by the Women In Law Hackathon, a June event at Stanford Law School in which teams of lawyers pitched ideas to increase gender parity in their workplaces. The ideas include an app to track lawyers’ progress on the partnership track, a data-based compensation tool, a gender-neutral reporting and evaluation system, and the so-called “Mansfield Rule,” which, much like the National Football League’s Rooney Rule, would require firms to interview a certain number of qualified women for leadership positions.   Full Story

Enterprise Legal Management

Law Departments and After-Action Reviews: Using lessons learned to improve outcomes

Posted: 2016-Dec-07

The discipline of project management grounds virtually every activity conducted by a business. In turn, Legal Project Management (LPM) has been shown to be a practice that improves the management and economics of the law department and its responsiveness to its business clients. LPM calls for scoping work, a kick-off meeting, budgeting, planning, monitoring and communicating across the legal team and with the client. Each of these steps is intended to achieve specific outcomes. The last step in the LPM framework, the After-Action Review (“AAR”), reveals how well the legal team achieved those outcomes. An after-action review of a matter can be conducted regardless of whether the legal project management framework was in place to guide the actual matter. In fact, it’s a good way to “test” the hypothesis that LPM is actually relevant and useful.    Full Story

Understanding How Analytics and Linear Review Can Coexist

Posted: 2016-Dec-06

The vast majority of legal teams are not implementing analytical tools in a way that can truly make a difference to alleviating their overall e-discovery burdens and growing expenses.   Full Story

Enterprise Legal Management

Salaries Rise for Early Career In-House Counsel, Report Finds

Posted: 2016-Dec-06

Pay is going up for most in-house counsel in the United States, including recent graduates, according to a recent survey from American Lawyer Media Legal Intelligence. The 2016 ALM Legal Intelligence Law Department Compensation Benchmarking Survey includes compensation information for 3,865 lawyers across 70 employers in the United States. The survey looks at salaries and bonuses, but not stock options and stock grants.   Full Story

BigLaw Sets The Bar For LGBT Equality Policies

Posted: 2016-Dec-06

BigLaw is leading the rest of the corporate world in terms of creating workplaces that are friendly to lesbian, gay, bisexual and transgender workers, according to a report released Monday. Of the 200 largest law firms in the U.S. by revenue, 112 scored a perfect 100 on the Human Rights Campaign Foundation’s 2017 Corporate Equality Index, which rates businesses based on their workplace equality policies for LGBT workers. The legal industry had a big lead in front of the next highest-scoring industry, banking and financial services, which netted 69 top scores, according to the report. [Law360 - Subscription Required]   Full Story

Spend Management

Many Large Companies Are Slashing Legal Budgets, Study Finds

Posted: 2016-Dec-05

Did your legal department feel pressure to reduce spending in 2016? If so, you're far from alone, according to a report released by the consultancy CEB Global. The State of the Legal Function Preview Report is based on survey responses from legal executives at large companies. Just 47 percent of respondents said their legal departments saw an increase in funding in 2016. Forty-three percent reported a decrease in funding, and 10 percent said that their spending did not change in 2016.   Full Story

Spend Management

Shell Legal – Reverse Rate Auctions and the Durable Billable Hour

Posted: 2016-Dec-03

Shell subscribes to the premise that AFAs are superior and preferable to the billable hour in almost all circumstances while continuing to appreciate that ‘effort’ is worth incentivizing. This is not lip service. Essentially all new Shell legal matters, in all areas of law, are structured as AFAs. Indeed, one of the authors was originally hired at Shell in order to oversee the transition to AFAs, as well as the enabling adoption of matter management and process improvement. Given Shell’s institutional commitment to AFAs, it often comes as a surprise that a reverse billing-rate auction was a key step in Shell’s panel review. There are two important reasons for this.   Full Story

Man Vs. Machine: Or, Lawyers Vs. Legal Technology

Posted: 2016-Dec-02

The plunge taken by big law firms — likely to be followed by many others — is representative of a larger shift in the legal landscape that is looking for efficient ways to cut costs, including big law billable hours, long-considered the linchpin of the lucrative big law legal model. Despite the kneejerk reaction of the industry to see this as cause for alarm, these legal technologies, and their increasing presence in big law practices, do not necessarily portend the demise of our profession. In fact, such technologies may liberate attorneys to spend more of their time doing the legal reasoning and analysis that they were trained to do, allowing more work to be reviewed in a shorter amount of time and freeing up staff.   Full Story

Enterprise Legal Management

Ten Things: How to Plan a Legal Department Offsite

Posted: 2016-Dec-02

A common tool used by businesses to develop strategy, refine plans, set goals, energize the team, enhance teamwork and cooperation is the offsite, i.e., where a group in the business goes “off site” to meet as a team for one or several days in remote location. Some offsites can be elaborate affairs involving hundreds of people at a 5-star resort with “name” guest speakers and entertainment. Others are small – just a conference room at a local hotel with a handful of executives and some white boards. Successful offsites of any size have one thing in common: they require a lot of planning to pull off.   Full Story

Spend Management